Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

3 points

Suddenly our router keeps losing the internet. The Cox representative says that the IPV6 on the router is not compatible with the Cisco modem. I am to disable it? Does that make sense? Just started 3 days ago. Have to reboot AirPort Extreme

Suddenly on Tuesday, our wifi stopped working. Cox can see nothing on their end. So far we have had to reboot 5 times. I finally realized that it is not the modem (Cisco), but our AirPort Extreme. It is all that needs to be rebooted. I talked to a tech that I have come to know, and she said that this week this problem has started occurring with customers that have Airport Extremes. Something about the Airport being IPV6 and this is not compatible. The systems before were IVP until the numbers ran out (?) Anyway, she said Cox could not fix this, that I needed to talk to Apple to see if I could disable the IPV6, at least for now. I think I see how to do this, but does this make sense to anyone? We have a new modem, installed in January, Cisco DPQ3212, good speeds, no problem whatsoever until this week. It is also happening to 2 other friends here (Scottsdale, Cox) with Airport Extremes. Any suggestions?

MacBook Pro (13-inch Mid 2010), Mac OS X (10.7.4)

Posted on Mar 3, 2016 8:05 PM

26 replies

May 4, 2016 9:19 AM in response to Tesserax

Cisco DPC3010

May 4, 2016 9:28 AM in response to Tesserax

I have the Cisco DPC3010 modem connected to my AirPort Time Capsule ME177LL/A

Tesserax

Level 10

148,583 points

May 4, 2016 9:31 AM in response to LeonBGood

The other issue was with the Arris / Motorola SB61XX-series of modems. Since your Cisco is not one of them, then this wouldn't be the problem either.

At this point, I'm not sure what the issue is. I am assuming that you have an AirPort base station connected to that Cisco modem. What model is your base station and how long have you had it?

Tesserax

Level 10

148,583 points

May 4, 2016 9:35 AM in response to LeonBGood

Ok, since you have an 802.11ac Time Capsule, it may be possible that it is faulty.

If the product is less than 1 year old, Apple will replace the device for you.....or.....if you have AppleCare in effect on a qualified product, the AirPort Extreme will be covered for up to 3 years from its purchase date.

May 4, 2016 9:41 AM in response to Tesserax

It's 1 1/2 years old and unfortunately no Apple Care.

What do you think about trying a new AirPort Express for wifi and use the Time Capsule just for backing up files locally (not connected to the internet)?

Tesserax

Level 10

148,583 points

May 4, 2016 1:04 PM in response to LeonBGood

What do you think about trying a new AirPort Express for wifi and use the Time Capsule just for backing up files locally (not connected to the internet)?

That could work, but set up would be a significantly different solution than that for the OP. I would suggest that you start a new post so that you issue will get full attention for a potential solution.

Jun 6, 2016 1:58 PM in response to Tesserax

Any updates on this the last month? Still seems like the finger pointing is going on.

Tesserax

Level 10

148,583 points

Jun 6, 2016 2:00 PM in response to davefrommiramar beach

Not that I'm aware of. Sorry!

Jul 4, 2016 8:23 AM in response to azgolfinggal

Changing the router/AirPort IPV6 setting to 'link-local only' works for the most part, but still once a week the problem persists. I wish there was a little more progress by Cox in this regard, but they have no urgency as they are the only game in town. I wish there was a PERMANENT fix

lukdavid

Level 1

4 points

Jul 15, 2016 12:04 AM in response to azgolfinggal

Cox has made a number of recent changes to their service, and are in the process of trying to incorporate technology into their signals IPv6. Pass4sure 350-080 Exam They have not fully implemented the changes to be made, and not commit to a date when things will be installed completely.

Sep 6, 2016 4:47 AM in response to Bob Timmons

Orientation Apple and capture some of the information they need to work with IPv6 devices, Cox, but as Cox process has not been completed, 200-125 Exam Question it is likely to have better results by not trying to use the IPv6 version with the Airport device address all until you receive the word of Cox organized by ready.

Suddenly our router keeps losing the internet. The Cox representative says that the IPV6 on the router is not compatible with the Cisco modem. I am to disable it? Does that make sense? Just started 3 days ago. Have to reboot AirPort Extreme