Seems like when you try to view something on Facebook and such, I get the "Pinwheel" and then the Mac freezes up and I have to reboot! Very frustrating. What is the fix. Do I have a "Virus" or other things? iMac Mountain Lion. 😕
iMac (21.5-inch, Late 2012), OS X Mountain Lion (10.8.5)
Downloaded the Etrecheck and ran the system. Showed a bunch of Malware and then suggested using Malwarebytes program to rid the Malware. I have noticed an improvement in the "Speed" on which programs/sites open, once this was accomplished. At the moment, I can say that there is a "Big" improvement. "babowa" has added suggestions as well. Will work on those suggestions as well. Thanks to babowa and you as well. 🙂
Oh No!! Just got the dreaded Beachball once again. Was on FaceBook, viewing some photo's posted by a friend and Boom, BeachBall! Then, my iMac freezes up and I have to reboot. I was encouraged by the prior fix and I must admit, things were improved. Faster response. Uninstalled Kaspersky and Advanced Mac Cleaner. BTW, the "BeachBall" has been noticed on FaceBook most of the time. Can't say 100% of the time, but mostly. ???? 😕
Please post the EtreCheck output, and someone will analyze it for anything else on your system that might be causing problems.
Suggest removing f-secure
Suggest removing Advanced Mac Cleaner
Not sure what "Safe anywhere Mac" is, but it sounds like an anti-virus kind of package (or is this part of f-secure)
MacFUSE can add extra load to the disk.
EtreCheck output is best posted by using Copy within EtreCheck and then Pasting into a forum reply
Although it is nice that you have mastered screen shots 🙂
Okay. Followed the suggestions for removing f-secure, Advance Mac Cleaner, MacFUSE and "safe anywhere Mac".Ran EtreCheck once again:
EtreCheck version: 2.7.8 (238)
Report generated 2016-01-29 16:03:36
Download EtreCheck from http://etrecheck.com
Runtime 2:00
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Beachballing
Hardware Information:ⓘ
iMac (21.5-inch, Late 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac13,1
1 2.7 GHz Intel Core i5 CPU: 4-core
8 GB RAM
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Video Information:ⓘ
NVIDIA GeForce GT 640M - VRAM: 512 MB
iMac 1920 x 1080
System Software:ⓘ
OS X Mountain Lion 10.8.5 (12F2560) - Time since boot: about 17 hours
Disk Information:ⓘ
APPLE HDD HTS541010A9E662 disk0 : (1 TB) (Rotational)
disk0s1 (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 999.35 GB (489.47 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information:ⓘ
Western Digital My Book 1140 3 TB
disk1s1 (disk1s1) <not mounted> : 315 MB
My Book (disk1s2) /Volumes/My Book : 3.00 TB (1.89 TB free)
Apple Inc. MacBook Air SuperDrive
EPSON EPSON XP-200 Series
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper:ⓘ
Mac App Store and identified developers
Startup Items:ⓘ
TuxeraNTFSUnmountHelper: Path: /Library/StartupItems/TuxeraNTFSUnmountHelper
Startup items are obsolete in OS X Yosemite
Launch Agents:ⓘ
[running] com.canon.MFManager.plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
[loaded] com.oracle.java.Java-Updater.plist [Support]
Launch Daemons:ⓘ
[loaded] com.adobe.fpsaud.plist [Support]
[running] com.fitbit.galileod.plist [Support]
[loaded] com.google.keystone.daemon.plist [Support]
[loaded] com.malwarebytes.MBAMHelperTool.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
[loaded] com.oracle.java.Helper-Tool.plist [Support]
User Launch Agents:ⓘ
[loaded] com.adobe.ARM.[...].plist [Support]
[loaded] com.google.GoogleContactSyncAgent.plist [Support]
User Login Items:ⓘ
