Vertical flickering lines and unresponsive screen on my IPhone 6 Plus.

I'm curious how this worked out for you. You mentioned they put a hold on your credit card, but what did you end up paying for this replacement? According to the information linked above, it's a $300+ replacement. We have Best Buy's Geek Squad protection on both of our iPhone 6 Pluses and hubby's is having the screen issue (stops responding properly, vertical white lines on right side of screen, has to bend it to get it to work again)... they want $199 to replace the phone despite us being told when we purchased the protection there was no deductible. (They call it a "Service Fee" so they can say there is no deductible and still sleep at night.) We feel this should be a factory covered fix as it's apparently a design flaw/defect. His phone was in a case since it walked out of the store, a Speck Candyshell Grip followed by an Otterbox Defender so any bending that occurred would have been the phone doing it to itself.

I have debated taking it to the Apple Store (we have one that's just over an hour away) to see what they say, but I'd hate to waste the drive and be told I have to pony up more than $300 to have it fixed. Especially now that he's cancelled that line and isn't even using the phone.. we just want it back to "Normal" so we can sell/trade it.

Can you please tell me what's the name of that place where u fixed your phone as my iPhone 6 Plus does the same thing and due to the out of warranty apple told me to replace my phone with 325$ plus tax and I choose to bought a new phone but I do need to fix my 6 plus. I will really appreciate it if you will help me with this. Thanks in advance!!

Visit an Apple Store or Apple Authorized Service Provider and let them check the phone. If you are lucky, only the screen needs to be replaced, if there is more internal damage, the device might have to be replaced:

Screen repair service pricing

Repair and replacement costs depend on your iPhone model and your AppleCare product coverage. Apple will run a diagnostic test to determine whether your iPhone has experienced additional damage. If it has, or if it needs other repairs, you may need to pay an out-of-warranty service fee. Accidental damage isn't covered under the Apple One Year Limited Warranty.

Model	Screen repair cost
iPhone 6	$109
iPhone 6s, iPhone 6 Plus, iPhone 5s, iPhone 5c, iPhone 5	$129
iPhone 6s Plus	$149

Plus a $6.95 shipping fee, if required. Fees are in USD and exclude local tax. Pricing is for service through Apple. The final service fee we charge will be determined during testing. Pricing and terms vary for service through an Apple Authorized Service Provider.

Out-of-warranty repair service

If your repair isn’t covered by Apple’s One Year Limited Warranty, AppleCare+, or AppleCare Protection Plan, your iPhone might be eligible for out-of-warranty service. For example, liquid damage isn’t covered by warranty but might be eligible for out-of-warranty service. Some damage isn’t eligible at all, for example if your device has been broken into multiple pieces. See Apple’s Repair Terms and Conditions for complete details.
Read Apple’s Repair Terms and Conditions

Model	Out-of-warranty service fee	Battery service*
iPhone 6s Plus, iPhone 6 Plus	$329	$79 *available only if battery fails Apple’s diagnostic test
iPhone 6s, iPhone 6	$299
iPhone 5s, iPhone 5c, iPhone 5	$269
iPhone 4s	$199
iPhone 4, iPhone 3GS, iPhone 3G	$149

Plus a $6.95 shipping fee, if required. Fees are in USD and exclude local tax. Pricing is for service through Apple. The final service fee we charge will be determined during testing and may be less than the service fee listed above. Pricing and terms vary for service through an Apple Authorized Service Provider.

Out-of-warranty pricing varies for Apple accessories such as adapters and Apple iPhone cases. Contact your carrier, Apple, or an Apple Authorized Service Provider for more information.

copied from Service Answer Center - iPhone

It sounds like a slightly bent casing. The way to test this, is to remove the screen from the casing, while still connected to the logic board. Let the screen rest on top of the casing. If the distortion goes away, and stays away, then the case is putting pressure on the screen causing that. You would need a new frame, or it straightened.

If the user or another unauthorized party opens the phone, Apple will not service the device anymore. This will void the warranty and the Out-of-warranty replacement option will also be gone.

Is this still the case if the phone still has all it's original parts? I've heard differing views on this.

Apple "geniuses" in Australia used to tell customers with a non-original screen to go to a repairer and have a damaged original screen put on the phone to be able to take advantage of the out of warranty replacement.

Here's my story....

I had this problem 2 weeks ago, the touchscreen stopped working sporadically at first, then became constant, sometime it wouldn't respond at all or I would touch one app and another would open. I tried restarting it when I actually could turn it off but didn't hel[p.

I took it to my ATT provider and they told me to go the Apple store in Portland, OR.

So I off to the Apple store across town, after waiting an hour they said they were aware of the problem and gave me replacement phone, no charge.

2 days later...., the new replacement phone start doing the same thing, one again I have to go to Apple where they give me ANOTHER replacement phone. the said no way it'll happen again. I figure "ya, just a fluke, third times a charm...."

WELL,....today, after less than a week with my 3rd IPhone 6 Plus it does the same thing.

I love Apple products but I am so angry, Im a self employed contractor and need my phone to be working when I need it which is all the time.

So all that to say this..... I'm on my 4th phone in two weeks and am anticipating it happening again.....

Chris

This is a hardware issue with the iPhone 6 Plus iv seen it happen a lot it's not the screen it's the touch ic on the logic board if you take it to Apple they will not fix the problem with a new screen it needs a new logic board hopefully you are under warranty if not take it to a third party center

I Had the same thing & Apple couldn't fix it. I take it to a third party & it's fixed straight away!!

Mine is doing the same exact thing after 6 months. The issue started out of nowhere and made the phone useless. I went to the Cumberland Mall apple store and they swapped it out with a "new" one. ONE DAY LATER the replacement phone is now doing the exact same thing.

I replaced my original I Phone 6plus due to a microphone issue, and dropped calls. The replacement phone did what you describe within an hour of activation so I called to get them to take it back but they put me through a bunch of updates and it seemed to help until today when the same thing happened again. I keep my phone locked so nothing could be done due to the unresponsive screen. They are sending me a replacement phone. I think we need to address this issue with the dept of consumer affairs to start with, if that doesn't help then go to the next step. My original 1 year warranty will expire in May. I never had a problem when I was with AT&T.

https://youtu.be/Oa-5vYtZeyA

Is this what happens? I have the same issue!

Yes, exactly. When it first happened Verizon tech support had me update the software and it helped, for 3 weeks and then yesterday, it started again, tech support couldn't get it open because I have a password and the touch screen wasn't responding. I tunes could not get in the phone unless it was unlocked. Verizon is sending out a new phone. I think Verizon sends these defective phones out as replacement phones in hopes that they will function until the warranty is over. I think they need to look into a recall. They made so much money, its just not right that all of us consumers are treated like this by an American Company.

So i got my iphone 6 plus 64gb, and it started having some grey lines at the top,The touch screen stopped responding, and the phone felt so useless... i did all kind of restarts but nothing worked. I took it to an iphone repair shop., All d man did was to open the phone and check if it was an LCD problem, and he tried another screen on the phone also, but it still didnt work...Now i just realised i still have my warranty, and i want to set up my appointment with the Genius bar,,, 1.Would i get the phone repaired or replaced, 2.Are they really strict with the No Opening of Phone Rule.. 3. Can they consider me since the phone has no damages... . Note: No damages, it never entered water.

I had the same issue. I tried a factory reset and then an itunes backup. turns out some kind of graphics card issue with the phone. make an apple appointment and if you're still under warranty they should replace your phone. if you're out of warranty, i would inquire about what your options are.