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Level 1

0 points

iTunes crashes on launch everytime - El Capitan

Yesterday I synced and backed up my iPhone 6 with iTunes. The next day iTunes immediately crashed on launch producing an error report similar as the one below. Ever since I have not been able to launch iTunes without it immediately crashing. I only use iTunes for backup and occasionally transferring audiobooks to my iPhone.

It have the latest iTunes version: 12.3.2 (12.3.2.35) on OS X 10.11.3 (15D21).

My actions leading up to the crash:

sync and backup op iPhone (via cable).
ran CCleaner with 'iTunes' checked to clean.
removed DivX from my Mac.

What I've tried so far to fix it, and unfortunately didn't work:

Restarted Mac... obviously
Reinstalled iTunes with the installer package.
Booted in Safe mode and launched iTunes from there.
Removed all iTunes preference (.plist) files from the Application data user folder.
Created new iTunes library by booting with option key pressed.
Restored from previous iTunes library.
Repaired Disk Permissions (via Terminal).

After those attempts I now get a dialog stating the following:

"The last time you opened iTunes, it unexpectedly quit while reopening windows. Do you want to try to reopen its windows again?"

Which of the two options "Don't Reopen" and "Reopen" I select doesn't matter, the crash still occurs.

What did work: created new user and launched iTunes successfully from that account. Unfortunately this is not workable solution for me.

I hope someone can help me with this problem.

----

ERROR REPORT: http://pastebin.com/2gRZCG0C

MacBook Pro with Retina display, OS X El Capitan (10.11.3)

Posted on Feb 10, 2016 2:56 AM

28 replies

wouter91 Author

Level 1

0 points

Feb 10, 2016 1:51 PM in response to Lexiepex

Followed most of your recommendations, removed them and then some.

I kept Java for development purposes. I know it's almost end of life, b
I love my Synology downloader plugin, therefore keeping it 🙂
Scrollreverser is necessary evil to keep my professional workspace aligned.
I have NO idea wat iOSinstaller is, but removed all bits and pieces of it (quite a search) - unfortunately it didn't fix the iTunes problem.
Checkpoint is our VPN client and is not up for discussion (unfortunately).
I enabled System Integrity Protection. Don't know why it was disabled... maybe our sysadmin is to blame, I'll make some inquiries tomorrow.
Yeah, loads of Adobe history, I know, heavy user. Not sure about keygens though, all software has always been legally purchased for professional use.
And well, iTunes is still crashing 😟

Here is the latest EtreCheck:

EtreCheck version: 2.9.3 (253)

Report generated 2016-02-10 22:38:29

Download EtreCheck from http://etrecheck.com

Runtime 1:28

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Apps are crashing

Description:

iTunes crash at launch

Hardware Information:ⓘ

MacBook Pro (Retina, 15-inch, Mid 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro11,5

1 2,8 GHz Intel Core i7 CPU: 4-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 53 - SN = D865197Q39XFWLKAY

Video Information:ⓘ

AMD Radeon R9 M370X - VRAM: 2048 MB

Intel Iris Pro

Color LCD 3360 x 2100

System Software:ⓘ

OS X El Capitan 10.11.3 (15D21) - Time since boot: less than an hour

Disk Information:ⓘ

APPLE SSD SM0512G disk0 : (500,28 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 499.06 GB (286.64 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 499.42 GB Online

USB Information:ⓘ

Apple Inc. Apple Internal Keyboard / Trackpad

Broadcom Corp. Bluetooth USB Host Controller

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Configuration files:ⓘ

/etc/hosts - Count: 15

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

/Library/Extensions

[not loaded] com.citrix.kext.gusb (1.0) [Support]

/System/Library/Extensions

[not loaded] com.Logitech.Unifying.HID Driver (1.3.0 - SDK 10.6) [Support]

[not loaded] com.ZTE.driver.ZTEUSBCDCACMControl (1.1.2) [Support]

[not loaded] com.ZTE.driver.ZTEUSBCDCACMData (1.1.2) [Support]

[loaded] com.checkpoint.cpfw (1.0 - SDK 10.6) [Support]

[not loaded] com.cmedia.driver.PioneerN70AN50AUSBAudio (2.7.6f4 - SDK 10.9) [Support]

[not loaded] com.nvidia.CUDA (1.1.0) [Support]

~/Library/Services/ToastIt.service/Contents/MacOS

[not loaded] com.roxio.TDIXController (2.0) [Support]

