iPhone MetroPCS Issue

After spending two hours in the Apple Store and talking to their customer support......I had Apple contact MetroPCS for me. We called Metropcs on a three way call. The rep played dumb until I politely explained what a carrier pack / bundle was. Then she magically knew exactly what I was talking about and created a service ticket. She stated MetroPCS only supports iPhone 6 and below. She said there's no support for the SE or 6S / 6S Plus. I'm high confused because the native carrier bundle file name ends with..... TMOBILE_METROPCS.ipcc . That tells me it's the same file and metro chooses not to support it. I also contacted apple and let them know if MetroPCS isn't going to support the newer phones they need to remove the MetroPCS name off of their supported carrier list. It makes apple look bad. Hopefully they have some type of resolution with this ticket. I'm not holding my breath. I might be switching carriers.

bought a T-Mobile prepaid card. Activated it. All the features immediately fired up. Makes me so mad MetroPCS is horrible with their support.

Oh, believe me, I've private messaged them to no avail. All I get back is, "We don't know when the carrier update will be available. Your phone will download it automatically." Yeah, ok. I'm about to go your route and just switch over to Simply Prepaid. I went to my local store, and the guy there said they don't charge taxes and fees on the monthly bill per se, just a convenience fee for using a kiosk or whatever to pay it. Now it's just a matter of me getting the card and transferring my number over.

Ok, I just spoke to someone on @TMobileHelp on Twitter. They said if I were to switch to T-Mobile Prepaid, it would have the same carrier version as postpaid. Since it's the same network (and plan/price) as Metro, I feel like I have nothing to lose and everything to gain.

I Thought about just borrowing a friends nano sim that's an active T-Mobile customer to see if it does. If it does my thinking is that you could use that on metro If you don't update the settings.

AdamJ1984 wrote:

Apples own website shows full support for VoLTE and visual voicemail on MetroPCS: Wireless carrier support and features for iPhone in the United States and Canada - Apple Support .

As the iPhone does support those features, the problem is with MetroPCS (not terribly surprising). Given how outdated their website is, I wouldn't expect much from them, though.

After going through 3 phone calls and 6 live specialist on their live chat, I've decided to switch to cricket because my data still wasn't working on Metro almost a month later. Cricket is sooo much better the live specialist I had were super helpful and everything worked out of the box after porting my number from Metro.

Check this page:

https://www.metropcs.com/content/metro/en/desktop/metro/offers/bring-your-own-ph one.html

MetroPCS does not claim to have any capability to use the iPhone 6S.

youre not a pest. I placed my MetroPcs sim back in and instantly back to "Carrier 24.0". im turning up the heat on metropcs's Facebook page. I invite you to join lol. All they keep saying is "Were working on it". Lies I tell you!

LTE data works fine.......did u set the correct settings under cellular data?......https://apn.gishan.net/settings/838_23_metropcs_apn_settings_for_apple_iphone_6. php ,try that...should work.

...the problem is with Metro...........they gotta update their carrier bundle......so hopefully soon, who knows

AdamJ1984 wrote:

even though these features are listed as fully supported on the iPhone right on apples website.

The features are fully supported on the iPhone. However, they also require the support of the carrier. What did MetroPCS say when you talked to them about the issue?