You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I went to update the software on my daughters iPod touch. Midway through iTunes came back and said there was an error with the download. Now, the iPod will not boot up completely and has a black screen showing a usb cable and iTunes logo. I tried doing the home/on/off button combo, but it circles back to this screen. It does not give me an opportunity to restore/update. Is there anything else I can do?
iPod touch
Try the remaining actions of:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
Also as necessary:
If you don‘t see your connected device in iTunes for Mac
Or
First:
iTunes: Fix iPhone or iPod Not Detected in Windows 10
next try
iPhone, iPad, or iPod not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Remove and reinstall iTunes and related software components for Windows 7 and later
- New cable and different USB port
Also see:
iPod not recognised by windows iTunes - ASC
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem
Try the remaining actions of:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
Also as necessary:
If you don‘t see your connected device in iTunes for Mac
Or
First:
iTunes: Fix iPhone or iPod Not Detected in Windows 10
next try
iPhone, iPad, or iPod not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Remove and reinstall iTunes and related software components for Windows 7 and later
- New cable and different USB port
Also see:
iPod not recognised by windows iTunes - ASC
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem
The screen is telling your to connect the iPod to your computer and restore via iTunes
Thank you and sorry, this did not resolve my issue. After connecting the iPod back to the computer, iTunes is not acknowledging the iPod now. I'm still at square 1. Do you have any additional advice? I reconnected a few times, restarted iTunes, but no luck connecting to the iPod. Thank you!
Thank you for all the advice. I tried most of them with no luck. After spending an hour last night chatting with some very helpful team members from Apple and not having any success, I finally visited the Genius Bar and they were able to load the new IOS on my daughters iPod after a trying for a bit. We are back in business.
Thanks again, I appreciate all the guidance.
Thank you, I ended up taking it in to the Apple store and they were able to get the ipod loaded with the new IOS and operational. I must say, I was very impressed with both the Apple chat support and in store Genius Bar support. Very customer focused.
Thanks for your help!
Thank you, I have done a few of your recommendations already and will try the battery drain now to see what happens. I appreciate your guidance.
Take your iPod touch in to an apple store and see if they can fix it for you. Otherwise, contact apple support.
My iPod touch only shows a usb cable/iTunes logo on the screen
