You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MikeAbramsNY Author

Level 1

19 points

Safari and all browsers not opening Java Script Links - Seems like App Issue

I have 3 ipads and 1 iphone... A few days ago all but 1 of the ipads and my iphone started showing the same issues...

In safari or even with chrome on each affected device, Java script links no longer open. It freezes and becomes unresponsive then crashes.

This is the case from google search bar clicking on a link (and it is OK if I load in desktop request mode) and even from emails with links to a website.

Since 3 devices have the issue and 1 doesn't I am assuming it has to do with a bad app or app update (although never had anything like this happen before from an app.) The 9.2.1 software on the devices has been fine up until a few days ago when this happened

However with many apps on the devices I don't know which app or update is causing the issue. I tried to narrow it down without any luck.

I of course tries clearing the saved data soft rebooting and all that but the issue doe snot go away. Even with all apps swiped close it STILL happens. So maybe it is an app that loads something at startup.

Since I am not seeing any other instances of anything like this that also make sme assume it is an app. Does anyone have any suggestions... At the app store does anyone know if there are diagnostic tools to find an app that may be causing an issue?

Thank you!

Mike

iPad Air 2 WiFi, Cellular, iOS 8.1

Posted on Mar 15, 2016 11:49 PM

47 replies

Mar 30, 2016 12:30 PM in response to MikeAbramsNY

HI Mike, I'm not very technical and I have about a dozen apps, but I'm experiencing the same problem with an iPad Air and iPhone. It began over the last few days when I was visiting Amsterdam, not that I am associating the location with the problem, but I was using google maps, and visitacity apps a lot.

AppleJoe

Community Manager

Mar 31, 2016 12:38 PM in response to MikeAbramsNY

Hello MikeAbramsNY,

Thanks for using the Apple Support Communities!

From your question, I understand that hyperlinks are not behaving as expected after updating to iOS 9.3. We know how frustrating situations like this can be and we want to make sure your devices are working as expected.

iOS 9.3.1 was recently released. Performing this update should resolve this situation.

If hyperlinks don't open in Safari, Mail, or Messages after updating to iOS 9.3 - Apple Support

Cheers!

Safari and all browsers not opening Java Script Links - Seems like App Issue