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iPhone 6 battery dies in cold weather

Battery dies on my iPhone 6 in cold weather. Phone is about 15 months old, and dies from good battery 50% to 30% down to nothing and auto switch off. ON normal weather the battery is still very good and doesn't show sign of weakening on any normal day. But if it is cold outside, phone will dye in minutes if used outdoors. I first noticed when we went skiing around -5C (20-25F) and it was really bad there. But now it started doing it when it's around +5C (41F) shutting the phone down from 30% battery. When I plug it in, it immediately turns the phone back on and shows 25 or 35% remaining....

Anyone? Design issue? Specific app to kill? Running iOS 9.3, but it was already doing it on iOS 9.2 .... Thanks

Posted on Feb 13, 2016 7:49 AM

Reply
340 replies

Jan 18, 2017 7:32 AM in response to Csound1

If having a phone at sub zero temp is so critical, that you shouldn't have it if you live in such a place, then selling iPhones in North America and Europe is a selling devices which are expected to fail due to the temperatures whic occur there every year for a period of weeks/months.

What part of this is not clear to you?

Jan 18, 2017 7:32 AM in response to gamesick

1) None at all. Just think it's getting out of control - people are not actually talking about their business running skills. ***?? Because of these posts - other really meaningful posts get lost.

2) true that - they are linked to the battery. so I can be wrong.

3) I wouldn't count on Apple - Press Yes, but not Apple. If you want to get Apple's attention there is a bug report page.

4) Believe me, I'm really disapointed with how the phone works and how Apple is (not) handling this, but I still like their products, and that's why it hurts so much ;-)

Jan 18, 2017 8:58 AM in response to Niels79

Thank you for posting that link! I just checked and I'm in the "battery replacement program." It does seem that the problem is more widespread than Apple has acknowledged. To all other users posting about operating ranges - shouldn't we be able to expose a phone for two minutes to 40 degree F temps while still holding it in our warm hands and expect the battery to keep operating? Mine did for the winter of 2015-2016, but now it goes from 60%- dead in a nanosecond.

Jan 18, 2017 1:47 PM in response to Csound1

However, the in this case, we're dealing with quite a few iPhone batteries that die at lower temperatures that are well within Apple's stated operating range, and they've at least partially admitted to a problem without, so it seems, officially recognizing the scope of the problem. Batteries are considered to be defective once they fall below 80% of their original capacity. iPhone batteries are said to be reduced to 80% capacity after only 400 full charge cycles (average two years), which is already substandard, as other smartphone batteries tend to last 750 charge cycles before depleting to 80%. And we are hearing complaints here (including mine) about iPhone batteries that die at 5-10°C after only 13-15 months of use.

Jan 18, 2017 2:20 PM in response to Csound1

This public forum is de facto serving to document the issue of iPhone batteries dying at temperatures within Apple's stated operating range. Apple has partially admitted to a problem by replacing batteries that are just over a year old, that should not be failing -- albeit while refusing to acknowledge the scope of the problem. An iPhone that is more than a year old usually has an expired warranty, so the fact that Apple is replacing some batteries means they are aware they have sold substandard batteries. Apple can quantify what that "quite a few" number is exactly, but they won't. Yet, it's significant enough that they took notice. You can keep issuing suggestions and imperatives to take them back etc, but as we are seeing, some people are falling outside of Apple's battery replacement program due to expired warranties or not having the right model or serial number.

Jan 18, 2017 2:41 PM in response to Zack2016

Zack2016 wrote:


Coming from you??? Now that's rich.


Unlike you I don't tell people what Apple think or how they reach their decisions, because as one who does not work for Apple I do not speak for them.


So I assumed your apparent knowledge stemmed from working for Apple, but I see now that you don't and are just guessing.

Jan 18, 2017 2:42 PM in response to Visualo

I currently own an iPhone 4, 4s, 6, 6s, 7, 7+ and an iPad mini (yeah I know I have a lot of them 😝 )
Apart from the 7 and 7+, they are all between 15 months and several years old. None of the batteries (all originals) are having trouble in cold weather (I've been out in -15°C temperatures for hours), except for the 6s -- not even the 4s, which is infamous as a power-hungry model, and which I use as an extra phone to make calls or take pictures in subzero temperatures.

iPhone 6 battery dies in cold weather

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