Why is the app store not updating/downloading apps

Same here, 94 app updates and waiting......... Months..... Tried ALL the above plus much more, almost 20GB of storage... Hooked up to my Mac EVERYTHING but completely wiping it out! Nothing works! What has happened to Apple? Not what it used to be... Going to android

Turbinator wrote:

Exactly same problem with my iPhone 6. Complete pain in the butt. Very annoyed as I am on holiday and really need to update apps for various reasons. It is a huge lesson to me to not be so dependent on Apple. Very, very unimpressed. This should not be happening and very little coming from Mother ship by way of help.

Hi Turbinator,

I'm very sorry that you're having problems with your iPhone. I can understand how it's important to update apps. Have you tried following the steps I've previously suggested to Ssimon311? You'll want to make sure you're running the latest iOS version, and if you aren't then you'll want to update to the latest iOS version. Look at the steps under "Troubleshooting attempts to resolve issues updating and installing apps" for more steps on problems with updating apps.

If you're still having problems please refer to this support article from Apple on steps you need to do to erase your device and set it up as new, or how to restore it from a backup: How to erase your iOS device and then set it up as a new device or restore it from backups - Apple Support. I would recommend you restore your device as a new device because if you were to restore it from a backup, you might encounter the same problems again. But please remember to back up your device first.

Of course, if you're still having problems again you can contact Apple Support or schedule an appointment at the Genius Bar

To contact Apple Support:

http://www.apple.com/support/

To schedule an appointment at the Genius Bar

http://www.apple.com/retail/geniusbar/

I hope this helps,

John

not1lost wrote:

Same here, 94 app updates and waiting......... Months..... Tried ALL the above plus much more, almost 20GB of storage... Hooked up to my Mac EVERYTHING but completely wiping it out! Nothing works! What has happened to Apple? Not what it used to be... Going to android

Hi not1lost,

I'm sorry that you've been having problems with your iPhone for months. Please try following all the steps I've suggested previously. When you wiped, or erased your iPhone did you try restoring it as new? Sometimes restoring it from a backup can cause you to still have the same problems. If you're still having problems please contact Apple Support here: http://www.apple.com/support/ or schedule an appointment at the Genius bar http://www.apple.com/retail/geniusbar/.

Regards,

John

I Too have am having this problem. I have tried everything short of complete wipe out. I press update or update all and then they just go back to update or stay updating forever. Please help.

AS you see, I was also having this issue and emailed the apple support. They emailed me a list of ways to repair it. I went thru the list but it was the same. It did not help. I went to the Apple Store this weekend and there was over 100 people waiting in the store. It looked like the airport when planes are delayed due to bad weather. People were sitting on chairs, on the floor everywhere and kids running wild!! I was told to wait in a line. There was only about 10 people ahead of me so I was thinking that wasn't too bad until I get to the front of the line and find out that is where I sign up to make a reservation to get helped. Then I find out that the wait is approx 2 and 1/2 hours. I was pretty annoyed and I think the lady Could somehow tell. I did not have 2 and 1/2 hours to waste. The lady then tells me that she can have an apple support person call me. So within 2 minutes apple support calls me. I was on the phone for approx 30 minutes. Turning on different setting, turning off settings, logging out, logging in to iTunes, iCloud and finally my phone started working normal. I have no idea what really fixed it because I'm pretty sure I tried everything before. however, my phone is fixed!!! Im thinking the apple support did something from her end to repair it but who knows.

Dear John

Thank you for your advice. I have tried almost all the steps you suggest. I have my phone backed up and tried to erase it so that I can set it up 'as a new phone' and then restore from a previous back up. It tells me to log out of 'find my iPhone' which I try to do, but it says to log in with my Apple id first which I attempt to do, but is says there is an 'unknown error' or 'need to update your apple id password'. If, however, I log in with my Apple id elsewhere, it works (using the same password). Consequently, I cannot erase my phone, and therefore cannot restore it from a previous back up. This is all in an effort to back up Apps on my phone. AGHHHHHHHHHHHHHHHH!

Everyone is telling me to go to Android. I am a surgeon and need to view radiology images using Osirix (only for Mac's). I would be long gone if I had an equivalent programme for a PC. Between my wife and kids, we have 1 iMac, 3 macbook pros, 2 iPads, and have had 7 iPhones. That's a lot of money to Apple for us to be abandoned so unceremoniously. Very, very frustrating and extremely annoying.

Peter

Turbinator wrote:

Dear John

Thank you for your advice. I have tried almost all the steps you suggest. I have my phone backed up and tried to erase it so that I can set it up 'as a new phone' and then restore from a previous back up. It tells me to log out of 'find my iPhone' which I try to do, but it says to log in with my Apple id first which I attempt to do, but is says there is an 'unknown error' or 'need to update your apple id password'. If, however, I log in with my Apple id elsewhere, it works (using the same password). Consequently, I cannot erase my phone, and therefore cannot restore it from a previous back up. This is all in an effort to back up Apps on my phone. AGHHHHHHHHHHHHHHHH!

Everyone is telling me to go to Android. I am a surgeon and need to view radiology images using Osirix (only for Mac's). I would be long gone if I had an equivalent programme for a PC. Between my wife and kids, we have 1 iMac, 3 macbook pros, 2 iPads, and have had 7 iPhones. That's a lot of money to Apple for us to be abandoned so unceremoniously. Very, very frustrating and extremely annoying.

Peter

Hi Peter,

I can understand how important your iPhone can be in playing a fundamental role in your job. It sounds like you've tried doing everything I've suggested and you're still having problems. Because we've attempted to resolve the issue with several different troubleshooting options, and we're still having some problems I'd recommend you'd contact Apple Support. Have you considered, or attempted to contact Apple for support yet? If not, you can contact them here: http://www.apple.com/support/

Regards,

John

By the way, there is no Apple store in Ireland. It's a bit surprising, considering most of their processors are made in Ireland.

Turbinator wrote:

By the way, there is no Apple store in Ireland. It's a bit surprising, considering most of their processors are made in Ireland.

I'm sorry there aren't any Apple stores near you. Even if there isn't an Apple Store near you Apple Support is always available online here: https://www.apple.com/support/. Unfortunately, because it seems like you've tried everything we've suggested your last resort may be to rather just contact Apple. If you prefer to get support from us in the communities I'd be more than happy too but we just may end up going in loops with the same steps we've already tried.

John.

I have done all the suggestions and it did not work for me either. Come on...please give us a solution!

Hey all you folks with this problem: I just followed coolbobcat's advice and it resolved the issue for me. I have an SE. It took be about 5 minutes.

ME and my fiancée is haveing the same problem with a 6 and A 6s.. We tried everything even went to our service provider and still no luck.. Apple needs to look into this problem everyones having..

Dear John,

Thank you for the info! Resetting my network settings solved almost every problem at once!🙂

This is APPLE'S PROBLEM! Not us individual iPhone owners'. APPLE needs to fix this NOW!!! Find out what you did to break it then FIX IT! I'm not updating 10.x. I'm using the original 8.4.1 iOS that came with this 6 and I'm not updating anything until APPLE fixes its App Store problems. I was able to update a few apps last week--without doing a thing on my end--then it stopped updating again and is behaving as it has been for months. Everything else works fine, but not the App Store. I just tried updating Twitter. I click UPDATE, then I get the square inside the status circle, then I get UPDATE again. It's not my problem. It's APPLE'S PROBLEM!

I am having the same problem. Trying to download songs and apps from itunes from my ipad mini. Ever since I updated to ios 10 it has stopped working. I have been to the apple store twice already. Reset settings, restored to factory settings and nothing is working.