Level 2

153 points

Why is the app store not updating/downloading apps

It's been over a week. I have 35 apps that need to be updated and new apps I want to downloaded...and the app store is dead...just dead and useless. I've been researching the issue and none of the solutions I have skimmed over work. How can Apple let this just drag on?

In addition, I feel like as this has been happening, my battery seems to be draining much faster than usual. I can't help but speculate that something is going on in the background of this phone and it's software related.

If my version 9.2 isn't the latest, then my phone is not letting me check for a later version software (an error comes up when checking for software updates in the settings...that little wheel just keeps spinning than up pops an error message).

If this continues, I'll have to bring my phone back and I'm seriously considering going back to Android. I'm frustrated to say the least...and about to throw this gigantic brick of a phone off of the Bay Bridge. Help!

iPhone 6s Plus, iOS 9.2

Posted on Feb 14, 2016 12:57 PM

Top-ranking reply

Coolbobcat2

Level 3

659 points

Posted on Feb 14, 2016 5:50 PM

Hey Ssimon311,

I completely understand how you feel about your iPhone not performing as you'd expect! Rest assured, I'd be more than happy to help you to hopefully resolve your issues you're experiencing with your iPhone. Let's follow these steps to see if they'll help with the issues you're experiencing. After each step, try seeing if they fix your problems.

Updating your iOS device to the latest version.

Try updating your iOS device wirelessly, or with iTunes before continuing to trying the other troubleshooting steps listed below to help make sure we're able to troubleshoot your iOS device properly. If you need help updating your iOS device, please visit this Apple support article: Update the iOS software on your iPhone, iPad, or iPod touch - Apple Support

Troubleshooting steps to attempt to resolve issues updating and installing apps.

Make sure you're running the latest iOS version.
- To determine if you're running the latest iOS version please open Settings > Tap on General > Tap on "Software Update"
  - If you're iOS device is up to date, you'll get a message saying "Your software is up to date."
Next, reset your network settings
- Open Settings > Tap General > Tap Reset > Tap Reset Network Settings
  - If you're prompted to enter a passcode, enter it now then follow the onscreen instructions.
Now, try signing out of iTunes & App Store
- Please visit this support article from Apple for assistance signing out of iTunes & App Store: Sign in with a different Apple ID on your iPhone, iPad, or iPod touch - Apple Support
Sign out of iCloud next
- If you need help signing out of iCloud, you'll want to view the same article as the previous one for assistance on signing out of iCloud: Sign in with a different Apple ID on your iPhone, iPad, or iPod touch - Apple Support

Troubleshooting steps to help you with the battery on your iPhone.

Try Restarting your iOS device
- Press and hold on the Sleep/Wake button
- Drag the slider to power off your device completely.
- Once the device is off, press and hold on the Sleep/Wake button until you see the Apple logo.
Apple provides several tips to help you get the most out of your iPhone's battery which you can find here: http://www.apple.com/batteries/maximizing-performance/
If you'd still like, you can set up a Genius Bar appointment for them to determine the condition of your iPhone's battery.
- Setting up a Genius Bar appointment:
  - http://www.apple.com/retail/geniusbar/
- iPhone Battery and Repair Costs:
  - https://www.apple.com/support/iphone/repair/battery-power/
Enable Lower Power Mode
- Open Settings > Scroll down and choose Battery > Toggle Lower Power Mode on.

I hope I was able to help you. If you have any questions, please don't hesitate to ask I'd be more than happy to help! I own an iPhone too and I don't enjoy it as much when it's not working right either so I completely understand how you feel. The great thing is that the Apple Support Communities is here all the time with people who are all here to get help, or to help others. So stop by again if you need anymore help, all right? 🙂

-Best of Luck,

John

View in context

73 replies

Mar 15, 2016 10:36 AM in response to Ssimon311

Exactly same problem with my iPhone 6. Complete pain in the butt. Very annoyed as I am on holiday and really need to update apps for various reasons. It is a huge lesson to me to not be so dependent on Apple. Very, very unimpressed. This should not be happening and very little coming from Mother ship by way of help.

Mar 19, 2016 7:12 AM in response to not1lost

not1lost wrote:

Same here, 94 app updates and waiting......... Months..... Tried ALL the above plus much more, almost 20GB of storage... Hooked up to my Mac EVERYTHING but completely wiping it out! Nothing works! What has happened to Apple? Not what it used to be... Going to android

Hi not1lost,

I'm sorry that you've been having problems with your iPhone for months. Please try following all the steps I've suggested previously. When you wiped, or erased your iPhone did you try restoring it as new? Sometimes restoring it from a backup can cause you to still have the same problems. If you're still having problems please contact Apple Support here: http://www.apple.com/support/ or schedule an appointment at the Genius bar http://www.apple.com/retail/geniusbar/.

Regards,

John

Mar 21, 2016 2:45 AM in response to Coolbobcat2

Dear John

Thank you for your advice. I have tried almost all the steps you suggest. I have my phone backed up and tried to erase it so that I can set it up 'as a new phone' and then restore from a previous back up. It tells me to log out of 'find my iPhone' which I try to do, but it says to log in with my Apple id first which I attempt to do, but is says there is an 'unknown error' or 'need to update your apple id password'. If, however, I log in with my Apple id elsewhere, it works (using the same password). Consequently, I cannot erase my phone, and therefore cannot restore it from a previous back up. This is all in an effort to back up Apps on my phone. AGHHHHHHHHHHHHHHHH!

