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After updating iOS 9.3 my Apple ID has changed on IPhone ***?

After updating iOS 9.3 my Apple ID has changed on IPhone ***? I can't work on it!!!!!!

iPhone 5c, iOS 9.3

Posted on Mar 21, 2016 4:26 PM

Reply
68 replies

Mar 21, 2016 4:45 PM in response to Dimziq

Here is what probably happened:

  • You are not the first owner of the phone
  • A previous owner enabled Find my iPhone
  • The phone eventually got to you; perhaps you bought it used
  • You did not reset the phone, but used it as already set up, adding your own email account
  • When you updated it iOS contacted Apple's activation servers, and found that it was Activation Locked to the hotmail email account


If this is the correct scenario your only option is to contact the owner of the hotmail account, and ask them to free Activation Lock.


The only other possibility is that someone hacked your iCloud Apple ID and changed the email address.

Mar 21, 2016 5:19 PM in response to Dimziq

I don't need a screen shot; I believe you. If you see the phone in the Find my iPhone screen on the icloud web site then the Apple ID it is asking for on the phone is not your iCloud ID. You may have an app that was purchased or downloaded with the hotmail ID, and it needs it to update the app.


Try playing a sound on the phone from the Find my iPhone screen as confirmation. If that works the phone is locked to your Apple ID. Can you get past the setup screen on the phone?

After updating iOS 9.3 my Apple ID has changed on IPhone ***?

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