System Launch Agents:ⓘ

[loaded] 162 Apple tasks

[running] 74 Apple tasks

System Launch Daemons:ⓘ

[loaded] 191 Apple tasks

[running] 96 Apple tasks

Launch Agents:ⓘ

[running] com.Logitech.Control Center.Daemon.plist [Support]

[loaded] com.adobe.AAM.Updater-1.0.plist [Support]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist [Support]

[running] com.adobe.AdobeCreativeCloud.plist [Support]

[loaded] com.checkpoint.eps.gui.plist [Support]

[loaded] com.checkpoint.eps.upgrader.plist [Support]

[loaded] com.citrix.AuthManager_Mac.plist [Support]

[running] com.citrix.ReceiverHelper.plist [Support]

[running] com.citrix.ServiceRecords.plist [Support]

[loaded] com.divx.dms.agent.plist [Support]

[loaded] com.divx.update.agent.plist [Support]

[loaded] com.google.keystone.agent.plist [Support]

[loaded] com.oracle.java.Java-Updater.plist [Support]

[loaded] com.paragon.updater.plist [Support]

[running] com.synology.SynoSIMBL.plist [Support]

[loaded] com.synology.SynoSIMBL_RefreshFinder.plist [Support]

Launch Daemons:ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist [Support]

[loaded] com.adobe.agsservice.plist [Support]

[loaded] com.adobe.fpsaud.plist [Support]

[running] com.checkpoint.epc.service.plist [Support]

[loaded] com.disconnect.networklistener.plist [Support]

[loaded] com.google.keystone.daemon.plist [Support]

[loaded] com.microsoft.autoupdate.helpertool.plist [Support]

[loaded] com.microsoft.office.licensing.helper.plist [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist [Support]

[loaded] com.omnigroup.OmniSoftwareUpdate.OSUInstallerPrivilegedHelper.plist [Support]

[loaded] com.oracle.java.Helper-Tool.plist [Support]

[loaded] com.rogueamoeba.instanton-agent.plist [Support]

[loaded] net.sourceforge.MonolingualHelper.plist [Support]

[loaded] One Apple task

User Launch Agents:ⓘ

[running] com.spotify.webhelper.plist [Support]

User Login Items:ⓘ

SecureClient UNKNOWN (missing value)

Other Apps:ⓘ

[running] 2BUA8C4S2C.com.agilebits.onepassword-osx-helper

[running] com.adobe.acc.AdobeDesktopService.120672.20B06313-545D-40DA-9DD3-467136E9234E

[running] com.adobe.accmac.111072

[running] com.adobe.headlights.LogTransport2App.212512

[running] com.apple.xpc.launchd.oneshot.0x10000000.Spotify

[running] com.apple.xpc.launchd.oneshot.0x10000001.Google Chrome

[running] com.checkpoint.eps_vpn.ui.229792

[running] com.etresoft.EtreCheck.230112

[loaded] com.google.Chrome.141472

[failed] com.iOSinstaller.updd

[running] com.macromates.textmate.84192

[running] com.pilotmoon.scroll-reverser.119072

Internet Plug-ins:ⓘ

AdobePDFViewerNPAPI: Version: 15.010.20056 - SDK 10.8 [Support]

Flash Player: Version: 20.0.0.306 - SDK 10.6 [Support]

DivX Web Player: Version: 3.5.0.5 - SDK 10.10 [Support]

AdobePDFViewer: Version: 15.010.20056 - SDK 10.8 [Support]

Unity Web Player: Version: UnityPlayer version 3.1.0f4 [Support]

iPhotoPhotocast: Version: 7.0

PepperFlashPlayer: Version: 20.0.0.286 - SDK 10.6 [Support]

QuickTime Plugin: Version: 7.7.3

FlashPlayer-10.6: Version: 20.0.0.306 - SDK 10.6 [Support]

CitrixICAClientPlugIn: Version: 12.1.0 - SDK 10.10 [Support]

AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Support]

Silverlight: Version: 5.1.20913.0 - SDK 10.6 [Support]

MeetingJoinPlugin: Version: Unknown - SDK 10.6 [Support]

OVSHelper: Version: 1.1 [Support]

Google Earth Web Plug-in: Version: 6.1 [Support]

Default Browser: Version: 601 - SDK 10.11

SharePointBrowserPlugin: Version: 14.5.5 - SDK 10.6 [Support]

