Why is the app store not updating/downloading apps

Hey Ssimon311,

I completely understand how you feel about your iPhone not performing as you'd expect! Rest assured, I'd be more than happy to help you to hopefully resolve your issues you're experiencing with your iPhone. Let's follow these steps to see if they'll help with the issues you're experiencing. After each step, try seeing if they fix your problems.

Updating your iOS device to the latest version.

• Try updating your iOS device wirelessly, or with iTunes before continuing to trying the other troubleshooting steps listed below to help make sure we're able to troubleshoot your iOS device properly. If you need help updating your iOS device, please visit this Apple support article: Update the iOS software on your iPhone, iPad, or iPod touch - Apple Support

Troubleshooting steps to attempt to resolve issues updating and installing apps.

• Make sure you're running the latest iOS version.
  • To determine if you're running the latest iOS version please open Settings > Tap on General > Tap on "Software Update"
    • If you're iOS device is up to date, you'll get a message saying "Your software is up to date."
• Next, reset your network settings
  • Open Settings > Tap General > Tap Reset > Tap Reset Network Settings
    • If you're prompted to enter a passcode, enter it now then follow the onscreen instructions.
• Now, try signing out of iTunes & App Store
  • Please visit this support article from Apple for assistance signing out of iTunes & App Store: Sign in with a different Apple ID on your iPhone, iPad, or iPod touch - Apple Support
• Sign out of iCloud next
  • If you need help signing out of iCloud, you'll want to view the same article as the previous one for assistance on signing out of iCloud: Sign in with a different Apple ID on your iPhone, iPad, or iPod touch - Apple Support

Troubleshooting steps to help you with the battery on your iPhone.

• Try Restarting your iOS device
  • Press and hold on the Sleep/Wake button
  • Drag the slider to power off your device completely.
  • Once the device is off, press and hold on the Sleep/Wake button until you see the Apple logo.
• Apple provides several tips to help you get the most out of your iPhone's battery which you can find here: http://www.apple.com/batteries/maximizing-performance/
• If you'd still like, you can set up a Genius Bar appointment for them to determine the condition of your iPhone's battery.
  • Setting up a Genius Bar appointment:
    • http://www.apple.com/retail/geniusbar/
  • iPhone Battery and Repair Costs:
    • https://www.apple.com/support/iphone/repair/battery-power/
• Enable Lower Power Mode
  • Open Settings > Scroll down and choose Battery > Toggle Lower Power Mode on.

I hope I was able to help you. If you have any questions, please don't hesitate to ask I'd be more than happy to help! I own an iPhone too and I don't enjoy it as much when it's not working right either so I completely understand how you feel. The great thing is that the Apple Support Communities is here all the time with people who are all here to get help, or to help others. So stop by again if you need anymore help, all right? 🙂

-Best of Luck,

John

I've been having the same issue. I couldn't update any app AND couldn't update my iPhone either. None of the solutions mentioned worked for my phone. Incidentally, my turned off my wifi, and everything changed. I was able to update my iPhone and apps without any issue. I'm not too tech savvy, but it's possible that some firewall or other software on the router blocked the update although I had service for internet on the phone.

I hope this helps.

Dear John,

Thank you for the info! Resetting my network settings solved almost every problem at once!🙂

Turbinator wrote:

Exactly same problem with my iPhone 6. Complete pain in the butt. Very annoyed as I am on holiday and really need to update apps for various reasons. It is a huge lesson to me to not be so dependent on Apple. Very, very unimpressed. This should not be happening and very little coming from Mother ship by way of help.

Hi Turbinator,

I'm very sorry that you're having problems with your iPhone. I can understand how it's important to update apps. Have you tried following the steps I've previously suggested to Ssimon311? You'll want to make sure you're running the latest iOS version, and if you aren't then you'll want to update to the latest iOS version. Look at the steps under "Troubleshooting attempts to resolve issues updating and installing apps" for more steps on problems with updating apps.

If you're still having problems please refer to this support article from Apple on steps you need to do to erase your device and set it up as new, or how to restore it from a backup: How to erase your iOS device and then set it up as a new device or restore it from backups - Apple Support. I would recommend you restore your device as a new device because if you were to restore it from a backup, you might encounter the same problems again. But please remember to back up your device first.

