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Gyurza Author

Level 1

20 points

Dark spots on display iMac 5k (Late 2014)

I bought one of the first 27" iMac 5k retina display. It is a wonderful machine and is working pretty good.

Last week when i switched my dark background screen to a more light one I noticed some weird dark spots on the bottom left corner of the display, I tried to clean it with a soft cloth then i found it that the spots are actually in between the surface and the display ( in other words unreachable).

Who knows since when that has been there, the case is I am now now realizing that my computer is off by 2 months from the 1 year warranty, took it to Apple store and I was sent back with a pretty much (too bad) we can't do anything about it.

I have done some research and it seems the problem is in more than just mine computer.

Question is, What is Apple doing about it? It is obviously something related with moisture/temperature or the new resin glue that they use on the 5K iMacs.

And of course the fee of 500+_ Dollars is a bit too much for me when I spend at least 3200.00 for it less than 14 months ago.

here are some images that show the spots.

iMac (Retina 5K, 27-inch, Late 2014), OS X El Capitan (10.11.2)

Posted on Jan 24, 2016 6:35 PM

Best reply

DPodbicanin

Level 1

4 points

Posted on Jan 26, 2017 2:02 AM

The same problem I have with me and my brother on iMac 5k Early 2014!

I have an iMac 5k Early 2014, 2 iMac 5K have the same problem,

to me is less dust, with her brother's unbelievable!

It all happened after a year, when we lost a guarantee from Apple, the whole family all use Apple devices, after this, Apple will never again see my 1 cent! This is a shame, we have paid more than 3,000 euros per piece!

All of their devices I hung up for sale, since that's why! iphone 6, iphone 6 plus, iphone 7 plus, macbook air, macbook pro, ipad air 2, imac 5k!

After cheering from the iMac 5k, after a year of disappointment, at least all of their services are charged too expensive! 2017 is the year of Apple failure! trust me on this!

View in context

30 replies

Feb 4, 2017 4:18 PM in response to DPodbicanin

I have an iMac (Retina 5K, 27-inch, Late 2014) and have the same problem.

May 10, 2018 3:01 AM in response to rhnarora84

Was this ever fixed or did you just "live with it"?

Here is a (not a great) photo of mine which I just spotted!

Feb 11, 2016 1:25 PM in response to Gyurza

I have the same issue on mine! I noticed it recently as well. I will be calling Apple this week!

jh2016

Level 1

0 points

Mar 6, 2016 7:41 PM in response to Gyurza

Mine has the exact same thing going on. In the same area even...

Any idea what's up with that?

Mar 7, 2016 7:58 AM in response to Gyurza

I went to the local Apple store and they said it is a defective housing and that screen needs to be replaced. Most likely it is dust/smoke that is getting in through the fan and then seeping out a small space and getting caught behind the glass.

They said it is a 3-5 day turn around and the computer needs to be left to be repaired. Not ideal. Mine is covered under AppleCare.

jh2016

Level 1

0 points

Mar 7, 2016 8:11 AM in response to OrangeOlive

I just looked at my receipt and my applecare ran out a few days ago. Rotten luck

Think it would be worth checking in with apple regardless?

Mar 23, 2016 6:25 AM in response to Gyurza

Same problem for me, iMac 5k late 2014 out of warranty..

Someone else in my condition?

Jun 19, 2016 9:42 AM in response to Gyurza

I have same issue in my 15 inch Mac Book Pro. I am out of warranty now 😟

Did a google search, definitely this is a common issue and apple should do something about it.

xlan_7

Level 1

4 points

Nov 12, 2016 12:34 PM in response to Gyurza

Hi I just realize I have the same problem on my IMac 5k (Mid 2015) and just found this page.

You can take a look at the last picture, bottom left corner of my screen.

Also it starting to show on the second picture at the bottom right of the screen.

This is pretty bad. my IMac is less than 13 months old.

maceatw

Level 1

8 points

Nov 16, 2016 2:16 PM in response to xlan_7

I have the exact same issue. Any luck getting it fixed by Apple outside warranty period?

Feb 27, 2017 6:03 AM in response to Urvakanner

I have the same problem, but it's not so dark. I hope it doesn't get worse, no warranty anymore.

Mar 28, 2018 5:10 AM in response to Gyurza

Same here for iMac 4k late 2015 2 years old. This is unacceptable and definitely is design failure. Must be covered with or without warranty. Hey Apple do something.

Apr 7, 2018 4:33 PM in response to EdenBrackstone

I have the same issue Imac 2017 4k 😟

I have already used the warranty once but the mac it is still under warranty.

Has anyone of you solved or the problem got worse?

Rapheal

Level 1

4 points

May 25, 2018 4:34 PM in response to Gyurza

I have the exact same issue on my late 2015 5k iMac, same location as well. Any permanent solution yet?

Jun 22, 2018 9:57 PM in response to Peter.E.Hanna

Thanks for the link. It looks a lot of work to fix this and I think I'll be paying an expert to do this for me. Honestly, I'd screw it up! LOL

Dark spots on display iMac 5k (Late 2014)