SquareClock_Production_HBMV1: Version: e0648a0001d11156

JavaAppletPlugin: Version: Java 8 Update 73 build 02 Check version

OfficeLiveBrowserPlugin: Version: 12.2.8 [Support]

Safari Extensions:ⓘ

1Password

AdBlock

Synology Download Station for Safari

ClickToPlugin

3rd Party Preference Panes:ⓘ

Flash Player [Support]

Java [Support]

Time Machine:ⓘ

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 499.06 GB Disk used: 212.42 GB

Destinations:

Timemachine [Network]

Total size: 1.47 TB

Total number of backups: 36

Oldest backup: 25-8-15 22:27

Last backup: 7-2-16 14:14

Size of backup disk: Adequate

Backup size 1.47 TB > (Disk used 212.42 GB X 3)

Backup Nedap [Local]

Total size: 999.86 GB

Total number of backups: 67

Oldest backup: 6-10-14 12:08

Last backup: 10-2-16 11:42

Size of backup disk: Adequate

Backup size 999.86 GB > (Disk used 212.42 GB X 3)

Top Processes by CPU:ⓘ

15% kernel_task

5% WindowServer

4% diskimages-helper

3% Spotify Helper(2)

2% TextMate

Top Processes by Memory:ⓘ

1.24 GB kernel_task

1016 MB Google Chrome Helper(10)

672 MB Spotify Helper(2)

590 MB mds_stores

246 MB Adobe CEF Helper(2)

Virtual Memory Information:ⓘ

7.22 GB Free RAM

8.77 GB Used RAM (4.41 GB Cached)

0 B Swap Used

Diagnostics Information:ⓘ

Feb 10, 2016, 10:29:32 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-222932_[redacted].crash

com.apple.iTunes - /Applications/iTunes.app/Contents/MacOS/iTunes

Feb 10, 2016, 10:00:18 PM Self test - passed

Feb 10, 2016, 09:54:50 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-215450_[redacted].crash

Feb 10, 2016, 09:36:37 PM /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-213637_[redacted].cras h

/Applications/Utilities/Adobe Creative Cloud/*/Core Sync.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCRDae mon.app/Contents/MacOS/AdobeCRDaemon

Feb 10, 2016, 09:29:54 PM ~/Library/Logs/DiagnosticReports/cloudd_2016-02-10-212954_[redacted].crash

/System/Library/PrivateFrameworks/CloudKitDaemon.framework/Support/cloudd

Feb 10, 2016, 09:29:05 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-212905_[redacted].crash

Feb 10, 2016, 07:45:55 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-194555_[redacted].crash

Feb 10, 2016, 07:45:45 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-194545_[redacted].crash

Feb 10, 2016, 07:33:50 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-193350_[redacted].crash

Feb 10, 2016, 02:38:09 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-143809_[redacted].crash

Feb 10, 2016, 02:37:59 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-143759_[redacted].crash

Feb 10, 2016, 02:36:27 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-143627_[redacted].crash

Feb 10, 2016, 02:36:06 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-143606_[redacted].crash

Feb 10, 2016, 01:42:44 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-134244_[redacted].crash

Feb 10, 2016, 01:36:51 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-133651_[redacted].crash

Feb 10, 2016, 01:36:41 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-133641_[redacted].crash

Feb 10, 2016, 01:27:17 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-132717_[redacted].crash

Feb 10, 2016, 01:22:22 PM /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-132222_[redacted].cras h

Feb 10, 2016, 01:22:21 PM /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-132221_[redacted].cras h

/Library/Application Support/Adobe/*/Adobe Desktop Service.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCR Daemon.app/Contents/MacOS/AdobeCRDaemon

Feb 10, 2016, 01:13:09 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-131309_[redacted].crash

Feb 10, 2016, 01:12:52 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-131252_[redacted].crash

Feb 10, 2016, 01:12:01 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-131201_[redacted].crash

Feb 10, 2016, 01:11:13 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-131113_[redacted].crash

Feb 10, 2016, 01:11:09 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-131109_[redacted].crash

Feb 10, 2016, 01:10:58 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-131058_[redacted].crash

Feb 10, 2016, 01:04:42 PM /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-130442_[redacted].cras h

Feb 10, 2016, 10:22:26 AM /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-102226_[redacted].cras h

Feb 10, 2016, 10:22:24 AM /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-102224_[redacted].cras h

/Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCRDa emon.app/Contents/MacOS/AdobeCRDaemon

