iTunes movie rental not working

I have the same issue. I got already the bill for it but without a Film! 😟

This has been the case for me over the last several days. Same with purchasing TV shows.

I've been having this problem too on my 4th generation. If you have a 3rd generation just purchase it on that one and then watch it on the 4th. Hopefully this glitch is being worked on.

TThis has been happening to me since last week-end as well. Have unplugged/reset the Apple TV, and reset all networking devices along the chain.

have resorted to renting movies on iPad and air playing them, but that's kind-of a pain.

I have a similar problem where I click on a film, the icon expands slightly (as if it's recognizing that I selected it), but then nothing happens--I never get to the purchase or rental screen. My wishlist is also not loading. I can load movies from the "featured" section, but seemingly nowhere else.

Yep, it's been three days now and I'm having the same issue. I experienced it this past weekend and it continues today. I guess Apple doesn't want money from people trying to watch films that just won the Oscars...

What's the story here, Apple? One can rent on iTunes else and use AirPlay or Home Sharing, but that's an extra unnecessary step. Is there a timeline for a fix please?

This is a user forum, you aren't addressing Apple here.

This issue would be caused by a network issue, another device working doesn't rule that out

What hat is the current connection via speedtest

Make sure DNS is set to auto (settings - general - network)

If on wifi try Ethernet

Test on another network

True, but Apple most likely observes these forums, particularly those where numerous people are having the same issue, so no harm no foul.

Apple TV is connected via Ethernet -- getting 50 Mbps down. Everything else connectivity-wise works just fine. So, not a network issue. It's an app issue on Apple's side of things.

Nope, there are community hosts that monitor to make sure there are no violations to the TOS, but you will not see involvement here from Apple nor will they be reading this.

Again, other devices working does not rule out the network. It is working just fine for the majority of users. You will need to do some troubleshooting on your end to fix the issue.

When is the last time you tried to rent a film directly via AppleTV? If not within the past 3 days, then you are not providing any helpful information. I can access everything else on my AppleTV -- Netflix, HBO GO, Showtime, etc. Even the iTunes Movies app loads just fine. The issue I'm having (and plenty of others as can be seen above), is that after renting a movie, the app just hangs and the movie does not load. The issue is with Apple.

I rented a movie yesterday. Those other services adapt to the connection. iTunes, is at a fixed rate, higher quality and needs to load a portion before playbacl begins. There are a couple reports here and select groups of users for every generation of ATV, but the majority of users are not experiencing this. There is no widespread issue as would be the case if it was on their end. If you were to take the unit to another network or Apple for testing it would also work fine. Again, proper troubleshooting needs to occur.

VAzandrew, thanks for your feedback, but I don't think you understand the ussue we're having. I have three Apple TVs (two 3rd gen and a new 4th gen). I can rent movies through iTunes just fine on the 3rd gens, however the 4th gen just shows the spinning wheel after I've punched in my code to order the rental. It's not a network speed issue or any other peripheral problem. It lies in the new Apple TV.

I do understand the issue you are having. It may be working on another device, but that does not rule out a network issue and the majority of users are not experiencing the issue. This type of report has been posted from certain users on the 3rd gen, the 2nd gen and the 1st gen and I have worked with a number of those users to rectify the issue.

You will need to troubleshoot the network, or feel free to take it to another location/Apple for testing.

I could rent movies just fine on my AppleTV before this weekend. In just the past few days, rentals stopped working. No other variables have changed and there are no issues with my network (everything else works fine and I am getting 50 Mbps download speeds).

Network issues can come at any time and without any change on the users part, again other devices working does not rule out a network issue. There has to be actual troubleshooting that occurs.