I drop my iphone in a cup of tea and now wont turn on, how do i fix this

Jimaymay wrote:

This is a legit question for all the high level people that shut down 3rd party repair shops as an option. Have you been to one, have you ever had an issue with your phone? Have you had an issue with your phone while apple store is not close?

What actual knowledge do you guys have? You want the 3rd party people to provide credentials. Pony up with yours. Being an admin on a forum is not even close to credible btw. This is also for mobile devices. Not like a degree in history would help. Just wondering what makes a quote machine/ go to apple store reply monster so good?

Yes and yes, had a screen replaced by Micro Tek in the UK, service was horrible and screen cracked within a week, useless repair work.

Never take anything to Micro Tek, they are incompetent liars.

As for credentials I am not trying to take your money

I'm pretty positive I can stare at my screen or window or any kind of glass all week and I promise you it won't crack. Screens don't crack automatically its physically impossible without user-error... How is this a repair shop issue?

But if you touch your window, or for that matter, push open a glass door by putting your hand on the glass instead of the handle and it cracks, how is that a user issue? I didn't see anywhere where Csound said it cracked by him staring at it. Specious argument....

GB

Thats what happens when you make stuff up, it comes out the way you want

FYI, they fitted the glass incorrectly and broke it, it they then took weeks to put it right. I recovered some money by suing them for failing to live up to their promise (an equivalent iPhone to use in case they fail to return the original inside 48 hrs). From that I learned that in order to get our money the industry would promise anything.

Csound1 wrote:

I still own a pair of Futtermans tube amplifiers, direct coupled output stages are used. That is an awful lot of KT88's in order to get sufficient voltage with out transformer coupling, made in NY in the 60's (I believe)

Really nice technology. As you probably know, you can get KT88's from tubedepot.com.

Jimaymay wrote:

This is a legit question for all the high level people that shut down 3rd party repair shops as an option. Have you been to one - No, why would I do that. I believe the point we are making is that we wouldn't do that. We take our Apple stuff to Apple or an AASP. have you ever had an issue with your phone - Yes, also had one with my 1st iPad, and just had the battery replaced for my Mac? Have you had an issue with your phone while apple store is not close? - Yes - and I have driven for an hour and a half to go to the only one in my state as well as used the mail repair service that is offered by Apple.

What actual knowledge do you guys have? Knowledge is not relevant here - user experience is. That is the whole point. I don't want to have that kind of knowledge I have other things that I need to know about, but this isn't one of them. So, that's why I take my stuff to Apple - because I'm certain that they have the necessary knowledge, and if I am unfortunate enough to have my device fall into the hands of someone at Apple who doesn't, or who just doesn't do the job right, I know I can go back and get it made right. You want the 3rd party people to provide credentials - No - because every third party repairer has different credentials and there is no specific standard of measurement to determine where the experience that they may or may not have lands. I don't want to have to do a lot of research to find the ones that I can trust (I have no doubt that there are many that that are not only trustworthy, but who are very good at what they do - I just don't want to have to spend my time doing a lot of time-consuming research to figure out who they are). Pony up with yours. I have been a user of Apple products since 1985. I have an iPhone 1 that I no longer use, but which I can still power up, I replaced that with an iPhone 4 when the battery for the iPhone 1 no longer held a charge, and the cost of replacing the battery at that time was almost as expensive as a new iPhone, I have an iPhone 5s which I purchased so that I could run the latest iOS, allowing me to continue to provide support on this forum, I have an iPad 1 which I still use, I have an iPod Nano which I still use (the old-fashioned kind that you wear on your wrist), I have a Macbook Air which I use more than any other piece of electronic equipment that I own.

Being an admin on a forum is not even close to credible btw. Don't know what you mean by "admin", but we are not "admins" we are users - just like you, BTW. This is also for mobile devices. What? Not like a degree in history would help. What? Just wondering what makes a quote machine/ go to apple store reply monster so good? What?

