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iPad Pro control centre swipe problem.

I can't consistently swipe up the control centre with my new (still within 14 days) iPad Pro. This only happens in portrait mode and only above the home button side (if I rotate it 180degrees it works fine, but then the notification centre won't work from the home button side.


After a hard reset it started to work again, only to stop within minutes. Initially I bought it was only stopping working in certain apps (ProCreate and Safari) but now it seems to stop working everywhere.


Has anyone e;she experienced/fixed this? I would assume it was a hardware problem if it weren't for the fact that a reset can fix it for a while.

iPad, iOS 9.2

Posted on Jan 13, 2016 3:27 AM

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Posted on Mar 3, 2016 8:45 PM

I also faced the same problem and when i took it to service center they told that its hardware issue and replaced a new one. But unfortunately, the new one also had the same issue and this time the service personnel advised me that this is definitely a software issue as not all devices can have hardware issue. They asked me to wait for an official apple update or fix sometime in late march. I spoke to the apple support iOS senior technical advisor and explained the issue. he asked me to capture video of the issue and send so that apple can look into it and fix. I have mailed the video yesterday and waiting for the reply.

34 replies

May 19, 2016 12:48 AM in response to JEStewart

I Also seem to be having this problem. I do believe it is software. What I noticed that worked for me was while in portrait Swiping up normally, (how we swipe on our phone normally) Never reacted. I tried a slower approach. That didn't work. But Faster swiping 9/10 times it worked. It seems that speed at which it is done, makes a difference. That also goes for landscape multitasking. Hope that helps. Its a temporary solution. Still needs to be fixed.

Jun 20, 2016 2:10 AM in response to JEStewart

Hi All,


Good News !!! Today i received a replacement ipad pro as my touch id was not working. Fortunately, the new one doesn't have the notification bar and control center swipe issue which i reported earlier in this thread with a video. Software version updated is 9.3.2 and am not sure if they fixed anything in the hardware.


People who still have the swipe issue, please report and get a replacement.


thanks

Jun 26, 2016 8:16 AM in response to JEStewart

I had this with my iPad PRO 12.9 when I wanted to activate the split screen (with home button to the right).

I found out, it happended ONLY when Homebutton to the right and ONLY when when unlocking iPad with

"fingerprint" (Touch ID), with digit code it was ok.


After deleting all stored Touch IDs and setting up a new Touch ID, the problem disppeared.

Jun 29, 2016 3:01 AM in response to JEStewart

Just bought my 12.9 pro and same problem. Like mentioned above me, the problem only occurs if I use Touch ID to sign into my iPad. It works fine if I use my pin. I can get it to work sometimes if I swipe incredibly fast when I have the problem after using Touch ID. I tried deleting my old prints and adding new ones but this didn't fix the issue.


NEW: Another thing I just discovered is that this problem doesn't occur if I just tap the home button for Touch ID to log me in rather than keep my finger there until the ipad actually unlocks.

Aug 18, 2016 2:15 PM in response to JEStewart

i had this issue with my recently purchased ipad pro 12.9. however, it only affected my ability to pull up the control center. i discovered that the problem is completely eliminated when i start my swipe from the bezel instead of the bottom of the screen. swiping from the bezel is unnecessary for all other screen-edge based functions, but it has been 100% reliable for launching the control center for me.

iPad Pro control centre swipe problem.

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