You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mrs C Spain Author

Level 1

10 points

URLs not working in Safari or Mail after iOS 9.2.1

After updating my iPad Air 2 iOS 9.2.1, I experienced Safari crashing when trying to open a new tab. I solved this problem by disabling Search Engine Suggestions and Safari Suggestions in Settings, as recommended. However now, if I've done a search, I cannot open any of the links in that search. If I type a specific URL in the Search Box, then I can open the page, but am unable to sign in, use any links from that page, etc. Also, I find that I am unable to open any URL links that I receive in Mail and tapping on a link then locks up Mail... I have done a full sync to my iMac, which can sometimes rectify a problem, but it hasn't helped in this instance.

Has anyone else experienced this?

iPad Air, iOS 9.2.1

Posted on Jan 30, 2016 4:37 AM

453 replies

robnbill

Level 1

45 points

Mar 30, 2016 12:44 PM in response to mikemalo565

You have to do it yourself. Look at the the top of the discussions - to the right. You will see a checkmark next to "Following." Check that off and you will no longer receive post notifications.

janels1

Level 1

13 points

Mar 30, 2016 2:41 PM in response to TongueJedi

I did this and it allowed links in Safari to work, but Mail still crashes when link is accessed.

Dawn240

Level 1

4 points

Mar 30, 2016 2:41 PM in response to Mrs C Spain

Having the same issue, can't get to links from mail via safari.

Tried turning off java-didn't help.

Restrictions on/off- didn't work

jump down turn around ... -didn't work

Not so smart phone.

Mar 30, 2016 2:50 PM in response to Mrs C Spain

Good to see this is a community wide issue. it is not linked specifically to ios9.3 as it started with me after I saw the original notification that 9.3 was available but had not downloaded it let alone installed.

So it was present in 9.2.1. Switching off java makes no difference, hard restart makes no difference, so just living with it till Apple sort it.

Hope it gets sorted soon

Mar 31, 2016 2:39 AM in response to Ross Welch

I have this problem too. I'm on an iPhone 6s on iOS 9.2.1 and hadn't updated to 9.3. However I did have Booking.com installed, which I have now deleted. I've tried turning off Javascript and rebooting, but it hasn't made any difference. I have swapped my search engine to Bing in Safari, and those links work, but the links within iMessage and Mail still do not which is a real pain - pressing a hyperlink just causes the apps to freeze. So I then installed CloudMagic for my email temporarily and links work within that app.

I will just wait it out until Apple release a solution/iOS update. Meanwhile, fed up of wasting time messing around with my iPhone 6s, I have put my sim card back into my old iPhone 5s and am using that perfectly normally. It doesn't have Booking.com installed, it is also on 9.2.1 and doesn't appear to have the problem. Hope Apple sort this quickly.

Mar 31, 2016 2:43 AM in response to Caroline Lawrence

We have an iPad here which is virtually useless and they dared to send it a link saying update to ios9.3 now, they also sent me a link advertising the new small iPhone! They really are taking the p**s.

alainkay

Level 1

4 points

Mar 31, 2016 6:38 AM in response to Dreex

i have the exact same issue and Apple has not answer....it goes beyond now my IP 6 is slower since that issue....My iPad air same iOS 9.3 update works perfect.

I realized that logging in with the Facebook account to some apps acted weird....i am sure that has something to do with some file corruption and javascript fuc.k.ing up.... Since i do not use my pad to login to new apps this way and it is working great.

facebook retiveres every personal info they can thru that easy way of logging in .....this has to be addressed ...the Zuck doesn't seem to learn that he should stop steeling personal info by thinking people are dumb and be richer.

Mar 31, 2016 6:48 AM in response to Blue Tree LX

Thank you - finally someone has sorted out the problem!

Thanks for posting what the engineer told you - let's hope the fix comes soon!

Skydiver119

Level 9

53,453 points

Mar 31, 2016 11:02 AM in response to Mrs C Spain

It's my understanding that 9.3.1 is out and is said to fix the mail link issue. So you may wish to check for updates and update your device to see if that fixes it.