GB

Sorry to hear about your poor experience. At my shop we offer lifetime warranty with our screen repairs as well as free tempered glass protectors with each repair as well. I know not all shops are necessarily good repair shops and are more focused on making money however my shop does screen repairs at the same cost we get the screens to help provide the cheapest repair while also maintaining good CS with our lifetime warranty policy 🙂 . ***** that not every 3rd party store is willing to take losses for their customer but I like to make sure I can be of help however possible 🙂

Yes I do thanks, I also own a pair of Quad II, more KT 88's 🙂 (Only 4) so I have purchased a few.

So if anyone knows or cares. I have read the complete post twice now. And guess what side has conceded more territory. The Apple boys and girls have actually been more forthcoming about taking a phone to a third party in certain circumstances.

xcesv4c wrote:

Sorry to hear about your poor experience. At my shop we offer lifetime warranty with our screen repairs as well as free tempered glass protectors with each repair as well. I know not all shops are necessarily good repair shops and are more focused on making money however my shop does screen repairs at the same cost we get the screens to help provide the cheapest repair while also maintaining good CS with our lifetime warranty policy 🙂 . ***** that not every 3rd party store is willing to take losses for their customer but I like to make sure I can be of help however possible 🙂

Every one makes that promise, The guy who failed my repair made the same promise. But it's easy to make promises for the future.

gail from maine wrote:

Jimaymay wrote:

This is a legit question for all the high level people that shut down 3rd party repair shops as an option. Have you been to one - No, why would I do that. I believe the point we are making is that we wouldn't do that. We take our Apple stuff to Apple or an AASP. have you ever had an issue with your phone - Yes, also had one with my 1st iPad, and just had the battery replaced for my Mac? Have you had an issue with your phone while apple store is not close? - Yes - and I have driven for an hour and a half to go to the only one in my state as well as used the mail repair service that is offered by Apple.

What actual knowledge do you guys have? Knowledge is not relevant here - user experience is. That is the whole point. I don't want to have that kind of knowledge I have other things that I need to know about, but this isn't one of them. So, that's why I take my stuff to Apple - because I'm certain that they have the necessary knowledge, and if I am unfortunate enough to have my device fall into the hands of someone at Apple who doesn't, or who just doesn't do the job right, I know I can go back and get it made right. You want the 3rd party people to provide credentials - No - because every third party repairer has different credentials and there is no specific standard of measurement to determine where the experience that they may or may not have lands. I don't want to have to do a lot of research to find the ones that I can trust (I have no doubt that there are many that that are not only trustworthy, but who are very good at what they do - I just don't want to have to spend my time doing a lot of time-consuming research to figure out who they are). Pony up with yours. I have been a user of Apple products since 1985. I have an iPhone 1 that I no longer use, but which I can still power up, I replaced that with an iPhone 4 when the battery for the iPhone 1 no longer held a charge, and the cost of replacing the battery at that time was almost as expensive as a new iPhone, I have an iPhone 5s which I purchased so that I could run the latest iOS, allowing me to continue to provide support on this forum, I have an iPad 1 which I still use, I have an iPod Nano which I still use (the old-fashioned kind that you wear on your wrist), I have a Macbook Air which I use more than any other piece of electronic equipment that I own.

Being an admin on a forum is not even close to credible btw. Don't know what you mean by "admin", but we are not "admins" we are users - just like you, BTW. This is also for mobile devices. What? Not like a degree in history would help. What? Just wondering what makes a quote machine/ go to apple store reply monster so good? What?

GB

Knowledge is not relevant. Knowledge is always relevant. But i do actually get what you mean. Gail. User experience is a big part of the discussion.

That is great for you Gail, but many people do not have that option. Like i stated. Some people need their phone fixed NOW. Apple store does not do anything quick in my area. Also some people do not have one anywhere even close. So 3rd part repair is the only option. I do agree that there are many that are total garbage. I have 2 stores next to me that use copy parts that be look and feel you can tell they are poor quality. One is a franchise of a very big name that people trust for some reason. In all honesty, most normal people will not know. I can show somebody an original part and a copy part and they would no know the difference. That is why there should be a standard like the auto industry in america.

Also nobody here that is slamming 3rd part shops showed any knowledge of actual device repairs. 1 stated a bad experience, and that is it. I have been working with electronic for more than 20 years. Trained with apple to repair devices, yet you guys want to battle me and question me. I was trained by the freaking company, what else do you want? I am honest to my customers and provide the option to apple store and most tell me "know way i am wasting all day there".