Everyone is telling me to go to Android. I am a surgeon and need to view radiology images using Osirix (only for Mac's). I would be long gone if I had an equivalent programme for a PC. Between my wife and kids, we have 1 iMac, 3 macbook pros, 2 iPads, and have had 7 iPhones. That's a lot of money to Apple for us to be abandoned so unceremoniously. Very, very frustrating and extremely annoying.

Peter

Mar 21, 2016 2:55 AM in response to Turbinator

Turbinator wrote:

Dear John

Thank you for your advice. I have tried almost all the steps you suggest. I have my phone backed up and tried to erase it so that I can set it up 'as a new phone' and then restore from a previous back up. It tells me to log out of 'find my iPhone' which I try to do, but it says to log in with my Apple id first which I attempt to do, but is says there is an 'unknown error' or 'need to update your apple id password'. If, however, I log in with my Apple id elsewhere, it works (using the same password). Consequently, I cannot erase my phone, and therefore cannot restore it from a previous back up. This is all in an effort to back up Apps on my phone. AGHHHHHHHHHHHHHHHH!

Everyone is telling me to go to Android. I am a surgeon and need to view radiology images using Osirix (only for Mac's). I would be long gone if I had an equivalent programme for a PC. Between my wife and kids, we have 1 iMac, 3 macbook pros, 2 iPads, and have had 7 iPhones. That's a lot of money to Apple for us to be abandoned so unceremoniously. Very, very frustrating and extremely annoying.

Peter

Hi Peter,

I can understand how important your iPhone can be in playing a fundamental role in your job. It sounds like you've tried doing everything I've suggested and you're still having problems. Because we've attempted to resolve the issue with several different troubleshooting options, and we're still having some problems I'd recommend you'd contact Apple Support. Have you considered, or attempted to contact Apple for support yet? If not, you can contact them here: http://www.apple.com/support/

Regards,

John

Mmol42

Level 1

9 points

Feb 25, 2016 5:03 AM in response to Coolbobcat2

Still not workin, i have an iPhone 6s, apps don,t update and download

Mar 11, 2016 4:57 PM in response to Ssimon311

i am having the same problem with my 6plus. Apps won't download, they just stay black and show "waiting" nor will any apps update. Did you find the answer to this problem? What did you do?

Mar 11, 2016 5:06 PM in response to joannfromliverpool

I'm having the same issue now for about two weeks. What's going on? I really don't want to erase everything just to find out there's nothing wrong on my end.

Dec 19, 2017 9:45 AM in response to Ssimon311

U have to make a new Apple ID acc

Mar 11, 2016 5:26 PM in response to liquidman21

yea,, same here. It has been about 2 weeks. I went to my carrier AT&T today and everyone in the store worked on it but no luck. They told me to go to the Apple Store. I didn't have time so I just sent the customer support and email. I'm waiting for a response. I'll let you know what I find out.

not1lost

Level 1

12 points

Mar 19, 2016 12:18 AM in response to Ssimon311

Same here, 94 app updates and waiting......... Months..... Tried ALL the above plus much more, almost 20GB of storage... Hooked up to my Mac EVERYTHING but completely wiping it out! Nothing works! What has happened to Apple? Not what it used to be... Going to android

Mar 21, 2016 6:49 PM in response to Turbinator

Turbinator wrote:

By the way, there is no Apple store in Ireland. It's a bit surprising, considering most of their processors are made in Ireland.

I'm sorry there aren't any Apple stores near you. Even if there isn't an Apple Store near you Apple Support is always available online here: https://www.apple.com/support/. Unfortunately, because it seems like you've tried everything we've suggested your last resort may be to rather just contact Apple. If you prefer to get support from us in the communities I'd be more than happy too but we just may end up going in loops with the same steps we've already tried.

John.

dianewms

Level 1

10 points

Sep 22, 2016 1:28 PM in response to Ssimon311

This is APPLE'S PROBLEM! Not us individual iPhone owners'. APPLE needs to fix this NOW!!! Find out what you did to break it then FIX IT! I'm not updating 10.x. I'm using the original 8.4.1 iOS that came with this 6 and I'm not updating anything until APPLE fixes its App Store problems. I was able to update a few apps last week--without doing a thing on my end--then it stopped updating again and is behaving as it has been for months. Everything else works fine, but not the App Store. I just tried updating Twitter. I click UPDATE, then I get the square inside the status circle, then I get UPDATE again. It's not my problem. It's APPLE'S PROBLEM!

Oct 21, 2016 8:57 AM in response to Ssimon311

I am having the same problem. Trying to download songs and apps from itunes from my ipad mini. Ever since I updated to ios 10 it has stopped working. I have been to the apple store twice already. Reset settings, restored to factory settings and nothing is working.

Sep 3, 2017 6:20 AM in response to Ssimon311

Yeah I know. I have 6 apps that need to be downloaded and when I go into the appstore, it says “cannot connect to the App Store”it’s been at least a week and a 1/2 and I tried restarting my iPhone. As well as looking online for support. I can do everything else such as SnapChat, safari, listening to music, etc..

MarkDC10

Level 1

8 points

Sep 26, 2017 10:51 PM in response to Ssimon311

I am also very unhappy with the changes in iTunes! The removal of the apps section is a huge mistake on Apples part. This makes using iTunes and the iPhone much less customer friendly and is a discouragement to even consider the iPhone. Please put the app management back in iTunes.

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Why is the app store not updating/downloading apps