Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

IPhone 6 IOS 9.2.1 No Service - regularly iPhone shows "No Service" even though usage is in high signal area. Must reboot to get back service. Is this a known issue? Any fix?

Regularly get "No Service" indicator in strong signal area. Only remedy is to reboot unit. Then service indicator will show full signal strength. When "No Service" of course I get no calls or messages. Very frustrating to need to regular,y look at my phone to see if I have service even though I know signal is strong. Is this a known issue? Any fix other than constant review and reboot when "No Service". BTW my android friends have no such issue when we physically socialize together. My iPhone is now the butt of many jokes. Not funny to me.

iPhone 6s Plus, iOS 9.2.1

Posted on Jan 20, 2016 8:53 PM

Reply
94 replies

Mar 6, 2016 5:07 PM in response to Mi2Tu

After several frustrating weeks of trying every remedy I could find online, factory restoring, temporary fixes, taking my phone to a third party repair place and being told they couldn't do anything. And after being told by my carrier that because I don't have insurance there was nothing they could do, I took my iPhone to my local Simply Mac store and had them diagnose it. They couldn't find any issues, so I ended up coughing up the $299 to have it replaced with a new iphone 6.


And that's the end of my long frustrating journey. Always difficult to encounter stupid problems like this that seemingly have no solutions, but glad its finally over.

Mar 9, 2016 3:23 PM in response to Mi2Tu

***********I FOUND A SOLUTION THAT HAS NOT BEEN SUGGESTED AFTER TRYING LITERALLY EVERY OTHER THING ON HERE********
Background:
my phone randomly went into searching mode for service. eventually just saying no service. problem had been happening intermittently now that i think of it for some time but today for about 8 hours just no service at all.
i tried:
airplane mode
reset
shutting off/turning on every button related to connectivity cellular-wise, internet, bluetooth you name it.
long story short i stumbled upon a youtube video stating the issue was with the date and time settings. apparently a bug..what i can surmise is perhaps the phone is getting stuck trying to automatically set the date and time, causing it to not move forward to find service. If i had to venture a guess, i would say that the combination of privacy settings (i try to keep my phone as private as possible via many location services not allowed, however location services on because having to change the settings for maps etc every time is rather annoying). but the system settings portion of the location services tabs had a lot disabled. Im thinking the perfect storm of privacy settings must interfere with the phones ability to figure out exactly where you are located to set the proper time and date based on time zone.
So the guy in the video says to uncheck the "set automatically" feature. then set the tiume and date manually, then restart the phone. This seemed the random promising thing i needed, but it did not work. However, it got me thinking of the idea that the phone is just stuck loading or determining something due to a bug. That guy might have had different privacy settings where the simple manual change did the trick. So basically i went ham and set the phone time and date manually along with enabling all location options and basically simplifying the OS startup, at least in my mind, giving the phone all the options to find info, and not requesting it to do too much. i will list the exact steps i think taking will solve this issue. Sorry for the long book, but the way i see this glitch, varying fixes based on the general principle outlined above may be possible so i felt it important to note ^.
TO FIX (hopefully will work for you also):
1) GO TO SETTINGS - GENERAL - DATE & TIME - make sure 24-Hour Time is unchecked. Uncheck "Set Automatically" Click "Time Zone" then search for your time zone and select it. Im in california, so started to write "Pacific" and "pacifica, USA" pops up. whatever, selected it, and the time corresponded with the actual time. I changed it a minute ahead just to ensure i had set it myself.
2) GO TO PRIVACY - LOCATION SERVICES -Select to have "Location Services" at the top enabled. Go down and click on "System Services".
Enable EVERYTHING. ALL green. Also enable PRODUCT IMPROVEMENT services at the bottom (there are 3).
3) GO TO SETTINGS - GENERAL - BACKGROUND APP REFRESH - Turn OFF background app
4) GO TO SETTINGS - GENERAL - RESET - and reset "RESET LOCATION AND PRIVACY + RESET HOME SCREEN LAYOUT + RESET KEYBOARD DICTIONARY
5) Then RESET NETWORK SETTINGS.
6) once the phone reboots, go to SETTINGS - CELLULAR - and set "ENABLE LTE" to OFF.
7) IN SETTINGS - CELLULAR - also make ROAMING set to "VOICE ONLY".
Im sure theres things in there that might not be necessary. But i dunno what they are. all i know is doing all this worked for me. Doing all this worked for like ten minutes then i coulkdnt make a call... and was very sad..but thats when i implimented steps 6 and 7. looks like this glitch is affecting quite a few settings. hope this helps out

Apr 2, 2016 8:03 PM in response to Mi2Tu

Very interesting thread! I received a 5s a few days ago after having my 4s for a long time, I swapped my number over to the nano sim using the o2 sim swap service (UK) the swap went fine but I keep getting the intermittent 'no service' problem. I had perfect service with my 4s and I get a lot of service with the 5s but it will drop to no service quite often, some times for a few seconds and sometimes for a couple of minutes.


ive tried all the tricks and tips but it keeps happening! I was going to send the phone back but after seeing this thread I might hold out a little longer in the hope that Apple will fix the problem 😠

Apr 9, 2016 2:50 AM in response to Mi2Tu

I'm a new iPhone user. I've been using iPhone 6s 128GB since January or February this year. I've upgraded the software twice so I use 9.3.1 now. But the problem doesnt solved. It still randomly lost signal and I always have to restart this stuff to get the signal back. It's happened more than 10 times during this 2-3 months while I also keep using my old and cheap Samsung Galaxy Grand 2 Duos with the same SIM card with very stable signal when my 6S lost the signal. It's very funny cuz I thought I can make my 6s as my main mobile device. Hahaha.

