I drop my iphone in a cup of tea and now wont turn on, how do i fix this

Trent D wrote:

Perhaps you didn't hear me. It IS bad advice IF the owner of the tea soaked phone has information that is not backed up anywhere else on the phone that they deem as valuable, necessary, or just plane want back. Not one person asked the original poster if this was the case (and it almost always is). Instead, a lot of assuming is going on AND "take it to Apple" is the only viable option. That said, I agree with you and the others who suggest an OOW replacement for liquid damage, but only if there is no "needed" and valuable (to the owner) data on the device. Liquid damage repair, more often than not, is not economically feasible for the repairer, or the end-user. Successful data recovery is priceless, and this is something Apple does not offer.

If the user has not backed up his/her data, he/she must decide if data recovery is worth complete loss of future Apple service.

You realize you're quoting from their policy for warranty service, something which was void upon hitting the tea, right?

I think what you meant to quote was, "iii. If Apple receives the original product within the Return Period in a condition that is not eligible for Out-of-Warranty Service, your credit card will be charged an additional amount representing the difference between the replacement value of a new product (“Replacement Value”) and the Out-of-Warranty Service Fee, as described at the Service FAQ Web Page. An original product that is inoperable due to unauthorized modifications or has failed due to catastrophic damage, such as the product separating into multiple pieces, are examples of a product that is ineligible for Out of Warranty Service."

And using your logic, "an original product that is inoperable...due to catastrophic damage...are examples of a product that is ineligible for OWS" couldn't someone, including Apple, decide that a phone dropped in tea is catastrophic damage? After all, catastrophic means, "involving or causing sudden, great damage or suffering or something that is extremely unfortunate" AND the phone is damaged due to liquid penetration.

Trent D wrote:

You realize you're quoting from their policy for warranty service, something which was void upon hitting the tea, right?

No.

General Terms

These terms apply to the service of Apple products requested through the Apple Global Online Support (AGOS) site or Apple Contact Center, that is not covered by Apple’s warranty, AppleCare Protection Plan or statutory warranty rights.

Trent D wrote:

I think what you meant to quote was...

No. I meant to quote:

1.7 Service Exclusions and Diagnostic Fee. Apple may charge you a diagnostic fee (including shipping charges) as described in the Country Variation table, below (“Diagnostic Fee”), if Apple inspects your product and determines that your product does not require service, (ii) your product has failed due to or has incompatibilities with software or data residing or recorded on your product (iii) service is required due to the failure of parts that are neither supplied by Apple nor Apple-branded, (iii) additional labor or parts are required that were not specified in the original estimated charges and you do not agree to authorize service based on Apple’s revised estimated charges, or (iv) service cannot be performed because the serial number has been altered, defaced or removed or the product has failed due to accident, abuse, liquid spill or submersion, neglect, misuse (including faulty installation, repair, or maintenance by anyone other than Apple or an Apple Authorized Service Provider), unauthorized modification, extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes (“Service Exclusions”). Apple will return your product to you without servicing it and may charge you the Diagnostic Fee.

I'd also just like to point out that by quoting this, Philly, AND suggesting that someone send their wet phone to Apple, that you are in effect telling Ossalv16 that not only is sending their phone to Apple the best course of action (and perhaps their only course?), but also, in doing so, Ossalv16 and everyone else in a similar situation will not only be out the time wasted, but also *MAY* be charged a fee. I went ahead and highlighted that fact by making it bold, italicized, and underlined in case you missed it when you quoted it to me and in case you decide to suggest anyone else send their wet device to Apple.

1.7 Service Exclusions and Diagnostic Fee. Apple may charge you a diagnostic fee (including shipping charges) as described in the Country Variation table, below (“Diagnostic Fee”), if Apple inspects your product and determines that your product does not require service, (ii) your product has failed due to or has incompatibilities with software or data residing or recorded on your product (iii) service is required due to the failure of parts that are neither supplied by Apple nor Apple-branded, (iii) additional labor or parts are required that were not specified in the original estimated charges and you do not agree to authorize service based on Apple’s revised estimated charges, or (iv) service cannot be performed because the serial number has been altered, defaced or removed or the product has failed due to accident, abuse, liquid spill or submersion, neglect, misuse (including faulty installation, repair, or maintenance by anyone other than Apple or an Apple Authorized Service Provider), unauthorized modification, extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes (“Service Exclusions”). Apple will return your product to you without servicing it and may charge you the Diagnostic Fee.

Philly and Lawrence may feel like my posts are "self-serving", but here's the deal: data recovery is not easy on liquid damaged phones. Apple refuses to offer this service. **********

<Edited by Host>

Apple does not charge diagnostics fees for iDevices and rarely does for computers. You are soldering diodes and resisters on a iPhone logic board? How long does this take you on a badly corroded water-damaged device? How much do you charge if it takes say 7 hours for you to completely get it working again?

Where are you buying your 3D Touch screens for the iPhone 6s and 6s Plus?

