Instagram does not accept my correct password

Question

Level 2

198 points

Instagram does not accept my correct password

I have over 13 000 followers on Instagram and can no longer log into my account.

I had to delete the app because it was getting slow and I wanted to do a fresh install.

After that, I could no longer log in. I have the correct password (which I never changed) but Instagram insists it is not the correct password.

I have logged in 20 times a day for months, and now I can no longer log in.

How can I get my Instagram account back?

Is there a trace of the Instagram password on my phone?

I have no idea why this is happening.

MacBook Pro with Retina display, OS X Mavericks (10.9.4), 512 Gb SSD, 16 Gb RAM,

Posted on Mar 6, 2016 1:02 AM

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Answer 1

Top-ranking reply

Ocean 17 Author

Level 2

198 points

Mar 6, 2016 1:51 AM in response to Rudegar

Yes, I can log in using the browser on my iPhone.

I don't have to even put in my password or username. Seems to be stored somewhere on the phone.

Only the app itself stays inaccessible. I have deleted and redownloaded it several times - still, it does not recognize the correct password.

This has happened once before - I got logged out, and could not log in until it solved itself and I could.

But this time I didn't get logged out. I deleted and reinstalled the app - and then could not log in again.

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Answer 2

Rudegar

Level 10

174,480 points

Mar 6, 2016 1:44 AM in response to Ocean 17

if you attempt to login to instagram using the ios safari browser does it work then ?

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Answer 3

Ocean 17 Author

Level 2

198 points

Mar 7, 2016 3:51 PM in response to KiltedTim

I see you have no solutions to offer, and I don't have the time or interest to quarrel.

Believe whatever you want, I don't care.

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Answer 4

KiltedTim

Level 10

205,432 points

Mar 7, 2016 3:35 PM in response to Ocean 17

The problem with the 'social media' phenomenon is not that the companies have poor customer support. Most of them have wonderful customer support. The problem is that you are not their customer. You are their product.

This goes for Instagram, Facebook, pinterest, and all the other 'social media' services out there.

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Answer 5

Ocean 17 Author

Level 2

198 points

Mar 7, 2016 1:41 PM in response to KiltedTim

You cannot talk to Instagram.

They don't have a customer service department.

I was posting here to see if anybody had experienced anything like it.

I have had this happen to me once, and then the password started working again.

I could of course do a password reset, but if the original password doesn't work, something must be wrong and I'd like to know what.

The problem with these social media apps are the millions of users. For most it works, if you you have a problem, you're stuck with it, as there is no support.

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Answer 6

Ocean 17 Author

Level 2

198 points

Mar 7, 2016 3:38 PM in response to KiltedTim

Of course I'm their customer. They want me pay for ads. Facebook is pushing me, Instagram is pushing me as well to do ads.

I'm even more than just a customer, I'm tomorrow's customer. Especially Instagram is a key instrument for an image professional.

But, of course, only if they can battle the login bug.

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Answer 7

Ocean 17 Author

Level 2

198 points

Mar 7, 2016 12:08 PM in response to Ocean 17

Nobody?

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Answer 8

Oct 2, 2017 12:28 AM in response to Ocean 17

I want this topic to help restore my instagram because it does not send me the email i instgram help me how to open instagram

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Answer 9

Ocean 17 Author

Level 2

198 points

Mar 6, 2016 8:34 AM in response to Rudegar

Nobody?

I also tried to find my Instagram password on my computer and on Firefox - just to make sure.

It's neither in the Firefox password manager nor on keychain access.

Also: as I could log in through the browser on my iPhone, I'd like to know which password my iPhone used as I didn't have to type it in.

WHERE ARE THE PASSWORDS STORED ON THE IPHONE?

I still cannot log into Instagram. Correct password rejected.

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Answer 10

KiltedTim

Level 10

205,432 points

Mar 7, 2016 1:38 PM in response to Ocean 17

Bummer.

There's really nothing more anyone here can do or say about it. Instagram is not an Apple product or service. If there's a problem accessing your account, you need to talk to Instagram about it.

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Answer 11

KiltedTim

Level 10

205,432 points

Mar 7, 2016 3:42 PM in response to Ocean 17

Then go complain to them. Why would you want to do business with a company with such poor customer service? Are you actually paying them for a service right now? If not, then you are not their customer.

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Answer 12

KiltedTim

Level 10

205,432 points

Mar 7, 2016 4:17 PM in response to Ocean 17

Ocean 17 wrote:

I see you have no solutions to offer, and I don't have the time or interest to quarrel.

Believe whatever you want, I don't care.

This is an Apple support forum. NOT an Instagram support forum. No one here can fix your problem.

You don't have to believe that if you don't want to, but refusing to believe the truth will not alter reality in any way.

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Answer 13

Apr 15, 2017 7:07 AM in response to Ocean 17

Hey Ocean - picking up on this...did you manage to resolve it? I don't want to change passwords etc now since my accounts are perfectly alive on the web...going out of my mind trying to solve this!

Thx.

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