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Fitbit Connect Menubar Helper Application (/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)
Advanced Mac Cleaner Application (~/.Trash/Advanced Mac Cleaner.app)
Advanced Mac Cleaner Application (~/.Trash/Advanced Mac Cleaner.app)
GoodGame Empire Application (~/.Trash/GoodGame Empire.app)
Garmin Express Service Application (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)
Other Apps:ⓘ
[running] [0x0-0x10010].com.garmin.renu.service
[running] [0x0-0x13013].com.epson.scanner.ica
[running] [0x0-0x19019].com.canon.SLRuntimeLoader
[running] [0x0-0x1e01e0].com.etresoft.EtreCheck
[running] [0x0-0xf00f].com.fitbit.GalileoMenubar
Internet Plug-ins:ⓘ
JavaAppletPlugin: Version: Java 8 Update 66 build 17 Check version
FlashPlayer-10.6: Version: 20.0.0.286 - SDK 10.6 [Support]
QuickTime Plugin: Version: 7.7.1
AdobePDFViewerNPAPI: Version: 11.0.13 - SDK 10.6 [Support]
AdobePDFViewer: Version: 11.0.13 - SDK 10.6 [Support]
CANONiMAGEGATEWAYDL: Version: 3.2.0.1 - SDK 10.6 [Support]
Flash Player: Version: 20.0.0.286 - SDK 10.6 [Support]
SharePointBrowserPlugin: Version: 14.5.9 - SDK 10.6 [Support]
Silverlight: Version: 5.0.61118.0 - SDK 10.6 [Support]
iPhotoPhotocast: Version: 7.0
User internet Plug-ins:ⓘ
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Support]
3rd Party Preference Panes:ⓘ
Flash Player [Support]
Java [Support]
Time Machine:ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB Disk used: 509.87 GB
Destinations:
MY BOOK [Local]
Total size: 3.00 TB
Total number of backups: 143
Oldest backup: 4/29/13 7:34 PM
Last backup: 1/29/16 3:15 PM
Size of backup disk: Excellent
Backup size 3.00 TB > (Disk size 999.35 GB X 3)
Top Processes by CPU:ⓘ
3% WindowServer
1% Dock
1% fontd
1% Fitbit Connect Menubar Helper
0% imagent
Top Processes by Memory:ⓘ
385 MB WebProcess
197 MB Mail
156 MB mds
147 MB Finder
139 MB WindowServer
Virtual Memory Information:ⓘ
681 MB Free RAM
7.33 GB Used RAM
31 MB Swap Used
Diagnostics Information:ⓘ
Jan 28, 2016, 10:19:14 PM Self test - passed
What do you think? 😕 🙂
What do you think? 😕🙂
I'd say, if nothing else, you have learned to take screen shots, and now to copy and paste into the forum (I'm assuming you knew about copy and paste in general before this, just didn't know about it for EtreCheck).
Okay. Followed the suggestions for removing f-secure, Advance Mac Cleaner, MacFUSE and "safe anywhere Mac".Ran EtreCheck once again:
I do not see anything annoying with your system at the moment.
Hopefully your Facebook access will go more smoothly.
If it should start acting up again, I would see if booting into Safe mode changes your Facebook access behavior
<https://discussions.apple.com/docs/DOC-6174>
and I would also look at your DNS server. Typically your Mac thinks this is your home router, and your home router gets its DNS from the ISP. It is possible to tell the Mac to use a different DNS server
System Preferences -> Network -> Advanced -> DNS -> [+]
208.67.222.222
208.67.220.220
Google DNS
8.8.8.8
8.8.4.4
If a DNS server is misbehaving, it can cause the translation of a URL name into an IP address take a long time, and while that is happening, your sitting there cooling your heals.
I would ONLY really change these if your Facebook behavior returns. Otherwise, it is not necessary, although your welcome to play with them if you want.
Hello nuguy2,
Are you getting the beachballs only in Facebook then? What web browser are you using? I notice that you are still using OS X 10.8.5 "Mountain Lion". That was a great operating system but Facebook might not support that old Safari browser. See how it runs in the latest version of Chrome instead.
