My iphone 6 bent in my back pocket and apple is saying its my problem after I sent it in.

Apple wants 300 dollars to fix it.


<Edited by Host>

iPhone 6, iOS 9.2.1, null

Posted on Feb 15, 2016 2:39 PM

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25 replies

Feb 15, 2016 3:14 PM in response to nicholasfromjasper

If the phone still functions correctly I would keep using it as normal. You can move everything over to a new housing, but it would be time consuming and as I am sure you can already guess it will void the warranty on your device that is already voided and Apple wont touch. If you are having issues due to the bend their out of warranty replacement may be the best option at this point. pressure or bending on the board of the phone can cause extreme damage that may be unfixable, or not cost effective to fix.

Feb 17, 2016 5:12 PM in response to Michael Black

Depending on when you purchased your phone…The new 6 and 6 plus have what they call the 7000 series aluminum…My son's phone is less than a year old and the new stronger aluminum didn't do one bit of good! His phone bent causing an internal crack on his screen…Apple told him that it was his fault.

Read the link below

http://appleinsider.com/articles/15/09/24/first-iphone-6s-bend-test-shows-off-ne arly-unbendable-7000-series-aluminum

Feb 18, 2016 5:53 AM in response to nicholasfromjasper

Bends on the iPhone 6 are really common, and so unfortunate. Youre right--it isn't his fault. You almost never see bends in an iPhone 5s or earlier, but with the iPhone 6 I see several per week.


If you're not happy with the response from Apple, Find an independent repair shop that has a professional flat panel press--a tool designed in the UK to correct this exact defect. This tool can be used to straighten your housing if you want to avoid the $299 out of warranty replacement option. It is a bit laborious since you have to pull the board from the housing in order to straighten the aluminum. If your screen is good,this is a very affordable repair. Make sure that your phone does not have any searching/no signal problems that are common after bend, and make sure the shop you choose has a great local reputation and a strong warranty.


disclaimer--going to independent repair may void your option to pursue the $300 replacemeant at Apple, although I've never seen this happen.


best of luck!

Jessa

Feb 18, 2016 5:07 AM in response to mendonipadrehab

mendonipadrehab wrote:


Bends on the iPhone 6 are really common, and so unfortunate. Youre right--it isn't his fault. You almost never see bends in an iPhone 5s or earlier, but with the iPhone 6 I see several per week.


That's your opinion, not fact. I've yet to see a bent iPhone of any model and I know many people with iPhone 6's and 6s's. My own 6 is my only telephone so goes everywhere with me and has never bent. It takes a considerable application of force to bend an iPhone, any iPhone. They are simply not that flimsy.

Feb 18, 2016 6:00 AM in response to roaminggnome

I wasn't doing anything weird with my phone. It was in my pocket while I was jumping on a trampoline. If you consider that abusive I don't know what to say. If I drove my car down a bumpy road and the frame bent I would blame the manufacturer. At what point of delicacy should a manufacturer take the blame. I think its interesting that the slogan for iphone 6S is "what's different? Everything" Everything needs to be different from the 6. I don't believe the 6 is a phone apple will look back on and be proud of.

Feb 18, 2016 6:13 AM in response to nicholasfromjasper

nicholasfromjasper wrote:


I wasn't doing anything weird with my phone. It was in my pocket while I was jumping on a trampoline. If you consider that abusive I don't know what to say.

If you don't consider that abusive, I'm not sure what to say.


I think the better analogy is if you took your low-slug sports car off-roading and damaged it, that would not be the manufacturer's fault.

Feb 18, 2016 6:29 AM in response to Michael Black

and this negates the fact that people are bringing in bent iPhone 6's to my shop how? Last week, a girl roller skating falls--bent 6. A guy bounced from Apple Store who couldn't help him shows up with a bend. That is in one week in a town with less than 5000 people. The number of times we've seen a bent 5s----zero. I take that back, Angies mom--5s vs riding lawnmower. So 1 out of thousands of repairs.


You give your advice as a layperson who does not fix dozens of phones per week, and I'll give mine.

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My iphone 6 bent in my back pocket and apple is saying its my problem after I sent it in.

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