iPod Classic 160g does not sync

As a test, shut down (power off) your Mac and disconnect all USB devices. You can leave standard USB keyboard/mouse connected, if used. Do this to Reset (restart) the iPod

Learn how to reset your iPod - Apple Support (see section iPod with a click wheel)

Start up the Mac, run iTunes, and connect iPod to a direct USB port on the Mac. Is there any change in the iPod being able to stay connected?

This was a huge help! Thanks so much!!!

I have the same problem, bought a new cable (which was very expensive), but nothing. Mine was reseted, tho (when i tried to sync, all my music was gone). Have you found a solution??

Did you try the suggestions already posted in this topic (especially in the first reply post)?

New USB docking cables are not that expensive.

Everything from Apple is very expensive in Brazil. My iPod was set up to sync automatically. My iPod does not show up on iTunes. My iTunes was setted to Sync it's entire music library with him. I've tried every USB port on my notebook, even restating my computer and launching iTunes with only the iPod connected, nothing.

Does the iPod still operate as an iPod when disconnected? Even if it does not have any songs on it, does it show it screen menus?

Did you try the later suggestion, copied below

As a test, shut down (power off) your Mac and disconnect all USB devices. You can leave standard USB keyboard/mouse connected, if used. Do this to Reset (restart) the iPod

Learn how to reset your iPod - Apple Support (see section iPod with a click wheel)

Start up the Mac, run iTunes, and connect iPod to a direct USB port on the Mac. Is there any change in the iPod being able to stay connected?

When you do this and connect the iPod, watch the iPod's screen. Does it say "Do not disconnect" or give other indication of a connection? Does it only show the battery charging symbol? Does it not react at all to being connected?

Yes, usually he show that "select language" page. Yes, and also took this time to answer you because I gave it another try, but nothing. When I connect it, he goes to the "Connected" screen, his battery is ok, I suppose, it doesn't. I connect the iPod, nothing happnes (iTunes setted to open up with device connection). If I unplug the iPod, and connect my iPhone, iTunes opens up, although, if I connect the iPod right after that, iTunes will freeze. I mean, until I Disconnect the iPod from the USB port. Do you know if there is a way to reseting its factory settings? Do you believe this might be helpful, or we have another solution to this problem? Don't want to make drama, but this iPod is one of the best things in my life.

That image shows your iPod has a data connection with the computer. That's good. Eject and disconnect iPod. Then, try putting the iPod into Disk Mode.

Putting iPod into Disk Mode - Apple Support

With other USB devices still disconnected, run iTunes and connect iPod (by itself) to a direct USB port on the computer. If iTunes picks it up, it may prompt you to do a Restore with a message about "recovery." If you are OK with erasing the iPod, tell iTunes to proceed with the Restore.

So, I tried this disk mode thing, and it kind of worked (I tried to flim what was happening, but it wasn't very good). Let me try to explain you: I did this and my iTunes recognized it imediatilly, but there was a window saying something like "iTunes recognized an iPod, which seems to be corrupted, you might have to restore it", and the iPod screen on the back, with the option to restore it, but as soon as I clicked "ok" in this window, the iPod went to the Apple logo screen, and the connection between him and iTunes was gone. I'll try to do it again, maybe try to be a little faster this time, but I'm affraid this won't be 100% helpful.

I treid it again and here's what happened (I noticed): in the precise moment that iTunes recognized the iPod, he went to the Apple logo screen. There was absolutelly no time at all to try to restore it. What should I do/try next? Is there a way to restore it without the help of iTunes?

Did it again, everything was SO fast between the "Disk Mode" ~ "Apple Logo" screens, that iTunes never got to recognize the iPod. I have absolutelly no idea of what I should do.

Unfortunately, the mostly like cause (in your case) is the iPod's hard drive has become faulty. iTunes is not able to access the hard drive.

Would you recommend sending a 2 years old device, whom was already discontinued by Apple, to any authorized support? I'm affraid it'll be super expensive + take a million years to get ready. Was thinking about trying to open him up, see if its dust that's messing him up or something like that...

I just provided info in a different topic, that may be applicable to your situation. Take a look here

Re: iPod Classic 7th Gen 160gb SO MANY PROBLEMS!!!

I am having exactly the same issues. I have a 160gb classic which synced perfectly until recently. I have checked all the drives and they are working correctly - it's just not being recognised by iTunes. If I'm in iTunes it freezes completely and does not provide an iPod icon or anything.

I use an HP laptop so not a MAC programme. Getting very frustrated that nothing is working.

Could someone advise me in as simple terms as possible what else I can try???

I've uninstalled and reinstalled and I cannot even reset the iPod..........any ideas gratefully received

Bluebell in the UK