Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I drop my iphone in a cup of tea and now wont turn on, how do i fix this

I drop my iPhone in a cup of tea and now won't turn on, how do I fix this

Posted on Feb 7, 2016 12:09 PM

Reply
Question marked as Best reply

Posted on Feb 8, 2016 10:46 AM

You have a few options here.


1. If your only concern is to have a working phone and cost is not a factor, then your best option would be to have Apple replace the device under their out of warranty replacement program.


2. If, however, your data is important then you'll need to pursue a 3rd party who specializes in liquid damage data recovery.


3. Take it to a local 3rd party repair shop to have it diagnosed. Often liquid damaged devices can be easily repaired by replacing a few parts or a simple cleaning. It is important to find a place that will remove the EMI shields on the logic board and properly clean the entire board though. Often these places will not charge for the time it takes to look at and diagnose the phone and if repair is possible it will be much cheaper than replacing the entire phone


Repairing a liquid damaged device for the sake of the device is always a gamble though, and I'd recommend the first option for long term reliability, the second option if your data is the most important factor, and the 3rd option if you can't afford the first.

513 replies

Feb 12, 2016 1:08 PM in response to love repair

FWIW, I started this discussion (and the one or two other similar ones) with the belief that Apple is the only place that customers should go for iPhone repair. Among those holding that same opinion, I have see many gross misquotes of Apple's policies as well as an absolutely unbelievable defense of those actions that Apple does engage in. Little by little, the Apple defenders (of which I was one) convinced me that there are many circumstances where an independent shop is the correct place to go.

Feb 12, 2016 1:10 PM in response to Csound1

Csound1 wrote:


Look, all I am saying is that the phone owner can and should take it where he wants, and if he wants that to be Apple so be it. I am also suggesting that Apple are the best equipped to fix it properly because of there access to parts.


Which part of that don't you agree with?

their*


Did you know that Apple isn't in the parts making business and they acquire their parts from 3rd parties, just like the rest of us? Did you also know that Apple themselves can't even tell the difference between what you call "Apple parts" and some of the parts I've installed? If Apple can't tell the difference, and there's no loss of device performance, and the customer is happy in the end, your entire argument is null and void. Yes their are plenty of copy parts out there, and Apple can readily identify them, as can most 3rd party repair shops. I choose not to use low quality parts, but that's just me.

Feb 12, 2016 1:11 PM in response to Philly_Phan

Philly_Phan wrote:


FWIW, I started this discussion (and the one or two other similar ones) with the belief that Apple is the only place that customers should go for iPhone repair. Among those holding that same opinion, I have see many gross misquotes of Apple's policies as well as an absolutely unbelievable defense of those actions that Apple does engage in. Little by little, the Apple defenders (of which I was one) convinced me that there are many circumstances where an independent shop is the correct place to go.

I clicked that this post helped me. 😉

Feb 12, 2016 1:16 PM in response to Trent D

Trent D wrote:


Philly_Phan wrote:


FWIW, I started this discussion (and the one or two other similar ones) with the belief that Apple is the only place that customers should go for iPhone repair. Among those holding that same opinion, I have see many gross misquotes of Apple's policies as well as an absolutely unbelievable defense of those actions that Apple does engage in. Little by little, the Apple defenders (of which I was one) convinced me that there are many circumstances where an independent shop is the correct place to go.

I clicked that this post helped me. 😉

Thanks but it doesn't impact my point total unless it came from the OP. No biggie. I'm not concerned with points.

Feb 12, 2016 1:21 PM in response to Ossalv16

As I have said (and had ignored) previously.


All owners of iPhones can take them where thy want for repair, they are solely responsible for their choice, it will make no difference to me but there are consequences to it that other users should know.


Users with unbacked up data should take the opportunity to think about the wisdom of not backing up using the tools provide, of course.

Feb 12, 2016 1:23 PM in response to Csound1

I am 100% sure that he would be willing to do so. I have this discussion LCD projected on the wall in the store and we talked about it. I actually ran out to buy a DVD player, and was disappointed that he had left when I got back. His name and number are in our ticket system. I would be happy to ask him if it would be alright for you to give him a call or send him an email to ask for confirmation if that would make a difference to you.

Feb 12, 2016 1:27 PM in response to Csound1

So your entire argument is flawed. Apple isn't in the parts manufacturing business. They acquire everything inside an iPhone in the same way I do with one exception, they provide design specifications that yields customized products (ie frames, display assemblies that fit said frames, and having their logo printed on 3rd party parts). I can't buy 3rd party parts (made in the same place Apple gets theirs from) with Apple's logo printed or installed on them without risking seizure by customs, so I generally don't. However, the parts are often the exact same part (buying cheap copies aside). They look the same, they function the same, and they install the same. Printing Apple's logo on something doesn't automatically make it a "better" part as you're implying.


That aside, most of what I do is what Apple refuses to do - soldering. At least 75% of my repair income comes from DIYers and even some professional repair shops that broke a connector or component off the logic board during repair. I buy these components in the same way Apple does and they may even come from the same factory as Apple does not make ZIF sockets, FPC connectors, capacitors, resistors, diodes, filters, coils, or even the solder I use to install these parts. But guess what? When I'm done, without a microscope, no one will know the difference (as mass factory soldering has a distinct, almost perfect appearance). Guess what else? I save people money by offering this service because for $50*, I spare someone from having to do the only thing Apple says can be done, OOW replacement.


*not all solder repairs are $50, but my pricing is based off replacement value of the device - which is the only option if it weren't for people like me and a handful of others posting here.

I drop my iphone in a cup of tea and now wont turn on, how do i fix this

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.