Safari and all browsers not opening Java Script Links - Seems like App Issue

Question

Level 1

19 points

Safari and all browsers not opening Java Script Links - Seems like App Issue

I have 3 ipads and 1 iphone... A few days ago all but 1 of the ipads and my iphone started showing the same issues...

In safari or even with chrome on each affected device, Java script links no longer open. It freezes and becomes unresponsive then crashes.

This is the case from google search bar clicking on a link (and it is OK if I load in desktop request mode) and even from emails with links to a website.

Since 3 devices have the issue and 1 doesn't I am assuming it has to do with a bad app or app update (although never had anything like this happen before from an app.) The 9.2.1 software on the devices has been fine up until a few days ago when this happened

However with many apps on the devices I don't know which app or update is causing the issue. I tried to narrow it down without any luck.

I of course tries clearing the saved data soft rebooting and all that but the issue doe snot go away. Even with all apps swiped close it STILL happens. So maybe it is an app that loads something at startup.

Since I am not seeing any other instances of anything like this that also make sme assume it is an app. Does anyone have any suggestions... At the app store does anyone know if there are diagnostic tools to find an app that may be causing an issue?

Thank you!

Mike

iPad Air 2 WiFi, Cellular, iOS 8.1

Posted on Mar 15, 2016 11:49 PM

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Answer 1

brenden dv

Community Specialist

Mar 18, 2016 2:25 PM in response to MikeAbramsNY

Hi Mike,

Thanks again for using the Apple Support Community. Given the nature of the issues you are describing and your current configuration, you may be better served by reaching out to one of Apple's other available resources for more direct assistance - https://getsupport.apple.com/GetproductgroupList.action

Regards

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Answer 2

brenden dv

Community Specialist

Mar 17, 2016 8:57 AM in response to MikeAbramsNY

Hi MikeAbramsNY,

Thanks for using the Apple Support Communities! I'm sorry to hear that you are having this Javascript issue with your devices. If you have a current backup of your data, you may want to try restoring one of the affected devices back to factory settings and testing in that default condition to see if the issue persists. If so, you may find the following article helpful:

Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings - Apple Support

Regards

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Answer 3

MikeAbramsNY Author

Level 1

19 points

Mar 17, 2016 9:05 AM in response to brenden dv

this is happening now on 4 devices and randomly fixes itself. Then again no links to JavaScript including any link in email work again.

I have too much data and apps to restore devices especially when there is no solution to the issue. I can't figure out why this happens and when. I don't have to,e to deal with device restores.

I have also seen nobody else having any issue like this.

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Answer 4

Mar 17, 2016 10:07 AM in response to MikeAbramsNY

It seems the support don't have a clue about the real problem. ....

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Answer 5

MikeAbramsNY Author

Level 1

19 points

Mar 17, 2016 10:28 AM in response to MikeAbramsNY

Thosmos very frustrating.

Basically. ANY link will not open safar that has java. So nothing from email too it just freezes then crashes. On 3 devices!

Thos also happens with chrome... So it's not a safari issue its something with iOS m

i can't narrow down what causes it as it fixed itself twice and then the links stopped again. ipads iPhone.

Anyone one who has any ideas please let me know. Right now I, hoping next weeks 9.3 update may fox it.

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Answer 6

MichelPM

Level 10

81,284 points

Mar 18, 2016 2:37 PM in response to MikeAbramsNY

If these devices are on iOS 9.2.1,

In Settings app, under the Safari settings panel, tap the panel and in the right hand window, turn off/disable Safari Suggestions.

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Answer 7

MikeAbramsNY Author

Level 1

19 points

Mar 18, 2016 6:44 PM in response to MichelPM

I Have tried every setting. Off on iCloud not iCloud. I have done all that soft renoot hard renoot. Nothing works.

SInce nce this is happening on 4 of my devices and nobody else is reporting issues I would think that:

- Itnis because I have a lot of apps. Although this never was an issue in the past and still have a lot of memory. And why would apps affect loading java web pages and links

- Somehow an App is causing this behavior. Apps shouldn't affect global things like that but may

be that's the case since nobody else seems to be having this issue yet I have it in 4 devices!

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Answer 8

MichelPM

Level 10

81,284 points

Mar 18, 2016 7:20 PM in response to MikeAbramsNY

The first release of iOS 9.2.1 had a glitch with web browsers, especially, Safari and turning off Safari Suggestions kept Safari from crashing.

Just how many apps do you have on each of your iDevices?

My iPad Pro has the most apps at around 250, or so, apps.

My iPad 2 has under 200 and my iPod Touch 6th gen has around 150 apps installed.

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Answer 9

MikeAbramsNY Author

Level 1

19 points

Mar 18, 2016 11:43 PM in response to MichelPM

I have hundreds of apps.

Also ANY link even from mail will not open safari browser at all.

IIt's like anything with Javascript stopped working.

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Answer 10

MichelPM

Level 10

81,284 points

Mar 18, 2016 11:53 PM in response to MikeAbramsNY

So very strange, indeed!

Have you tried resetting ALL settings in the Settings App, under the general panel and down at the very bottom of the right hand column under Reset?

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Answer 11

Rudegar

Level 10

173,952 points

Mar 19, 2016 1:20 AM in response to MikeAbramsNY

all these posts and not a url to a site which does not work so everybody else can attempt to open the site ??

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Answer 12

MikeAbramsNY Author

Level 1

19 points

Mar 19, 2016 8:35 AM in response to MikeAbramsNY

Its not a site. It's any site from any link in email safari chrome anywhere.

On 4 devices.

I Haven't reset all settings yet as i want to avoid having to reset everything up again.

I Am waiting until 9.3 comes out Monday and seeing is maybe installing that will fix the issue. If not I'll try to reset all settings.

Whara odd is nobody has this issue at all as far as I can see. I've tried everything. it's not just safari. No inks to anything with JavaScript open. Which includes ANY link in an email.

MIke

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Answer 13

Rudegar

Level 10

173,952 points

Mar 19, 2016 10:22 AM in response to MikeAbramsNY

say I'm sitting with my iPad willing to test if it works fine for me then getting an url from you to test would save me a world of trouble rather then looking for some random site which use java scripts..

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Answer 14

MikeAbramsNY Author

Level 1

19 points

Mar 19, 2016 11:25 AM in response to Rudegar

It is not to any random site.. it is to all sites INCLUDING just the main google search page when you type something in the URL bar.

It is EVERY link in ANY email text ot graphics.

Basically anything that calls to any web browser... Requesting a deskop version of the google search does let me click links but ONLY it appears to ones not using Javascript.. Some will work and others won't

You can test it by just tapping a link in your email. Mine does nothing but freezes the email program sits there little then crashes and closes email. The same with Safari or Chrome.

Mike

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Answer 15

MikeAbramsNY Author

Level 1

19 points

Mar 20, 2016 9:19 PM in response to MikeAbramsNY

THis is so frustrating. Nobody else is having this issue. but I have it in 4 devices.

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