iMac 27 inch 5k late 2015 runs laggy and slow

Question

Level 1

9 points

iMac 27 inch 5k late 2015 runs laggy and slow

I have a new iMac 27 inch 5k that runs very laggy and slow especially with drawing apps, but overall it feels laggy and slow. Typing and selecting, Finder, drawing, opening apps etc etc... I frustrates the **** of me, because i use the iMac for work and i didn't pay a lot of money for a Mac that runs slow as my old mid 2010 Macbook Pro, ridiculous! Typing this is a hassle, selecting and place the cursor feels like a Mac out of 2001. Does anyone know why this is happening? Is it El Capitan, i've read that lot of people had problems with the update.

These are the things that i have done since i have the iMac in chronicle order:

Migration from my old Macbook Pro for my documents etc. done successfull
Installed Apps mainly Adobe and some font related apps
Updated OS X to El Capitan 10.11.2
Setup Apple Mail etc.
Customized the overall preferences for Finder, Icons info desktop etc. normal stuff
Setup Time Machine and did a backup

Things i did to solve the problem chronicle order:

Reset the SMC (didn't solve the problem)
Reset the NVRAM (didn't solve the problem)
Run Apple Diagnostics (no hardware problems where found)

Specs:

iMac (Retina 5K, 27-inch, late 2015)
4 GHz Intel Core i7
8 GB 1867 MHz DDR3
AMD Radeon R9 M395X 4096 MB
1 TB Flash storage

Posted on Jan 5, 2016 12:59 AM

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Answer 1

bethadin

Level 1

4 points

Jan 26, 2017 12:22 PM in response to krijnpalm

I have almost the same spec (16GB RAM) and exactly the same issues. My MacBook pro late 2013 runs 3 times as fast and it doesn't have a dedicated GPU.

This is now my third. One of the previous went back and was replaced with a new system, which still runs slow!

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Answer 2

krijnpalm Author

Level 1

9 points

Jan 5, 2016 7:51 AM in response to krijnpalm

EtreCheck version: 2.6.6 (226)

Report generated 05-01-16 16:48

Runtime 1:19

Download EtreCheck from http://etrecheck.com

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: (What does this mean?)

iMac (Retina 5K, 27-inch, Late 2015)

[Click for Technical Specifications]

[Click for User Guide]

iMac - model: iMac17,1

1 4 GHz Intel Core i7 CPU: 4-core

8 GB RAM Upgradeable

[Click for upgrade instructions]

BANK 0/DIMM0

4 GB DDR3 1867 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM0

4 GB DDR3 1867 MHz ok

BANK 1/DIMM1

Empty

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: Unknown

Video Information: (What does this mean?)

AMD Radeon R9 M395X - VRAM: 4096 MB

iMac 5120 x 2880

System Software: (What does this mean?)

OS X El Capitan 10.11.2 (15C50) - Time since boot: about 7 hours

Disk Information: (What does this mean?)

APPLE SSD SM1024G disk0 : (1 TB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 999.33 GB (856.55 GB free)

Core Storage: disk0s2 999.70 GB Online

USB Information: (What does this mean?)

Logitech USB Receiver

Broadcom Corp. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Thunderbolt Information: (What does this mean?)

Apple Inc. thunderbolt_bus

Apple Inc. Thunderbolt to FireWire Adapter

Configuration files: (What does this mean?)

/etc/hosts - Count: 6

Gatekeeper: (What does this mean?)

Anywhere

Kernel Extensions: (What does this mean?)

/Library/Extensions

[not loaded] com.FTDI.driver.D2XXHelper (1 - SDK 10.11) [Click for support]

[loaded] com.Logitech.Unifying.HID Driver (1.3.1 - SDK 10.8) [Click for support]

/System/Library/Extensions

[loaded] com.Logitech.Control Center.HID Driver (3.3.0) [Click for support]

[not loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.39) [Click for support]

[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.39) [Click for support]

[not loaded] com.wacom.kext.wacomtablet (6.3.11 - SDK 10.10) [Click for support]

Launch Agents: (What does this mean?)

[running] com.Logitech.Control Center.Daemon.plist [Click for support]

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist [Click for support]

[running] com.wacom.wacomtablet.plist [Click for support]

Launch Daemons: (What does this mean?)

[loaded] com.adobe.ARMDC.Communicator.plist [Click for support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist [Click for support]

[loaded] com.adobe.agsservice.plist [Click for support]

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.wacom.displayhelper.plist [Click for support]

User Launch Agents: (What does this mean?)

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[failed] com.adobe.ARM.[...].plist [Click for support] [Click for details]

[loaded] com.linotype.FontFolderProtector.plist [Click for support]

[running] com.spigot.ApplicationManager.plist [Click for support]

User Login Items: (What does this mean?)

iTunesHelper Programma (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Other Apps: (What does this mean?)

