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Accidentally hit "solved" button when issue wasn't fixed so I will re-post

Hello again

I recently asked a question and was happy to receive a reply so quickly, however it was my first time using the Apple support community discussion format . After reading the suggested solution, in my attempt to reply, I hit the solved button in error but the suggestion I received didn't resolve my problem - but I do appreciate the suggestion. When I figured out that it appeared my problem was solved but really wasn't , there was no way to undo that so I'll pose my question again.


I receive a message saying my iOS crashed by third party and need to call phone number to fix. I am locked on that page and no matter what I do, message keeps flashing. I did try swiping up to close screen and also powered iPad off but that didn't help....I was brought right back to the same message. I was using Google Chrome browser not safari unfortunately. I have read discussions about other people who have had the exact problem however, they were using safari browser. There seems to be a way to fix it if using safari but I couldn't find any resolutions for the problem when using Chrome. I do understand from reading the discussions that this message is a scam and I know not to call the phone number.


I would be very grateful and appreciative if someone could help me fix this!


Thank you so much !!

iPad Air, iOS 9.2.1

Posted on Jan 24, 2016 9:17 PM

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Question marked as Best reply

Posted on Jan 29, 2016 11:23 PM

Delete and redownload Chrome.


(138790)

18 replies

Feb 10, 2016 3:23 PM in response to Manxkats2000

Howdy Manxkats


Your only other 'authored' thread > How to "name" photos on iPad Air 2 < has NO awards marked


This is a known glitch that randomly affects the 'thread itself' - I could dig around searching for another example, but it is an exercise in futility as we cannot do a thing about it.


The only thing you really need to know is that one is 'supposed' to be able to award two "This helped me" and one "this solved my question" per authored question


otherwise, develop a sense of humor about the forum - it certainly has one of its own

Accidentally hit "solved" button when issue wasn't fixed so I will re-post

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