Feb 10, 2016, 10:22:23 AM /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-102223_[redacted].cras h

Feb 10, 2016, 10:20:32 AM /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-102032_[redacted].cras h

Feb 10, 2016, 10:20:31 AM /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-102031_[redacted].cras h

Feb 10, 2016, 09:38:15 AM /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-093815_[redacted].cras h

Feb 10, 2016, 09:38:14 AM /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-093814_[redacted].cras h

Feb 10, 2016, 09:24:25 AM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-092425_[redacted].crash

Feb 10, 2016, 09:24:16 AM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-092416_[redacted].crash

Feb 10, 2016, 09:23:39 AM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-092339_[redacted].crash

Feb 10, 2016, 09:23:34 AM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-092334_[redacted].crash

Feb 10, 2016, 09:20:13 AM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-092013_[redacted].crash

Feb 10, 2016, 09:15:22 AM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-091522_[redacted].crash

Feb 10, 2016, 09:15:17 AM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-091517_[redacted].crash

Feb 10, 2016, 09:08:31 AM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-10-090831_[redacted].crash

Feb 9, 2016, 11:30:04 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-09-233004_[redacted].crash

Feb 9, 2016, 11:27:45 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-09-232745_[redacted].crash

Feb 9, 2016, 11:27:43 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-09-232743_[redacted].crash

Feb 9, 2016, 11:27:40 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-09-232740_[redacted].crash

Feb 9, 2016, 11:27:39 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-09-232739_[redacted].crash

Feb 9, 2016, 11:27:34 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-09-232734_[redacted].crash

Feb 9, 2016, 11:27:32 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-09-232732_[redacted].crash

Feb 9, 2016, 11:27:27 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-09-232727_[redacted].crash

Feb 9, 2016, 11:27:25 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-09-232725_[redacted].crash

Feb 9, 2016, 11:27:21 PM ~/Library/Logs/DiagnosticReports/iTunes_2016-02-09-232721_[redacted].crash

Feb 9, 2016, 04:45:21 PM ~/Library/Logs/DiagnosticReports/cloudd_2016-02-09-164521_[redacted].crash

Feb 9, 2016, 04:29:35 PM /Library/Logs/DiagnosticReports/CCleaner_2016-02-09-162935_[redacted].cpu_resou rce.diag [Details]

/Applications/CCleaner.app/Contents/MacOS/CCleaner

Feb 8, 2016, 03:32:39 PM /Library/Logs/DiagnosticReports/Microsoft Outlook_2016-02-08-153239_[redacted].cpu_resource.diag [Details]

/Applications/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook

Linc Davis

Level 10

209,559 points

Feb 11, 2016 2:48 AM in response to wouter91

Read this whole message before doing anything.

Back up all data.

Quit iTunes if it’s running.

Step 1

Hold down the option key and select

Go ▹ Library

from the Finder menu bar. Move the following items from the Library folder to the Trash, if they exist:

Application Support/SyncServices

Caches/com.apple.iTunes

Caches/QCCompositionRepository-com.apple.iTunes.cache

Containers/com.apple.BKAgentService

Saved Application State/com.apple.iTunes.savedState

Leave the Library folder open. Try iTunes again. If it works now, stop here. Close the Library folder.

Step 2

If you still have problems, quit iTunes again. Go back to the Finder and move the following item from the open Library folder to the Desktop:

iTunes

Note: you are not moving the iTunes application or the iTunes library. You’re moving a folder named “iTunes.” Test. If iTunes now works, delete the iTunes folder on the Desktop. Otherwise, quit iTunes again. Put back the folder you moved, overwriting the newer one that may have been created in its place, and continue.

Step 3

In the Preferences subfolder, there may be several files having names that begin with either of the following strings:

com.apple.iTunes

com.apple.mobile.iTunes

Move them all to the Desktop.

Also in the Preferences folder, there's a subfolder named "ByHost". Open it and do the same thing.

Test again. This time iTunes should perform normally, but your settings will be lost. You may be able to put back some of the files you moved to the Desktop in this step. Relaunch and test after each one. Eventually you should find one or more that causes iTunes to malfunction. Delete those files and recreate whatever settings they contained.

If the issue is still not resolved, quit iTunes again and put all the items you moved to the Desktop back where they were. You don’t need to replace the items you moved to the Trash. Stop here and post again.

If you later decide that you don’t like the results of steps 2 and 3, you can undo them completely by quitting iTunes and restoring the items you deleted in those steps from your backup.