A friend of mine has had the same issues with "Beachballing" and she ran EtreChack which showed some results ( In Red ) which gave us pause. Could you please critique the attached EtreCheck for her operating system. I f you could also add remedies and how to accomplish the remedies? Thanks so much. 🙂
Ed Info below
EtreCheck version: 2.9.3 (253)
Report generated 2016-02-05 08:33:44
Download EtreCheck from http://etrecheck.com
Runtime 2:40
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Beachballing
Hardware Information:ⓘ
MacBook (13-inch, Mid 2010)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook - model: MacBook7,1
1 2.4 GHz Intel Core 2 Duo CPU: 2-core
2 GB RAM - Insufficient RAM!
BANK 0/DIMM0
1 GB DDR3 1067 MHz ok
BANK 1/DIMM0
1 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Check Battery - Cycle count = 397 - SN = W0011TNA5E1LA
Video Information:ⓘ
NVIDIA GeForce 320M - VRAM: 256 MB
Color LCD 1280 x 800
spdisplays_display_connector
System Software:ⓘ
OS X Snow Leopard 10.6.8 (10K549) - Time since boot: about one day
Disk Information:ⓘ
Hitachi HTS545025B9SA02 disk0 : (232.89 GB) (Rotational)
- (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 249.72 GB (171.98 GB free)
MATSHITADVD-R UJ-898 ()
USB Information:ⓘ
Apple Inc. Built-in iSight
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
System Launch Agents:ⓘ
[loaded] 65 Apple tasks
[running] 10 Apple tasks
System Launch Daemons:ⓘ
[loaded] 140 Apple tasks
[running] 27 Apple tasks
Launch Agents:ⓘ
[loaded] com.google.keystone.agent.plist [Support]
Launch Daemons:ⓘ
[loaded] com.adobe.fpsaud.plist [Support]
[loaded] com.google.keystone.daemon.plist [Support]
User Launch Agents:ⓘ
[loaded] com.adobe.ARM.[...].plist [Support]
[running] com.spotify.webhelper.plist [Support]
[loaded] 2 Apple tasks
[running] One Apple task
User Login Items:ⓘ
iChat Application (/Applications/iChat.app)
iTunesHelper UNKNOWN Hidden (missing value)
Safari UNKNOWN (missing value)
Dropbox Application (/Applications/Dropbox.app)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Other Apps:ⓘ
[running] [0x0-0x65065].com.etresoft.EtreCheck
[running] [0x0-0xa00a].com.getdropbox.dropbox
Internet Plug-ins:ⓘ
JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version
FlashPlayer-10.6: Version: 20.0.0.286 - SDK 10.6 [Support]
QuickTime Plugin: Version: 7.6.6
AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 [Support]
AdobePDFViewer: Version: 11.0.06 - SDK 10.6 [Support]
CANONiMAGEGATEWAYDL: Version: 3.1.0.2 [Support]
Flash Player: Version: 20.0.0.286 - SDK 10.6 [Support]
o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
iPhotoPhotocast: Version: 7.0
Audio Plug-ins:ⓘ
iSightAudio: Version: 7.6.6
3rd Party Preference Panes:ⓘ
Flash Player [Support]
Time Machine:ⓘ
Time Machine information requires OS X 10.8 "Moutain Lion" or later.
Top Processes by CPU:ⓘ
40% Mail
8% WindowServer
2% nmblookup
1% DashboardClient
1% Dock
Top Processes by Memory:ⓘ
367 MB Mail
98 MB Dropbox
78 MB DashboardClient
78 MB Safari
47 MB Finder
Virtual Memory Information:ⓘ
71 MB Free RAM
1.93 GB Used RAM
256 MB Swap Used
Diagnostics Information:ⓘ
Feb 4, 2016, 07:27:26 AM Self test - passed
Hello again nuguy2,
I think you can upgrade the RAM in that machine. You may be able to upgrade the hard drive too. But the performance as reported by EtreCheck is pretty good for a machine of that age.
The 2 places I’ve seen recommended most to buy reliable RAM are below. I have purchased RAM several times from Other World Computing and have always been very satisfied with the product and service. They have on-line instructions on how to replace the RAM. OWC has also tested RAM above what Apple states is the maximum. I now have 6GB installed on a early 2008 iMac supposedly limited to 4 GB and noticed an improvement.
Thank you for your quick responses, Eric and EtreSoft. I will pass the information along to my friend. Thanks again! 🙂
You are welcome.
