iPhone MetroPCS Issue

After spending two hours in the Apple Store and talking to their customer support......I had Apple contact MetroPCS for me. We called Metropcs on a three way call. The rep played dumb until I politely explained what a carrier pack / bundle was. Then she magically knew exactly what I was talking about and created a service ticket. She stated MetroPCS only supports iPhone 6 and below. She said there's no support for the SE or 6S / 6S Plus. I'm high confused because the native carrier bundle file name ends with..... TMOBILE_METROPCS.ipcc . That tells me it's the same file and metro chooses not to support it. I also contacted apple and let them know if MetroPCS isn't going to support the newer phones they need to remove the MetroPCS name off of their supported carrier list. It makes apple look bad. Hopefully they have some type of resolution with this ticket. I'm not holding my breath. I might be switching carriers.

I'm having the same exact problem. Had an iPhone 6 on Metro, worked great (Wi-Fi calling, personal hotspot, VoLTE, etc.). Now, I'm wondering if I switch to T-Mobile Prepaid, will the 24.1 update install on my 6S Plus? Is there a difference between postpaid and prepaid carrier bundles? I'm about to DM T-Mobile's customer service on Twitter. They have the exact same plan as I have for Metro - $50 for 5 GB. I hope this works.

I Thought about just borrowing a friends nano sim that's an active T-Mobile customer to see if it does. If it does my thinking is that you could use that on metro If you don't update the settings.

Ok, I just spoke to someone on @TMobileHelp on Twitter. They said if I were to switch to T-Mobile Prepaid, it would have the same carrier version as postpaid. Since it's the same network (and plan/price) as Metro, I feel like I have nothing to lose and everything to gain.

I'm going to Walmart right now to buy a prepaid Sim kit and I'll see if the trick work so I don't have to switch my service

bought a T-Mobile prepaid card. Activated it. All the features immediately fired up. Makes me so mad MetroPCS is horrible with their support.

Wow. Hotspot and everything? I'm stunned. Did you put the Metro card back in when you were done? I'm really considering switching next month so I can just have OTA carrier updates instead of Metro's nonsense.

Not to be a pest (lol), but do you know if T-Mo Simply Prepaid charges taxes and fees on your monthly bill? Or did you just put the Metro SIM back in after you used the T-Mo one?

youre not a pest. I placed my MetroPcs sim back in and instantly back to "Carrier 24.0". im turning up the heat on metropcs's Facebook page. I invite you to join lol. All they keep saying is "Were working on it". Lies I tell you!

Here they are stating we take them all! They fail to mention there featuers won't work like stated on apples website.

Oh, believe me, I've private messaged them to no avail. All I get back is, "We don't know when the carrier update will be available. Your phone will download it automatically." Yeah, ok. I'm about to go your route and just switch over to Simply Prepaid. I went to my local store, and the guy there said they don't charge taxes and fees on the monthly bill per se, just a convenience fee for using a kiosk or whatever to pay it. Now it's just a matter of me getting the card and transferring my number over.

Ordered a prepaid SIM from T-Mobile's website ($3.99 promo code FTW). Reset my phone right after, and hotspot showed up. I freaked out. But since Wi-Fi Calling and Visual Voicemail still aren't working, I'm going ahead with the SIM.

I Just sent an email to metropcs CEO, COO, and VP of customer service regarding this issue. I will update if/when I get a response

Thata what I'm talking about! Thanks for doing that. I post to the Facebook every day. This is the most recent response

I just posted on their Facebook today about it. Lol. They posted a generic response. I'm going to try Twitter next.