Lexiepex

Level 6

14,102 points

Feb 10, 2016 11:53 PM in response to Linc Davis

Posted already: "...Being able to use iTunes as a different user..."

And "Step 1: iTunes launches normally when logged in as guest user"

Lexiepex

Level 6

14,102 points

Feb 11, 2016 1:10 AM in response to wouter91

- Does Checkpoint work correctly with SIP back on?

- About Java: this thread is interesting: Update Ruined How my Java Applications Worked it is a long thread but halfway there is an interesting discussion about Apple's Java and Oracle's Java and whether Java is needed.

- Adobe: there must have been something with it in the past, Adobe itself does not change the Hosts file. You don't have to do anything about the Hosts file now.

- What is Adobe ARMDC doing for you?

- what is doing One Apple Task?

Look at:

1. There is still an entry in the Users&Groups->Login Items: SecureClient. Remove with the minus sign?

7. MemoryClean is still there, it is really conflicting with OSX memory handling.

going on now:

10. Internet plugins:

-- is Citric still in use:? if not, trash the plugin

-- Remove all, except: (Citric?), Flashplayer (2), QuickTime, Silverlight(?), DefaultBrowser, Java, OfficeLiveBrowser(?).

especially the PepperFlash must go !

11. Synology and Simbl should be removed: Simbl is not very compatible.

Lex

wouter91 Author

Level 1

0 points

Feb 11, 2016 2:51 AM in response to Linc Davis

After step 1 iTunes launched without problems and everything seems to be in working order again 🙂

Thanks for the help!

wouter91 Author

Level 1

0 points

Feb 11, 2016 5:26 AM in response to Lexiepex

Used Adobe's tool to remove old stuff and fix the hosts file.
Removed Citrix client; never used it.
SecureClient is the VPN client in my understanding; removed it from login items and everything kept working fine.
Kept Moom and ScrollReverser as login items -- grown to love them.
Endpoint sercurity (VPN) works correctly after SIP was enabled.
I removed MemoryClean in the first go. Any thoughts where any remnants may be?

Updated report:

EtreCheck version: 2.9.3 (253)

Report generated 2016-02-11 14:23:45

Download EtreCheck from http://etrecheck.com

Runtime 1:26

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: No problem - just checking

Hardware Information: ⓘ

MacBook Pro (Retina, 15-inch, Mid 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro11,5

1 2,8 GHz Intel Core i7 CPU: 4-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 53 - SN = D865197Q39XFWLKAY

Video Information: ⓘ

AMD Radeon R9 M370X - VRAM: 2048 MB

Color LCD 3360 x 2100

Thunderbolt Display 2560 x 1440

Intel Iris Pro

System Software: ⓘ

OS X El Capitan 10.11.3 (15D21) - Time since boot: less than an hour

Disk Information: ⓘ

APPLE SSD SM0512G disk0 : (500,28 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 499.06 GB (289.38 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 499.42 GB Online

USB Information: ⓘ

Apple Inc. FaceTime HD Camera (Display)

Apple Inc. Apple Thunderbolt Display

Apple, Inc. Keyboard Hub

Mitsumi Electric Apple Optical USB Mouse

AudioQuest inc. AudioQuest DragonFly

Apple, Inc Apple Keyboard

Apple Inc. Display Audio

Apple Inc. Apple Internal Keyboard / Trackpad

Broadcom Corp. Bluetooth USB Host Controller

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Apple Inc. Thunderbolt Display

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/System/Library/Extensions

[not loaded] com.ZTE.driver.ZTEUSBCDCACMControl (1.1.2) [Support]

[not loaded] com.ZTE.driver.ZTEUSBCDCACMData (1.1.2) [Support]

[loaded] com.checkpoint.cpfw (1.0 - SDK 10.6) [Support]

[not loaded] com.cmedia.driver.PioneerN70AN50AUSBAudio (2.7.6f4 - SDK 10.9) [Support]

System Launch Agents: ⓘ

[loaded] 162 Apple tasks

[running] 74 Apple tasks

System Launch Daemons: ⓘ

[loaded] 194 Apple tasks

[running] 93 Apple tasks

Launch Agents: ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist [Support]

[running] com.adobe.AdobeCreativeCloud.plist [Support]

[loaded] com.checkpoint.eps.gui.plist [Support]

[loaded] com.checkpoint.eps.upgrader.plist [Support]

[loaded] com.google.keystone.agent.plist [Support]

