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Apps won't install or update on wifi

Hi everyone,


I'm having an issue at the moment where apps just will not update or install when connected to a WiFi network but are fine on mobile data.

I open the App Store and go to update one of the apps based on the notifications but all I get is the spinner. Same with installing new apps. I get the circle with the stop button but no progress whatsoever.


However if I switch to mobile data then the downloads start immediately. It's as if the WiFi connection can't connect to Apple servers. Along the same vein, I cannot check for iOS updates. I simply get the error message


Unable to check for update. An error occurred while checking for a software update.


This has happened across multiple WiFi networks, in different locations, and I've asked a number of people who all have the same issue.


I've tried resetting network settings, modifying DNS and using static IPs but to no avail.


I'm on a UK iPhone 6s, iOS 9.2.1.

Device bought directly through Apple.


Any help would be appreciated.

iPhone 6s, iOS 9.2.1

Posted on Mar 14, 2016 10:24 AM

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Posted on Jul 16, 2016 3:31 PM

I had the same issue when I'm using Wi-Fi. No problem with cellular data. I got it resolved by changing the DNS to 8.8.8.8 which is a Google DNS. Just go to Settings>Wifi>NameOfWifi>DNS.


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Apps won't install or update on wifi

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