Why is the app store not updating/downloading apps

It's been over a week. I have 35 apps that need to be updated and new apps I want to downloaded...and the app store is dead...just dead and useless. I've been researching the issue and none of the solutions I have skimmed over work. How can Apple let this just drag on?


In addition, I feel like as this has been happening, my battery seems to be draining much faster than usual. I can't help but speculate that something is going on in the background of this phone and it's software related.


If my version 9.2 isn't the latest, then my phone is not letting me check for a later version software (an error comes up when checking for software updates in the settings...that little wheel just keeps spinning than up pops an error message).


If this continues, I'll have to bring my phone back and I'm seriously considering going back to Android. I'm frustrated to say the least...and about to throw this gigantic brick of a phone off of the Bay Bridge. Help!

iPhone 6s Plus, iOS 9.2

Posted on Feb 14, 2016 12:57 PM

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Question marked as Top-ranking reply

Posted on Feb 14, 2016 5:50 PM

Hey Ssimon311,


I completely understand how you feel about your iPhone not performing as you'd expect! Rest assured, I'd be more than happy to help you to hopefully resolve your issues you're experiencing with your iPhone. Let's follow these steps to see if they'll help with the issues you're experiencing. After each step, try seeing if they fix your problems.


Updating your iOS device to the latest version.


Troubleshooting steps to attempt to resolve issues updating and installing apps.

  • Make sure you're running the latest iOS version.
    • To determine if you're running the latest iOS version please open Settings > Tap on General > Tap on "Software Update"
      • If you're iOS device is up to date, you'll get a message saying "Your software is up to date."
  • Next, reset your network settings
    • Open Settings > Tap General > Tap Reset > Tap Reset Network Settings
      • If you're prompted to enter a passcode, enter it now then follow the onscreen instructions.
  • Now, try signing out of iTunes & App Store
  • Sign out of iCloud next


Troubleshooting steps to help you with the battery on your iPhone.

  • Try Restarting your iOS device
    • Press and hold on the Sleep/Wake button
    • Drag the slider to power off your device completely.
    • Once the device is off, press and hold on the Sleep/Wake button until you see the Apple logo.
  • Apple provides several tips to help you get the most out of your iPhone's battery which you can find here: http://www.apple.com/batteries/maximizing-performance/
  • If you'd still like, you can set up a Genius Bar appointment for them to determine the condition of your iPhone's battery.
  • Enable Lower Power Mode
    • Open Settings > Scroll down and choose Battery > Toggle Lower Power Mode on.


I hope I was able to help you. If you have any questions, please don't hesitate to ask I'd be more than happy to help! I own an iPhone too and I don't enjoy it as much when it's not working right either so I completely understand how you feel. The great thing is that the Apple Support Communities is here all the time with people who are all here to get help, or to help others. So stop by again if you need anymore help, all right? 🙂


-Best of Luck,

John

73 replies

Aug 14, 2017 8:26 PM in response to Ssimon311

I had 89 updates waiting for weeks, and was unable to update. Nothing helped. I have at&t and just moved to an area with poor reception. Found out my problem was that my data plan lowered my speed and that was main reason nothing would update. I also believe, but can't prove, that they are lowering the speed at high traffic times. Also, my only internet access currently is at local library or fast food. I am guessing library has a firewall preventing me from downloading updates, but not sure. Very slow at other places with wi-fi. But once I got more data on plan, was able to update all but 2 apps which are larger than 200 mb. You tell me. Just sharing my experience.

Sep 23, 2017 4:00 PM in response to Ssimon311

Try this


1) On the Device, in Settings. Either turn on App store Automatic updates. Or if it on, toggle it off and on again. You should now at least see the "count" of apps needing updates. But they may still not have an Update button when you go to App Store updates.


2). Power Cycle / Reboot the device by holding BOTH the home button and power button until the white boot screen shows.


3) verify you are reconnected to wifi, by using a browser. I've noticed there is a little lag on getting connected


4) go to the App Store and check for updates. The Update buttons should now show.

Oct 10, 2017 4:58 AM in response to Ssimon311

Hi,

So for those still struggling - I had this problem with the latest IOS.

Individually the Apple solutions didn’t work for me.. but before completely resetting my phone and losing it all (and hours of resetting), I tried a few things.