Of course, if you're still having problems again you can contact Apple Support or schedule an appointment at the Genius Bar

To contact Apple Support:

http://www.apple.com/support/

To schedule an appointment at the Genius Bar

http://www.apple.com/retail/geniusbar/

I hope this helps,

John

AS you see, I was also having this issue and emailed the apple support. They emailed me a list of ways to repair it. I went thru the list but it was the same. It did not help. I went to the Apple Store this weekend and there was over 100 people waiting in the store. It looked like the airport when planes are delayed due to bad weather. People were sitting on chairs, on the floor everywhere and kids running wild!! I was told to wait in a line. There was only about 10 people ahead of me so I was thinking that wasn't too bad until I get to the front of the line and find out that is where I sign up to make a reservation to get helped. Then I find out that the wait is approx 2 and 1/2 hours. I was pretty annoyed and I think the lady Could somehow tell. I did not have 2 and 1/2 hours to waste. The lady then tells me that she can have an apple support person call me. So within 2 minutes apple support calls me. I was on the phone for approx 30 minutes. Turning on different setting, turning off settings, logging out, logging in to iTunes, iCloud and finally my phone started working normal. I have no idea what really fixed it because I'm pretty sure I tried everything before. however, my phone is fixed!!! Im thinking the apple support did something from her end to repair it but who knows.

Exactly same problem with my iPhone 6. Complete pain in the butt. Very annoyed as I am on holiday and really need to update apps for various reasons. It is a huge lesson to me to not be so dependent on Apple. Very, very unimpressed. This should not be happening and very little coming from Mother ship by way of help.

not1lost wrote:

Same here, 94 app updates and waiting......... Months..... Tried ALL the above plus much more, almost 20GB of storage... Hooked up to my Mac EVERYTHING but completely wiping it out! Nothing works! What has happened to Apple? Not what it used to be... Going to android

Hi not1lost,

I'm sorry that you've been having problems with your iPhone for months. Please try following all the steps I've suggested previously. When you wiped, or erased your iPhone did you try restoring it as new? Sometimes restoring it from a backup can cause you to still have the same problems. If you're still having problems please contact Apple Support here: http://www.apple.com/support/ or schedule an appointment at the Genius bar http://www.apple.com/retail/geniusbar/.

Regards,

John

Dear John

Thank you for your advice. I have tried almost all the steps you suggest. I have my phone backed up and tried to erase it so that I can set it up 'as a new phone' and then restore from a previous back up. It tells me to log out of 'find my iPhone' which I try to do, but it says to log in with my Apple id first which I attempt to do, but is says there is an 'unknown error' or 'need to update your apple id password'. If, however, I log in with my Apple id elsewhere, it works (using the same password). Consequently, I cannot erase my phone, and therefore cannot restore it from a previous back up. This is all in an effort to back up Apps on my phone. AGHHHHHHHHHHHHHHHH!

Everyone is telling me to go to Android. I am a surgeon and need to view radiology images using Osirix (only for Mac's). I would be long gone if I had an equivalent programme for a PC. Between my wife and kids, we have 1 iMac, 3 macbook pros, 2 iPads, and have had 7 iPhones. That's a lot of money to Apple for us to be abandoned so unceremoniously. Very, very frustrating and extremely annoying.

Peter

Turbinator wrote:

Dear John

Thank you for your advice. I have tried almost all the steps you suggest. I have my phone backed up and tried to erase it so that I can set it up 'as a new phone' and then restore from a previous back up. It tells me to log out of 'find my iPhone' which I try to do, but it says to log in with my Apple id first which I attempt to do, but is says there is an 'unknown error' or 'need to update your apple id password'. If, however, I log in with my Apple id elsewhere, it works (using the same password). Consequently, I cannot erase my phone, and therefore cannot restore it from a previous back up. This is all in an effort to back up Apps on my phone. AGHHHHHHHHHHHHHHHH!

Everyone is telling me to go to Android. I am a surgeon and need to view radiology images using Osirix (only for Mac's). I would be long gone if I had an equivalent programme for a PC. Between my wife and kids, we have 1 iMac, 3 macbook pros, 2 iPads, and have had 7 iPhones. That's a lot of money to Apple for us to be abandoned so unceremoniously. Very, very frustrating and extremely annoying.

Peter

Hi Peter,

I can understand how important your iPhone can be in playing a fundamental role in your job. It sounds like you've tried doing everything I've suggested and you're still having problems. Because we've attempted to resolve the issue with several different troubleshooting options, and we're still having some problems I'd recommend you'd contact Apple Support. Have you considered, or attempted to contact Apple for support yet? If not, you can contact them here: http://www.apple.com/support/

Regards,

John

Still not workin, i have an iPhone 6s, apps don,t update and download

i am having the same problem with my 6plus. Apps won't download, they just stay black and show "waiting" nor will any apps update. Did you find the answer to this problem? What did you do?

I'm having the same issue now for about two weeks. What's going on? I really don't want to erase everything just to find out there's nothing wrong on my end.

yea,, same here. It has been about 2 weeks. I went to my carrier AT&T today and everyone in the store worked on it but no luck. They told me to go to the Apple Store. I didn't have time so I just sent the customer support and email. I'm waiting for a response. I'll let you know what I find out.

Same here, 94 app updates and waiting......... Months..... Tried ALL the above plus much more, almost 20GB of storage... Hooked up to my Mac EVERYTHING but completely wiping it out! Nothing works! What has happened to Apple? Not what it used to be... Going to android