I thought you guys were admins cause some people are getting banned for replying with factual information to some of the misinformation that some of the high level people have told others that are asking for help. Phone dropped in tea, and people say out of warranty was only way. Not true. You guys should really give people options.

None of the people that do repairs are here to do anything other than help and provide a solution. Just because you don't agree with it, does not make it wrong. 1 that got banned is a freaking doctor that knows more than anybody at the genius bar. Another was called a 3rd party repair store, not a store owner. You people that are high level seem to only want to slam us. You don't know anything about us. Well other than the fact we are trying to provide real world solutions to people that is not just "go to apple store, they are the ONLY people that can help you". Try being nice and actual helpful. That is the entire reason for this forum. I am here to educate people. I was claimed by 1 person that can't read to be advertising. I forget who that was, because that was a pretty dumb reply. If i was advertising i would have posted my company name, a phone number, or some for of information. I would not do that since the chance of a person being in my city in that thread would be slim to none.

Quit being bullies and help people that ask for it with multiple options that exist. You can inform them that it would void warranty, but there is still an option.

I don't know what it is that you want from me. I provided clear answers to your many questions. At no point did I impugn the 3rd party industry as a whole, and I made it patently clear why I consider it risky for people to use that option without doing some serious homework. I also clearly stated that there obviously are honest, really skilled people out there who do 3rd party repairs. I just have no way to know who they are.

You want it one way, it appears, and that is for us to just say - yeah - take your device to anyone out there who claims to be an expert in iPhone repairs, and don't worry about the fact that if you do that, you are going to void any warranty you have on your device.

Well, that's not going to happen. I don't think having to drive an hour an a half is exactly "close".... And as for the instant gratification angle - whose to say that a 3rd party repair shop is going to be able to turn it around any faster than an Apple or AASP shop would. It took Apple a couple of hours to turn around the battery replacement on my Mac. I don't think that is unreasonable. If someone cannot do without their device for a couple of hours, then they have bigger problems than just who to go to to get it fixed.

Bottom line - people can decide to do what they wish. I will continue to advise anyone who posts here with a problem that appears to need to involve an evaluation or repair to take their device to Apple or to an AASP. I will never recommend that they take it to a 3rd party repair shop. If they choose to do so, that is fine and good. But don't expect me to advise that. I have explained in the clearest manner why I would not do it, and I'm certainly not going to advise someone else to do it.

You challenged us to answer your questions. I answered your questions. If all you wanted to do was argue, then you should have said that up front and I wouldn't have bothered.

I am no more going to defend my position than I expect you to defend yours. Again, I have nothing against anyone who is trying to make an honest living and who does quality work. I wish all the independent repair companies the best of luck, and hope they do well.

Take it as you wish.

GB

Sorry not trying to battle here. I just do not like the only 1 option thing. I do refer people to Apple all the time. I agree that some people not wanting to wait a bit for repairs is another issue. I just think the times that somebody needs data in the situation of a liquid damage phone, they should get an answer to help them.

There is no way yet to make a 3rd part repair center reputable. For a customer it is a 100% gamble. They won't know parts quality being used or the skill level of the person working on their device. Maybe you guys could help with that. There is a movement to get things similar to the auto industry going. There would still be the issue of accreditation, and i think Apple does not have the mobile device repair program active now. Would be nice if it was easier for the customers to have a sense of comfort in choosing a repair shop if Apple is not an option. I have heard from many overseas there is no Apple store or AASP. Not an issue in my area, i have several Apple stores close.

Jimaymay wrote:

Also nobody here that is slamming 3rd part shops showed any knowledge of actual device repairs. 1 stated a bad experience, and that is it. I have been working with electronic for more than 20 years. Trained with apple to repair devices, yet you guys want to battle me and question me. I was trained by the freaking company, what else do you want? I am honest to my customers and provide the option to apple store and most tell me "know way i am wasting all day there".

I am, in a post on this page, I have had terrible work done by a 3rd party, so bad that I took them to small claims court, and won.

As there is no way of telling who's any good I won't recommend that any one use them.