The 2nd nightmare is my 6s oftenly shows the notification that I might use a non-original cable whenever I plug it to the charger while I bought it new.

Anyone can help me?


forgive me for my bad english cuz I'm not english-spoken person

hehe

Apr 10, 2016 11:32 AM in response to Mi2Tu

I'm having this issue with an iPad. After updating to 9.2 the pad (iPad 2 / ATT) was showing "No Service" - I went through all of the gyrations listed in this thread, and probably a few that were not. Then I found one that worked. It appears (at least on this device) that if the cellular radio is disabled during bootup and then switched on it will come on and work.


1. Place the iPad / iPhone into Airplane Mode. (On a Pad you can also switch Cellular Data "Off" - this seems to work as well.)

2. Reboot

3. When it comes back up turn Airplane Mode off. (Or re-enable Cellular Data)


For me this works reliably, 100% of the time and it stays working unless the pad reboots with the cellular radio switched on in which case just repeat the above procedure.


Hope this helps until Apple gets their act together and fixes this.


Note: I also have an iPad 3 (Verizon LTE) which upgraded and is running 9.3 with no issues, same for my Verizon iPhone 6 plus.

Apr 25, 2016 7:36 AM in response to sqeeek

I was on here reading about this issue. Came across this post and gave it a try. Yes as soon as i twisted the phone a little the service came back. This started on me this past friday. I was in the car it was connected to the bluetooth in my car and dropped a call. Then i seen it had no service. Rebooted the phone and it started to work again. Makes me wonder whats going on with this phone.

May 6, 2016 12:52 AM in response to Mi2Tu

Hi guys I'm having same problem purchased iphone 6s plus 128gb 22 Nov 2015 and on 26 the Jan 2016 no service problem started with my iPhone after updating 9.2.1

Because I'm staying in tanzania ,east Africa there is no apple support here

So I followed all recommended stamps to get service back

Restart iphone

Airplane mode switching

Reset iphone to factory settings without restoring data

Reset network setting


After all unsuccessful attempt I call apple they ran diagnosis and found ntg wrough with iphone over WiFi I send reports to apple

Then they recommend to send iphone to USA as it's too for me to send iphone so I requested to send to dubai and leave a note on system with imei which they agreed for dubai branch to accept.

So now I send iphone to dubai with friend apple found that main circuit board is faulty so now they will replace main board and return my iPhone in few fews


Just to give idia to other here with my experience hope it helps

May 29, 2016 1:38 AM in response to Mi2Tu

Hi All,

I was facing the same issue. Sometimes, iPhone 6 goes out of network, and it never comes back to the network (regain network), even when it is in full network coverage area and is in automatic network selection mode. This is not a normal behavior of phone.


I have made multiple requests to apple, but they are not able to fix and they are so arrogant, that they simple impose the issues on network but all other phones are not facing this issue.


I have sued Apple in court and will keep you people posting here. Tomorrow is my first hearing, and will update you all as on first hearing if my case is accepted. I would suggest all to sue Apple if you don't find any help.

May 29, 2016 1:41 AM in response to stealth stalker

Hi All,

I was facing the same issue. Sometimes, iPhone 6 goes out of network, and it never comes back to the network (regain network), even when it is in full network coverage area and is in automatic network selection mode. This is not a normal behavior of phone.


I have made multiple requests to apple, but they are not able to fix and they are so arrogant, that they simple impose the issues on network but all other phones are not facing this issue.


I have sued Apple in court and will keep you people posting here. Tomorrow is my first hearing, and will update you all as on first hearing if my case is accepted. I would suggest all to sue Apple if you don't find any help.

May 29, 2016 3:09 AM in response to Briansyddall

Hi Brian,


Thia is not a sim card issues, as I have replaced the sim card 3 times to verify this stuff. My phone was replaced 3 times, but problem was there with every phone. The same SIm and network in the same mode works well in iPhone 4 as well as in 4G android phones.


The problem is Apple has not handled some particular case either in their hardware or software. The same issue is being faced in the whole world.


I had all the evidences and everything documented as well as response from my network provider with all the video and everything. This is the reason I have files a Case against apple.

May 29, 2016 6:28 AM in response to rahul_ranchal

rahul_ranchal wrote:


Hi Brian,


Thia is not a sim card issues, as I have replaced the sim card 3 times to verify this stuff. My phone was replaced 3 times, but problem was there with every phone. The same SIm and network in the same mode works well in iPhone 4 as well as in 4G android phones.


The problem is Apple has not handled some particular case either in their hardware or software. The same issue is being faced in the whole world.


I had all the evidences and everything documented as well as response from my network provider with all the video and everything. This is the reason I have files a Case against apple.

Good luck. It will probably be tossed out.

IPhone 6 IOS 9.2.1 No Service - regularly iPhone shows "No Service" even though usage is in high signal area. Must reboot to get back service. Is this a known issue? Any fix?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.