You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iMessage/Face Time on OSX 10.11.4

I did a fresh install of OS X 10.11.4 on my MacBook Pro. Now I cannot log into iMessage or Face Time. I contacted Apple and was told there is an issue with OS X 10.11.14. Did anyone else experience this?

Posted on Mar 22, 2016 11:13 AM

Reply
30 replies

Mar 23, 2016 11:46 AM in response to ivanpasic

Same problem here. Tried fresh install of both 10.11.3 and 10.11.4. Upon first boot, logging in with Apple ID only causes my Mac to hang. Restarting and skipping the Apple ID lets me on the computer. Within system preferences I am able to log in to my iCloud account but the following still do not work or allow me to log in, iMessage, FaceTime and the app store.


Logging in to these apps causes them to hang and nothing happens. Curiously though, purposely entering the password incorrectly generates the "invalid password" message so its not a connectivity issue but when entering correct password it just sits there.


Was told by Apple Care senior advisor that she is checking with engineers on a status update and would get back to me. IF and that's a big IF, she ever does provide a status, I will be sure to chime in here 🙂

May 28, 2016 1:07 PM in response to jwsw

PRAM reset. But first... sign out of iCloud... then De-Authorize computer... then do a PRAM reset (Here's how...) shut down... as in... SHUT-DOWN... then power on button... followed IMMEDIATELY... by simultaneously holding down "Option", "Command","p-key", and "r-key"... PRACTICE HOW YOU WILL PLACE AND HOLD YOUR FINGERS FIRST... before starting cycle... easy... but will save a redo... to practice position before starting... To be absolutely sure it's a reset... hold it until the 5th start-up Chime and release then and let it reboot normally... THEN sign into iTunes and Re-Authorize computer... Then sign into iMessages in system preferences... Then sign into to iMessage... forget about clean installs and all that unless you want one for other reasons. This should work for those who had this iM issue when you upgraded to 10.11.4 It will likely continue in 10.11.5 without a pram reset

May 28, 2016 2:03 PM in response to jwanderson

Humm,


PRAM reset (CMD+ALT+P+R) is for PowerMac computers using chips before Intels were used.

It is the same keys but referred to as NVRAM reset now

How to Reset NVRAM on your Mac - Apple Support


These Apple Documents are always being updated and I am sure that in the PowerMac days it was Three Bongs that were needed and not the two they state now.

I am still note sure that waiting for 5 is going to gain anything.


As iMessages and FaceTime are on their own Servers I don't see the benefit of signing out of iTunes to the point of De-authorising the computer

iTunes is on a completely different server. (you can be blocked at iMessages and not iTunes)


I like to know how you did this bit:-

Then sign into iMessages in system preferences...


In System Preferences you have Internet Accounts and iCloud panes.

In the iCloud one there is nothing about iMessages (or Messages), FaceTime, iTunes, App Store, iBooks, Developer (if you have an account).

I.e. you cannot login to iMessages for the iCloud pane (nor any of the other I listed)

User uploaded file


In Internet Accounts you might have an Apple ID listed as A Valid AIM Screen Name Login

User uploaded file

This still will not login iMessages.



User uploaded file

10:03 pm Saturday; May 28, 2016


 iMac 2.5Ghz i5 2011 (El Capitan)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 iPhone and an iPad (2)

May 29, 2016 1:22 PM in response to jwanderson

Hi,


No.


However I read the whole of the iChat Forum filtered as Content so I can see which I have read and those I have not.

Same with Mountain Lion area tagged with Messages.

And again with Mavericks

And Yosemite and El Capitan


At one time iChat was two separate forums for iChat 1 and 2 and for the versions above that

At Snow Leopard the iChat (5) was a separate section within the Snow Leopard area Mac OS X v10.6 Snow Leopard


This is about 360 pages on what I know about iChat http://www.ralphjohns.co.uk/

Whilst there are some posts that are in Mountain Lion and above that are not tagged by the Poster as being about Messages or iMessages I do read and in most cases answer the posts that are.


I have been using Macs since 1991 and have owned one since 1992 when I purchased a Performa 400 (it still works) Running System 7.3.x.

Since then I have had an Original Bondi Blue G3 iMac (the Bubble shaped one) A G4 tower 1Ghz Mirrored Doors that I still turn on every day and use to test iChat 4.0.9 in Leopard, a Macbook Pro running Snow Leopard from 2006 and my current iMac from 2011.


There are some Continuity and Handoff things my Mac will not do.


So it means I do have the practising knowledge that most of what you posted is misleading to say the least.



User uploaded file

9:22 pm Sunday; May 29, 2016


 iMac 2.5Ghz i5 2011 (El Capitan)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 iPhone and an iPad (2)

Aug 1, 2016 8:40 PM in response to ivanpasic

I have the same problem. El Capitan 10.11.6. When I try to start Messages it says it can't log into iCloud because of "a problem with the iCloud account" Then it invites me to fix it in iCloud system preferences. However, when I go there it says my password "needs to be updated" and when I key in my correct password it says "an unknown error occurred".


I've been round this loop multiple times and I've even updated my password. I can log in to iCloud fine on both the iPhone and the Mac; however Messages and Facetime both refuse to accept my login credentials. iMessage and Facetime are both properly activated on the iPhone and I can make calls/messages with both of them on the iPhone.


I think this may possibly have started when I did an iPhone update to 9.3.3 but not 100% sure.

iMessage/Face Time on OSX 10.11.4

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.