I fixed it on mine - trybthis sequence:

1) log out of App Store

2) restart phone

3) log in to App Store


Neither logging nor restarting worked on their own.. the combo was the key


Good luck all

Oct 18, 2017 11:22 PM in response to Turbinator

When upgrading to an iPhone 7P, I had this problem as well. Tried everything, talked to Apple support as well as second or third level support at my cellular carrier. Tried resetting phone, wiped the 6P to factory settings, tried anything. Nothing worked, until... Here's what worked for me:


1) Turned off Cellular Data, since the iPhone is made to seek WiFi downloading NOT cellular. Saves data plan if you're on one. In settings it's also a good idea to turn off WiFi Assist. Keeps data streams from being interrupted and getting corrupted.

2) Reset the router by unplugging, waiting for 60 seconds or so before plugging it back in. Unplugging most routers for one minute ensures a full reset.

3) Placed iPhone close to the router and apps started to download at warp speed.


All apps downloaded successfully, except for one that Apple messaged as needing to be upgraded by developer to work with iOS version (mine is 11.0.3).


To AVOID THIS ISSUE I suggest backing up your old iPhone, INCLUDING APPS, before switching over from one iPhone to another as a restore will, then, also restore your apps.


That's what worked for me and I hope it works for you. Oh, getting to this breakthrough took almost 13 hours, most of it on the phone with either Apple or my carrier, neither of which came up with the solution above.

Oct 28, 2017 10:07 AM in response to Ssimon311

Well a very simple work around to fix this problem temporarily is for you to connect to your WiFi hotspot (if you have one) & that should do the trick as far as downloading your updates/apps.


Yes it’s a slower option than WiFi but it was the only thing that worked for me this morning. What kills me is I woke up today & found that updating my apps just did not work. But I’m grateful that my hotspot seemed to have worked for the time being. While it doesn’t address the bigger picture, still I hope this helps.

Nov 29, 2017 10:36 PM in response to Ssimon311

This new update has been a disaster. It ruined the podcast app, which is unuseable (and I do not seem to be alone in this opinion). I have tried to download a new podcast app but as others (over 2200 users on this thread) have attested, I cannot down load any apps. What is going on? I read the instructions above and there are too many glitches in your directions to get into, but the bottom line is it just doesn't work.

Nov 30, 2017 12:28 AM in response to Ssimon311

I am having the same problem with my iPhone 5SE. Apps won't download, nor will any apps update. I have carried out all the above solutions and have plenty of free memory. I have. signed in and out of everything more times than I can remember, All settings are correct and I have the latest version of ios. The only thing that works for a short time is to power down and then back on again but this only works until the next set of app updates appear or I want to download a new app. This has only started to be a problem since upgrading to ios 11. Apple needs to resolve this issue

Dec 3, 2017 9:10 AM in response to Ssimon311

Been fighting App Store download problem for a few days and finally figured something out: (IOS 11.1.1, IPhone 8):


Turned off Touch ID for App Store in Settings/Touch ID & passcode. Then, went into Settings/ITunes & AppStore/password Settings and made sure that the “purchases and in app purchases” setting “always require “ is checked. This cleared up the issue for me.


Please note that I tried to turn on the Touch ID for app purchases again and this brought the problem back so leave Touch ID off for the App Store. Hopefully IOS 11.2 fixes this, if so, let me know. I don’t have WiFi so usually am a little slow with updates.


KC

Dec 3, 2017 9:13 AM in response to joannfromliverpool

Been fighting App Store download problem for a few days and finally figured something out: (IOS 11.1.1, IPhone 8):


Turned off Touch ID for App Store in Settings/Touch ID & passcode. Then, went into Settings/ITunes & AppStore/password Settings and made sure that the “purchases and in app purchases” setting “always require “ is checked. This cleared up the issue for me.


Please note that I tried to turn on the Touch ID for app purchases again and this brought the problem back so leave Touch ID off for the App Store. Hopefully IOS 11.2 fixes this, if so, let me know. I don’t have WiFi so usually am a little slow with updates.


KC

Dec 25, 2017 8:53 AM in response to The_Wiz

Absolutel! I’ve been an apple user since 2000 and this is the worse Apple has been. Ever since the untimely passing of Steve Jobs, Apple hasn’t been the same since. Apple needs to shut down their development department and get back to basics and concentrate on the prodcuts they have now. I don’t know what they’re doing in Silicon Valley, but it needs to stop.

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Why is the app store not updating/downloading apps

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