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Safari and all browsers not opening Java Script Links - Seems like App Issue

I have 3 ipads and 1 iphone... A few days ago all but 1 of the ipads and my iphone started showing the same issues...


In safari or even with chrome on each affected device, Java script links no longer open. It freezes and becomes unresponsive then crashes.

This is the case from google search bar clicking on a link (and it is OK if I load in desktop request mode) and even from emails with links to a website.

Since 3 devices have the issue and 1 doesn't I am assuming it has to do with a bad app or app update (although never had anything like this happen before from an app.) The 9.2.1 software on the devices has been fine up until a few days ago when this happened

However with many apps on the devices I don't know which app or update is causing the issue. I tried to narrow it down without any luck.

I of course tries clearing the saved data soft rebooting and all that but the issue doe snot go away. Even with all apps swiped close it STILL happens. So maybe it is an app that loads something at startup.

Since I am not seeing any other instances of anything like this that also make sme assume it is an app. Does anyone have any suggestions... At the app store does anyone know if there are diagnostic tools to find an app that may be causing an issue?

Thank you!

Mike

iPad Air 2 WiFi, Cellular, iOS 8.1

Posted on Mar 15, 2016 11:49 PM

Reply
47 replies

Mar 21, 2016 4:35 PM in response to MikeAbramsNY

iCloud does not store the apps, unfortunately, only the data associated with those apps.

So, yes. I agree.

This will tale you some time.

You never pointed out whether or not you own/use a computer or whether you've used iTunes or not.

If you own/have a computer with iTunes on it, iTunes will backup/store all of apps and data for that iDevice, making the erase/restore process, realatively, a painless procedure to accomplish.

With iTunes on a computer, fully erasing and restoring an iDevice only takes a couple of hours,,at the most.

At any rate, you have, at least some backup in place as you needed to do a complete restore.

There is no othe way to solve your issues.

As far as my attitude is concerned, it was you who was vehemently opposed to doing what needed to be done amd what prompted my terse reply to you.

If this works, end the end, you'll have working iDevices, again.


Good Luck & Good Health to you.

Mar 22, 2016 1:31 AM in response to MikeAbramsNY

Hello,

I had exactly the same issue on my Ipad Air 2. I restored it to faculty settings and it worked for about 3 weeks, then the issue showed up again. If you figured out a solution, please let me know.


Turning off java in the settings seems to solve the problem but you can`t enjoy the full experience. I`m updating to 9.3 right now, maybe that helps....

Mar 22, 2016 9:00 PM in response to MikeAbramsNY

I am glad to see others having this same issue.. I thought I was in a weird world by myself.


Today on my iPHONE the links started working BUT it takes a good 10 seconds or more until they open!!


iPads still have the issue....


Since others are having this issue.. Lets see if there is something in common:


1) How many apps do you have? I have a lot... but that shouldn;t afffect this.


2) WHAT apps do you have if you DO NOT have a lot.. I bet if we compared app lists we will find the issue... I have a feeling there is an app that is affecting iOS although that shouldn't happen... I have 4 DEVICES with this issue all have the same apps.


Maybe an app update or app causes this.


Are there any out of the ordinary apps anyone has that are not common.. Just a thought


This is totally frustrating.

Mar 23, 2016 12:59 AM in response to MikeAbramsNY

I restored my iPad 3 weeks ago because of this issue. It worked till this week. When I turn off java in the Safari settings the most links are working. But this is not a good solution.

Yesterday i updated on 9.3. and nothing happened.


I have wondering what apps are new on my ipad since my restore 3 weeks ago. Cause this issue came back after 3 weeks. So there are only 3. Steam power 1830, opera coast and Booking.com. I deleted Steampower first. After a reboot my iPad is working so far.


hope this was it....

Mar 24, 2016 5:07 PM in response to ciceol

Updated to 9.3 on my iPhone and having the same problem. Cannot click hyperlinks from mail, twitter or from within a browser search in safari. Freezes my apps when I do so. Tried wiping the phone and restoring from a backup and I still have the same problem.


Way too many setting to be expected to start completely over without the benefit of using my pc or icloud backups (kind of defeats the purpose of having backups).

Mar 24, 2016 7:14 PM in response to MikeAbramsNY

I have the same problem with mail, Safari, and messages. Links work with the gmail app. Links work in Chrome but only with a long click to get the option to open in a new tab. It appears this has happened before with 9.2.1 but I could not find an answer that fixed the problem. I do not think it started until 24 hours after the update. iPhone 6s+ 128gb 9.3.

Mar 25, 2016 6:19 AM in response to Frons

I was told by Apple support team to:

- launch an iCloud backup

- restore iPad as new device and check whether the issue is here or not

- if not, restore through iCloud backup (not iTunes) and check


This method would bypass a potential problem within the iTunes backup (corruption, or other)


Did anyone try this already ?

Mar 25, 2016 6:42 AM in response to qmp

Except that when you restore from iCloud and as a new device, aren't you downloading a clean iOS with non-corrupted system files, on which you will download the data that are in the cloud. When you are restoring from iTunes, ayou are restoring the whole, i.e. including corrupted system files if any.

That's what I was told anyway.


Did someone try? I understand plenty of people are against, but in this case let's be pragmatic, did someone experience this already ?

Mar 26, 2016 8:42 AM in response to MikeAbramsNY

Just got a reply from an Apple engineer. They are working on resolving the issue in a next iOS update.

In the meantime there is a way to solve the issue.


Go into

Settings > Safari > Advanced

and turn off JavaScript


Go back to Safari and force close it (double click home button, swipe up Safari)


Now open Safari again and . . . url hyperlinks work again.


Obviously, this solution comes at the small inconvenience that websites using JavaScript will not be rendering in an optimal manner.

That is for the next iOS update.

Mar 26, 2016 12:17 PM in response to Raq1123

Also contacted Apple Support and wasn't even told about the Java option, they just told me that it was a known issue with no current resolution that engineers are working on and would be addressed in a future update. I mentioned I rely on my iPhone to conduct business and have already lost countless hours trouble shooting as well as lost data when I rolled back to a previous backup. I got a 'we understand your concern' and that was it.


I may go pickup a Galaxy S7 this afternoon. Haven't been able to use mail correctly for 4 days now and there doesn't seem to be any real concern from Apple.

Safari and all browsers not opening Java Script Links - Seems like App Issue

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