You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 6 battery dies in cold weather

Battery dies on my iPhone 6 in cold weather. Phone is about 15 months old, and dies from good battery 50% to 30% down to nothing and auto switch off. ON normal weather the battery is still very good and doesn't show sign of weakening on any normal day. But if it is cold outside, phone will dye in minutes if used outdoors. I first noticed when we went skiing around -5C (20-25F) and it was really bad there. But now it started doing it when it's around +5C (41F) shutting the phone down from 30% battery. When I plug it in, it immediately turns the phone back on and shows 25 or 35% remaining....

Anyone? Design issue? Specific app to kill? Running iOS 9.3, but it was already doing it on iOS 9.2 .... Thanks

Posted on Feb 13, 2016 7:49 AM

Reply
340 replies

Nov 9, 2017 6:36 AM in response to 01kitty01

Yes, i have had the same problem since an early iOS9 update. Apple just won't even admit there is a problem! Also, which each iOS update my phone develops a new problem and slows down. I have a iPhone X on order and if there are any problems with it now OR IN THE FUTURE, it will be my last Apple device. For a top shelf company to treat loyal customers like this is outrageous. You can't get mad at the store or support staff, they are just doing their job, but I sure make my view known when I talk to them about the issue. 😟

Nov 16, 2017 5:39 PM in response to Csound1

SUCCESS AT LAST!!!. Ok a little over a year ago when the problems started, post iOS9, cold weather and slowing down, I had my battery tested at the Apple Store. It checked out fine, so the tech said to wipe out the phone and reinstall from back up. That sped up the phone but no joy on the cold weather problem. Fast forward and the phone slowed more and more with each iOS update. Anyway, I reset the phone again and then made an appointment at the Apple Store to replace the battery. Well the battery failed and I have now replaced it. THE PHONE IS NOW FASTER AND I JUST TOOK MY DOG FOR A 1/2 HOUR WALK AT -11C OR 12 FAHRENHEIT STARTED WITH 97% MADE A COUPLE OF CALLS AND GOT BACK WITH 92%!! I EVEN HELD THE PHONE OUT AND NOT IN A POCKET FOR 15MIN. PROBLEM SOLVED EVERYONE.

Dec 2, 2017 2:33 AM in response to EmAnTo

I think the totalky same. Mine (iPhone 5s) worked all years until the winter 2017 just properly with ios 7 and 8, and I had no experience with it dieing from cold weather. Now it dies with ios 9 at 5 •C or so.

Same issue has my family - e.g. an iPhone 6s plus is only 12 months old and now dies with ios 10 at 5 •C either. It was not the issue with ios 9, what is important to keep in mind.

Dec 9, 2017 5:11 AM in response to Katielouise35

Katielouise35 wrote:


My phone keeps dying. The temperature outside is 4c and all the windows are closed. I would leave my phone on 100% and next thing when I go to look at the time my screen goes black. I have to then turn my phone and when I turn it on it says no battery even though it’s just charged up to 100%.

And how old is it?

Dec 21, 2017 5:12 PM in response to Alx2011

The recent news about the undocumented feature that Apple wrote into the OS explains a lot. We, a family of 4 all had our phones turn off a few weeks ago when trying to take photos outside. I mean it was light jacket weather!!!!!


I guess I never thought it could be on purpose in the OS??? Apple has lost much of my respect and trust!!!!

Jan 6, 2018 2:21 PM in response to Alx2011

I am also facing The same problem. My battery was 30% and I was taking pictures outside and just after one picture.. The phone died. I read somwhere that Lithium in battery performance degrades with cold temperature.Howeve, Apple should keep that in mind while selling phones in North America, where the mercury remains below zero degree Celsius almost 70-80% time during the Winter. That means we won't be able to use the phone outside. On top of that they are now saying to upgrade the OS to fix this, which is another BS as my wife did the same and her phone is freezing like anything.... These are just negative marketing strategy to force people to buy the newer version of iPhone..unacceptable.

Jan 7, 2018 6:08 AM in response to Csound1

Hmmmmmm, I dunno maybe use higher quality batteries that don't suffer in the cold as much, like the ones used in the iphone 4 s for instance, I have an old 4S that is used for work it has far more charging cycles on it it is physically much older in years and doesnt go from 100% to flat in an hour outside in temps barely below zero like my iphone 6 does outside in the same pocket of my jacket. All these apple geeks who keep on saying it just works have there heads in the sand. There is a problem with these batteries, Apple are just too obsessed with making people buy the next generation item all the time they can't be arsed. Apple customer service amounts to just about sweet FA.

iPhone 6 battery dies in cold weather

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.