My friend has a MacBook 7,1, Model A1342. If we increase The RAM, to say 8GB, would we have to replace any other components? Would the speed increase/diminish, stay the same? Do we need to replace the Hard Drive as well? Thanks for the info., looks like OWC has very good instructional video's as well. 😕
If you replace/upgrade the RAM, no other components need to be replaced. Increased RAM should speed the computer up, but it is hard to say just how much. You do not need to replace the hard drive, but if you install a SSD hard drive, that should speed the computer up.
I am Back!! Sadly. Getting the BeachBalling once again and mostly when I am viewing something on FaceBook. Anyway, I am attaching my recent EtreCheck for your viewing and examination. I really don't know where I am picking up some of these things. Perhaps FaceBook. I have been doing some medical research as of late, so I have been going to various web sites for this research. Anyway, you folks have been a help in the past and perhaps you can shed some light on what is currently happening, with the present BeachBalling. BTW, once I get the BeachBall, I have to restart on each occasion. Thanks.
EtreCheck version: 2.9.10 (261)
Report generated 2016-03-20 11:27:33
Download EtreCheck from https://etrecheck.com
Runtime 1:40
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Remove] links to remove adware.
Click the [Check files] link for help with unknown files.
Problem: Beachballing
Description:
Beachballing especially while on Facebook!
Hardware Information:ⓘ
iMac (21.5-inch, Late 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac13,1
1 2.7 GHz Intel Core i5 CPU: 4-core
8 GB RAM
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Video Information:ⓘ
NVIDIA GeForce GT 640M - VRAM: 512 MB
iMac 1920 x 1080
System Software:ⓘ
OS X Mountain Lion 10.8.5 (12F2560) - Time since boot: less than an hour
Disk Information:ⓘ
APPLE HDD HTS541010A9E662 disk0 : (1 TB) (Rotational)
disk0s1 (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 999.35 GB (483.18 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information:ⓘ
Western Digital My Book 1140 3 TB
disk1s1 (disk1s1) <not mounted> : 315 MB
My Book (disk1s2) /Volumes/My Book : 3.00 TB (1.74 TB free)
EPSON EPSON XP-200 Series
Apple Inc. MacBook Air SuperDrive
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper:ⓘ
Mac App Store and identified developers
Adware:ⓘ
~/Library/LaunchAgents/Epolife.AppVemoral.plist
~/Library/LaunchAgents/Epolife.btvlit.plist
~/Library/LaunchAgents/Epolife.dolnwoad.plist
~/Library/LaunchAgents/Epolife.uadpte.plist
4 adware files found. [Remove]
Unknown Files:ⓘ
~/Library/LaunchAgents/pronto.notification.plist
~/Library/Application Support/ProntoApp/ProntoApp.app/Contents/MacOS/ProntoApp -trigger notification -app_name ProntoApp -emid ff9ba798206b3242a5f686d3fe4318fa
~/Library/LaunchAgents/pronto.update.plist
~/Library/Application Support/ProntoApp/ProntoApp.app/Contents/MacOS/ProntoApp -trigger update -app_name ProntoApp
2 unknown files found. [Check files]
Startup Items:ⓘ
TuxeraNTFSUnmountHelper: Path: /Library/StartupItems/TuxeraNTFSUnmountHelper
Startup items are obsolete in OS X Yosemite
System Launch Agents:ⓘ
[not loaded] 4 Apple tasks
[loaded] 121 Apple tasks
[running] 20 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 54 Apple tasks
[loaded] 134 Apple tasks
[running] 48 Apple tasks
Launch Agents:ⓘ
[running] com.canon.MFManager.plist (2012-05-22) [Support]