[loaded] com.oracle.java.Java-Updater.plist [Support]

Launch Daemons: ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist [Support]

[loaded] com.adobe.agsservice.plist [Support]

[loaded] com.adobe.fpsaud.plist [Support]

[running] com.checkpoint.epc.service.plist [Support]

[loaded] com.google.keystone.daemon.plist [Support]

[loaded] com.microsoft.autoupdate.helpertool.plist [Support]

[loaded] com.microsoft.office.licensing.helper.plist [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist [Support]

[loaded] com.omnigroup.OmniSoftwareUpdate.OSUInstallerPrivilegedHelper.plist [Support]

[loaded] com.oracle.java.Helper-Tool.plist [Support]

[loaded] com.rogueamoeba.instanton-agent.plist [Support]

[loaded] net.sourceforge.MonolingualHelper.plist [Support]

[loaded] One Apple task

User Launch Agents: ⓘ

[running] com.spotify.webhelper.plist [Support]

User Login Items: ⓘ

Scroll Reverser Application Hidden (/Applications/Scroll Reverser.app)

Moom Application (/Applications/Moom.app)

Other Apps: ⓘ

[running] 2BUA8C4S2C.com.agilebits.onepassword-osx-helper

[running] com.adobe.acc.AdobeDesktopService.120672.D4CFA3A7-5868-46B9-BF5D-51F04AB2A0A6

[running] com.adobe.accmac.111072

[running] com.apple.xpc.launchd.oneshot.0x10000000.Google Chrome

[running] com.apple.xpc.launchd.oneshot.0x10000001.Microsoft Outlook

[running] com.apple.xpc.launchd.oneshot.0x10000002.TextMate

[running] com.apple.xpc.launchd.oneshot.0x10000003.Spotify

[running] com.apple.xpc.launchd.oneshot.0x10000005.Microsoft AU Daemon

[running] com.checkpoint.eps_vpn.ui.229792

[running] com.etresoft.EtreCheck.230112

[loaded] com.google.Chrome.141472

[running] com.manytricks.Moom.91232

[running] com.pilotmoon.scroll-reverser.119072

Internet Plug-ins: ⓘ

AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Support]

FlashPlayer-10.6: Version: 20.0.0.306 - SDK 10.6 [Support]

QuickTime Plugin: Version: 7.7.3

AdobePDFViewerNPAPI: Version: 15.010.20056 - SDK 10.8 [Support]

Flash Player: Version: 20.0.0.306 - SDK 10.6 [Support]

AdobePDFViewer: Version: 15.010.20056 - SDK 10.8 [Support]

Default Browser: Version: 601 - SDK 10.11

OfficeLiveBrowserPlugin: Version: 12.2.8 [Support]

Silverlight: Version: 5.1.20913.0 - SDK 10.6 [Support]

JavaAppletPlugin: Version: Java 8 Update 73 build 02 Check version

Safari Extensions: ⓘ

1Password

AdBlock

Synology Download Station for Safari

ClickToPlugin

3rd Party Preference Panes: ⓘ

Flash Player [Support]

Java [Support]

Time Machine: ⓘ

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 499.06 GB Disk used: 209.68 GB

Destinations:

Timemachine [Network]

Total size: 1.47 TB

Total number of backups: 36

Oldest backup: 25-8-15 22:27

Last backup: 7-2-16 14:14

Size of backup disk: Adequate

Backup size 1.47 TB > (Disk used 209.68 GB X 3)

Backup Nedap [Local]

Total size: 999.86 GB

Total number of backups: 67

Oldest backup: 6-10-14 12:08

Last backup: 10-2-16 11:42

Size of backup disk: Adequate

Backup size 999.86 GB > (Disk used 209.68 GB X 3)

Top Processes by CPU: ⓘ

6% WindowServer

3% kernel_task

1% Adobe CEF Helper(3)

1% fontd

1% Creative Cloud

Top Processes by Memory: ⓘ

1.63 GB Google Chrome Helper(13)

1.23 GB kernel_task

655 MB mdworker(28)

410 MB mds_stores

311 MB helpd

Virtual Memory Information: ⓘ

8.78 GB Free RAM

7.21 GB Used RAM (3.38 GB Cached)

0 B Swap Used

Diagnostics Information: ⓘ

Feb 11, 2016, 01:24:44 PM Self test - passed

Feb 10, 2016, 11:05:28 PM /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-02-10-230528_[redacted].cras h