At the risk of violating this forums policies against advertising, and becoming subsequently banned, I will not be dolling out information on how to contact me for iDevice data recovery, but yes, I solder even the smallest components on phone logic boards. These would be 01005 packages which are 0.2mm wide and 0.4mm long. Regardless of the time, the fee is a flat rate of $200 with a no-data, no-pay policy - same as some of the other people who were recently banned from here for whatever reason. My fastest data recovery was less than 30 minutes until I was offloading a customer's data to a USB thumb drive, and the longest it's taken me from the time I opened the device until the time the data was on a USB drive was 6 weeks (skipping a few days to catch up on faster repairs or only spending an hour a day on it on some days).

I have not bought any 6S screens because in my area there are 4 Apple stores and I prefer to be less "self-serving" as I've been accused of and direct people with broken 6S screens to Apple because it is in their best interest money and time-wise. I don't keep expensive screens on-hand so even if someone wanted me to fix a 6S screen, it'd be a few days to a few weeks to get the part, depending on the vendor. And, I've just about stopped doing screen repairs on iPhones over the fact that finding a "quality" part isn't easy. Bezel separation seems to be the most common problem with aftermarket parts and I prefer to warranty my work forever (unlike Apple's one year). In my experience, if the screen doesn't crack by dropping the phone first, eventually the bezel will fail and I eat the cost for the warranty for both part and my time. Apple further makes screen repairs less profitable by now offering the service at a price better than I can offer my customers while reinstating the devices remaining warranty, if any - which is something I cannot do. So I've shifted my focus to repairs Apple can't or won't offer, data recovery and board-level repairs - usually broken connectors from other repair shops or DIYers.

I don't believe you could get your hands on a 6s or 6s Plus screen if you wanted to. Even harder would be an iPad Pro screen, they are in short supply even to Apple. You must get a lot of easy ones to cover your 6 week jobs otherwise you would go out of business in short order. Like at least 3 of the repair shops in my area did in the past 6 months. Two of them offered "lifetime" warranties.

What do you do if the CPU is corroded? Is that one a pass?

Well, I just had a post taken down by Apple for being off topic.

I'm curious if any posts from the "other side" will be taken down; such as the repeated post asking me "why facts bother me", authored by Philly. No matter what your opinion on this topic is, I hope we can agree that more than just my post has gone off topic.

Aftermarket 6S screens are available. For me, the price is $170 on the 6S and $250 on the 6S Plus, and this is why I don't offer that screen repair. I inform people that their best course of action is going to Apple. If Apple tells them they won't replace the screen due to a bent frame or other issue, then I may consider taking the job if I can do it for less than the OOW exchange price. Apple has already shunned them and their warranty is void over a damaged screen and secondary issue (such as a bent frame) which DQ's the device from future warranty service. At that point, the end-user's only options are seek a third party repair, or replace the phone. As our society goes, most choose the route that's most affordable - third party in most cases. My lifetime warranty is for screen and accessory part (cameras, buttons, docks, etc) replacement, not soldering and water damage repair. Phones see such a high turn-over rate that "lifetime" warranty rarely gets used because it's not transferable (for me anyway) and most people upgrade their phone every year (or two) and I follow Apple's lead over voided warranties related to abuse, at my discretion. I'll warranty a micro USB port solder job for 90 days and after that, do a future re-solder or replacement for 1/2 price. If a micro USB port fails, but isn't physically damaged, it's a design flaw, which means it'll happen again...and again. I don't warranty my work for life when there's a pre-existing condition (design flaw or water damage).

There are reasons why an independent repair shop may well be the best choice. However, there are also reasons why such a course of action should be considered carefully. Reread the Apple statement that I quoted as well as the one that you quoted. If even SOME of that is enforced, the user can be adversely affected. By the way, don't just read the portion that you chose to emphasize; read the entire statement.

You (and your friends) would likely have received a better reception on the forum if you had come here acknowledging the issues faced by the owners (like you are doing now) rather than simply challenging any one that posted something you didn't agree with. You came here like gangbusters and put us on the defensive.

Fair enough. 🙂

Now I've got to go test and solder some iPhones, so I'm out. Have a good night.

Cheers! 😉

From what source? Are they actual Apple part numbered screens? At that price I can see why you would not want to mess with it.

So I assume you have also found a source of aftermarket cases?

And you do inform people these are not actual Apple parts?

You actually prove part of the problem. There is another 3rd party repair person who just joined who is also posting but he says that if he can't fix it Apple will work on phones that he has opened and worked on. I seriously doubt this unless he has a friend there.

If you do a search here you will find a litany of posts where people have gone to 3rd party repair sites who have replaced parts and the phone still did not work. Then they told the customers (after taking their money), sorry you're on your own. They then take them to Apple who won't work on them. So how have they saved money? And how do they find the good repair sites, such as yours, from the majority of the repair sites? Angie's list?

I would say that you are not in a growth industry as Apple keeps shrinking all of their products and making them harder to work on. So where do you find your A8, etc. aftermarket processors?

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