[loaded] com.google.keystone.agent.plist (2016-03-02) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2014-05-24) [Support]
Launch Daemons:ⓘ
[loaded] com.adobe.fpsaud.plist (2016-03-07) [Support]
[running] com.fitbit.galileod.plist (2014-05-19) [Support]
[loaded] com.google.keystone.daemon.plist (2016-03-02) [Support]
[loaded] com.malwarebytes.MBAMHelperTool.plist (2016-01-23) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2012-04-02) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2014-05-24) [Support]
User Launch Agents:ⓘ
[loaded] Epolife.AppVemoral.plist (2016-03-20) Adware! [Remove]
~/Library/Application Support/Epolife/Epolife.app/Contents/MacOS/AppYM
[loaded] Epolife.btvlit.plist (2016-03-20) Adware! [Remove]
~/Library/Application Support/Epolife/Epolife.app/Contents/MacOS/AppYM
[loaded] Epolife.dolnwoad.plist (2016-03-20) Adware! [Remove]
~/Library/Application Support/Epolife/Epolife.app/Contents/MacOS/AppYM
[loaded] Epolife.uadpte.plist (2016-03-20) Adware! [Remove]
~/Library/Application Support/Epolife/Epolife.app/Contents/MacOS/AppYM
[loaded] com.adobe.ARM.[...].plist (2013-03-12) [Support]
[loaded] com.apple.AddressBook.ScheduledSync.PHXC...plist
[loaded] com.google.GoogleContactSyncAgent.plist (2012-12-08) [Support]
[loaded] pronto.notification.plist (2016-03-19) [Support]
[loaded] pronto.update.plist (2016-03-19) [Support]
User Login Items:ⓘ
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Fitbit Connect Menubar Helper Application (/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)
Advanced Mac Cleaner UNKNOWN (missing value)
Advanced Mac Cleaner UNKNOWN (missing value)
GoodGame Empire UNKNOWN (missing value)
Garmin Express Service Application (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)
Other Apps:ⓘ
[running] [0x0-0x14014].com.fitbit.GalileoMenubar
[running] [0x0-0x18018].com.garmin.renu.service
[running] [0x0-0x22022].com.canon.SLRuntimeLoader
[running] [0x0-0x24024].com.google.Chrome
[running] [0x0-0x34034].com.etresoft.EtreCheck
[running] [0x0-0xb00b].com.epson.scanner.ica
[loaded] 356 Apple tasks
[running] 105 Apple tasks
Internet Plug-ins:ⓘ
JavaAppletPlugin: Java 8 Update 73 build 02 (2016-02-05) Check version
FlashPlayer-10.6: 21.0.0.182 - SDK 10.6 (2016-03-10) [Support]
QuickTime Plugin: 7.7.1 (2015-08-14)
AdobePDFViewerNPAPI: 11.0.13 - SDK 10.6 (2015-10-22) [Support]
AdobePDFViewer: 11.0.13 - SDK 10.6 (2015-10-22) [Support]
CANONiMAGEGATEWAYDL: 3.2.0.1 - SDK 10.6 (2013-07-27) [Support]
Flash Player: 21.0.0.182 - SDK 10.6 (2016-03-10) [Support]
SharePointBrowserPlugin: 14.6.1 - SDK 10.6 (2016-03-09) [Support]
Silverlight: 5.0.61118.0 - SDK 10.6 (2013-07-27) [Support]
iPhotoPhotocast: 7.0 (2014-03-07)
User internet Plug-ins:ⓘ
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]
3rd Party Preference Panes:ⓘ
Flash Player (2016-03-07) [Support]
Java (2016-02-05) [Support]
Time Machine:ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB Disk used: 516.16 GB
Destinations:
MY BOOK [Local]
Total size: 3.00 TB
Total number of backups: 145
Oldest backup: 4/29/13 7:34 PM
Last backup: 3/20/16 10:24 AM
Size of backup disk: Excellent
Backup size 3.00 TB > (Disk size 999.35 GB X 3)
Top Processes by CPU:ⓘ
3% fontd
2% WindowServer
0% Fitbit Connect Menubar Helper
0% blued
Top Processes by Memory:ⓘ
139 MB Google Chrome
90 MB mds
57 MB Dock
57 MB Finder
41 MB WindowServer
Virtual Memory Information:ⓘ
5.65 GB Free RAM
2.35 GB Used RAM
0 B Swap Used
Diagnostics Information:ⓘ
Mar 20, 2016, 11:20:43 AM Self test - passed
Getting the "Pinwheel" too much!!