[running] com.apple.xpc.launchd.oneshot.0x1000000d.EtreCheck

[running] com.wacom.TabletDriver.140512

[running] com.wacom.WacomTouchDriver.140192

Internet Plug-ins: (What does this mean?)

FlashPlayer-10.6: Version: 20.0.0.267 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

AdobePDFViewerNPAPI: Version: 15.006.30033 - SDK 10.8 [Click for support]

AdobePDFViewer: Version: 15.006.30033 - SDK 10.8 [Click for support]

Flash Player: Version: 20.0.0.267 - SDK 10.6 [Click for support]

Default Browser: Version: 601 - SDK 10.11

WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.6 - SDK 10.9 [Click for support]

3rd Party Preference Panes: (What does this mean?)

Flash Player [Click for support]

Logitech Control Center [Click for support]

WacomTablet [Click for support]

Time Machine: (What does this mean?)

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.33 GB Disk used: 142.78 GB

Destinations:

G-DRIVE 500GB [Local]

Total size: 499.76 GB

Total number of backups: 4

Oldest backup: 20-12-15 13:52

Last backup: 03-01-16 20:53

Size of backup disk: Adequate

Backup size 499.76 GB > (Disk used 142.78 GB X 3)

Top Processes by CPU: (What does this mean?)

2% fontd

2% WindowServer

2% coreaudiod

0% kernel_task

0% iTunes

Top Processes by Memory: (What does this mean?)

827 MB kernel_task

328 MB com.apple.WebKit.WebContent(2)

246 MB mds_stores

221 MB iTunes

180 MB WindowServer

Virtual Memory Information: (What does this mean?)

3.33 GB Free RAM

4.66 GB Used RAM (1.50 GB Cached)

0 B Swap Used

Diagnostics Information: (What does this mean?)

Jan 5, 2016, 09:01:51 AM Self test - passed

Reply

Answer 3

krijnpalm Author

Level 1

9 points

Jan 5, 2016 7:57 AM in response to krijnpalm

Anyone?

Reply

Answer 4

JimmyCMPIT

Level 7

29,306 points

Jan 5, 2016 8:30 AM in response to krijnpalm

I think there was an issue with RIM drivers (motorola) I read about somewhere.

Try removing it and see if there is any difference.

Reply

Answer 5

krijnpalm Author

Level 1

9 points

Jan 5, 2016 9:11 AM in response to JimmyCMPIT

Ok where did you read it and where do i find it and is it safe to delete it? What does Motorola have to do with mac performances?

Reply

Answer 6

JimmyCMPIT

Level 7

29,306 points

Jan 5, 2016 9:43 AM in response to krijnpalm

I came across something a while ago on one of many Tech forums but don't recall if it was Motorola or another vendor.

it's a service that allows a RIM device to connect to your computer but it was not part of your OS install, you added it later or it's a legacy driver left running after you upgraded to OS 10.11 if you upgraded. As a service it requires components from OS X to operate and as an OS X port it may be poorly implemented by a developer that doesn't know Mac OS from his bottom and he would hardly be the first developer to ham fist a 3rd party Mac app. Regardless this services is constantly running in the event you connect that device and it needs to see it, or not, it's just running always. Wether you need it or not has not been established and anything that didn't come with your OS is safe to delete.

If you remove it and it makes no change and suddenly your rim device no longer 'talks' to your mac you reinstall that software, nothing ventured, nothing lost.

Reply

Answer 7

Linc Davis

Level 10

209,739 points

Jan 5, 2016 1:37 PM in response to krijnpalm

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any one of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

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Answer 8

Jan 5, 2016 1:38 PM in response to Linc Davis

Linc,

not looking to hijack thread, but could appreciate help with apple mail not working after latest update.( pop accounts not imap)

Mail won't open since 10.11.2 upgrade

thank you larry

Reply

Answer 9

macjack

Level 10

111,242 points

Jan 5, 2016 1:44 PM in response to Linc Davis

ARMDC may be mallware. Download and run MalwareBytes https://www.malwarebytes.org/antimalware/mac/

Malwarebytes was developed by one of our own colleagues here in ASC. It gets rave reviews and is about the most proven anti-malware software for Mac.

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Answer 10

Jan 5, 2016 1:48 PM in response to changejobs

.

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Answer 11

krijnpalm Author

Level 1

9 points

Jan 5, 2016 1:55 PM in response to JimmyCMPIT

I appreciate the help, but I do not understand what you talking about...I haven't ever had a RIM device or added something related to that, so I don't know what has to do with my issue. Again appreciate the help.

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