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Ive been using the same set up for months now with no problems and now all of sudden nothing. The keyboard is plugged into the USB port, i have tried both ports, I've tried turing restarting the computer and Logic itself and nothing seems to be working. Please respond soon this is beginning to frustrate me
Have you tried a different USB cable? The icon for your Q49 is greyed out, this means the OS does "remember" it being connected once, but it is no longer, like the CME in my screenshot. So check the cable first.
(aside: I also find it odd that your IAC driver is greyed out, I though this was on by default - but I'm not sure.)
Up where is says default - click on that drop down and select new configuration. It will then re-find all instruments connected.
Then does it appear in dark blue?
I Clicked new configuration and named it alesis and this is what i did
OK good.. So now it is clear your mac doesn't see it. Did you change the usb cable as reccommeded above.. Also if you are using a non powered hub, don't - connect it directly to the Mac. The 49 draws power from the port as I recall.
ALso so do you have another Mac you can try it on?
I didn't catch if you asked him to try another USB port.
No I didn't specifically - I just wanted to know if he was connecting directly to a USB port on his Mac or hub ( if a hub he should remove and connect the keyboard directly to make sure the keyboard is getting adequate power). Good idea to do a well. D-Macc pls try a new USB port as part of the process as recommended by Pancenter.
I tried the Q49 with OS X 10.11.3 - I plugged it directly into a USB port of the MAC and did not use external power.
Everything worked as it should. See below.
Change the USB cable and as an option you could try to externally power the Q49 - other than that I am out of ideas.
Yes i just tried it on a different Mac and it didn't work, I checked the Audio Midi setup and everything and it was greyed out just like it was on my Mac. The thing is though, on the keyboard their are three buttons used to go up and down octaves. When the keyboard is plugged in and i press those buttons they will light up indicating its connected and getting power. When i unplug the the cord from the Usb port (Which i did try both) it doesn't light up anymore when you press those buttons.
If you have changed your USB cable and it still doesn't work on multiple macs - then I would infer there is an issue with the Q49 hardware... maybe time to get a replacement.....
How long do they last? I got it less than a year ago and never dropped it or anything
D-Maccc wrote:
How long do they last? I got it less than a year ago and never dropped it or anything
Ok, I have a theory.
Some devices both Firewire and USB should not be plugged in during an Operating System upgrade. MOTU 828MkII are notorious for becoming unusable if left plugged in. The new OS will initialize both Firewire and USB as Apple always upgrades the drivers.. When the ports initialize I think they send out a bit of garbage data that messes up some units.
Try this...
Alesis Q49
Factory Reset:
Press the [MIDI/SELECT] button (the button should light up)
Then press the [RESET] key
Finally, to execute the function, press the [ENTER] button.
After performing the reset, unplug, reboot the Mac, let it settle then plug it back in.
1. When i press Midi/Selesct it turns red
2. Reboot, Restart, or Shut down? Im not really sure how to reboot if its different from the other options i said
Just follow the instructions It says it's sup[posed to light up!
All of them there's Three steps
Press the [MIDI/SELECT] button (the button should light up)
Then press the [RESET] key
Finally, to execute the function, press the [ENTER] button.
Can't be any clearer than that.
Unplug the keyboard... reboot (Restart) THE COMPUTER!
Chill, just making sure
A few things, I did exactly what you said and although it was a good idea and i thought it'd might work, it didn't. The thing is, i don't get how i can do that and it still not work. If that button lights up, The keyboard is using power which means the cable is fine. If the reset went through, which it did because the light then turned off after i pressed those commands, the keys work too. So i don't get it.
Logic Pro X won't read or recognize my midi keyboard. How can i fix this?
