Activity app appears to delete Move activity

I am having the same issue. I am using Apple Watch 3 with an iPhone 8 Plus and noticing my activity is getting deleted overnight. Many times I double my move goal but when I wake up it is showing that I haven’t reached my goal. Wha’s the issue and how can I fix this?

throwingapples wrote:

I have had the same problem. I workout using the Nike Training app. Not the running one. EVERY SINGLE TIME my calories disappear. I don't know what to do. I has to be a software problem.

For assistance with data syncing issues relating to use of Nike's app, I suggest that you consult Nike's support resources and/or contact Nike:

Nike support resources:

• http://nikeplus.com/support/

Contact Nike (support is offered by phone and via social media):

• https://support-en-us.nikeplus.com/app/contact/l/4/t/4462/

Hi

You may find that this is due to the de-duplication of Active Energy data that was initially double counted.

The following thread refers:

Apple Watch Move Goal problem

It includes this comment from one user:

"The developer said this would be fixed in the 6.3 update. We're on 6.4 and it's still not fixed"

You may wish to contact the developer of the Runkeeper app for further assistance.

More information:

https://itunes.apple.com/us/app/runkeeper-gps-running-walk/id300235330?mt=8

https://support.runkeeper.com/hc/en-us/categories/200104316-Announcements

Hi, I have contacted Runkeeper just before the holidays about this as it's happening to me too. They are looking in to, I have just dropped them another message this morning to see if there is any update on a possible fix. I have tried everything to work around it with no success. the only sure way is to run the Apple Workout app in conjunction with the Runkeeper app to get the best of both worlds. I have had to start using Runtastic Pro to track my runs until this is fixed. This is another option and then when the fix arrives "export data" from Runtastic and "import data" back to Runkeeper. Hope this helps I'll keep you updated if I find anything out.

Please see the response earlier from Runkeeper. Fingers crossed we see the back of this annoying bug!

Hey Leigh!

We're actually working with Apple as we speak and hope that the fix will be out within the next week or so! Stay tuned and you will hopefully not have any more problems very soon smile emoticon

Best,

Jill

I am having this exact issue as well as several other posters in this forum. I have also contacted Runkeeper (RK) support. They told me that it is an Apple Activity app issue, not theirs. I have continued to follow up with RK anyway because I'm not convinced the issue is solely on the Apple end of things.

I consistently have issues with the sync between the RK Watch app and the RK iPhone app.

- I bring my iPhone along for use of the GPS and to calibrate the RK Apple Watch app for future phone-less tracking

- I start/stop/save the activity from the Watch app and do not open the iPhone app unless I have to (more on that later)

- I'm on iOS 9.2 and WatchOS 2.1

- Some issues I've been having on occassion:

- Move calories disappear from Activity app the next day

- The wrong activity type is recorded after it's been synced to the servers (i.e. run instead of bike)

- The activity doesn't sync to RK servers until I next open iPhone app

- The dreaded location tracking blue bar appears and iPhone app continues using GPS even after I save the activity from my Watch

Runkeeper did get a update. Is this issue fixed?

I'm going for a run in the morning so I will update when I find out. In the notes it only says fixed battery drain bug. Fingers crossed

Please do. I received a note today from the RK support person I had been working with saying the 6.4.2 update should fix this issue. Oh, and they finally copped to it being their issue.

I used the latest update (6.4.2) of Runkeeper last night to go for a quick bike ride and am happy to report that my Move calories are still there today!

RK still kills my Apple Music playlist and loses my spot when I go to save my activity. That is pretty darn annoying!

Yeah worked for me too. The only snag I have with it is my live pace on the watch seemed to be way off, I'm just about to go for another so will test it again but the calories are staying in Activity app which is a huge bonus. Don't think i'll ever update this again lol.

I have had the same problem. I workout using the Nike Training app. Not the running one. EVERY SINGLE TIME my calories disappear. I don't know what to do. I has to be a software problem.