Can't login to iMessage and FaceTime

OK. Got my new Macbook Pro 13", early 2015 today. Came with El Capitan (not 10.11.4 but an earlier version). Booted it up and at the initial setup, it refused to accept my iCloud login/password. Spent a few fun hours to try to fix that, but came up empty. Managed to pass the setup phase without entering my iCloud info, but then (in OSX) of course, it wouldn't accept my iCloud information for anything anyway, iCloud, iTunes, Keychain, Messages, Facetime etc. Updated to 10.11.4 and now everything except Facetime and Messages works. Facetime and Messages just ... 'do nothing' when I enter my iCloud info. No error message, no nothing. So, something is definitely broken somewhere. The same iCloud account works fine for everything on my iMac 27" which runs Yosemite.

Hi all.

I was having issue downloading the OS X 10.11.4 general release yesterday.

I have done it today and have had no issues in logging in.

In the Apple Icon Menu > About this Mac can you read the Serial Number in the overview tab ?

10:30 pm Wednesday; March 23, 2016

I'm also having this issue with a brand new iMac. Tried every solution I could find, even reinstalled OS X from scratch. Nothing works. Apple Support on Twitter also wasn't able to help.

Now system status is reporting issues with iMessages and Facetime, so the problem is in apple side: https://www.apple.com/support/systemstatus/

I literally just asked this same thing! I'm glad I am not the only one!

Glad to see they're acknowledging a problem! Hopefully this is fixed swiftly.

We had this problem several months ago when we created an Apple account for my wife and bought her a new iMac. Neither Facetime nor iMessages would allow login. I could login from her computer with no problems, but even changing to a different computer made no difference. We talked with Apple support for hours and eventually worked up to an upper level supervisor (in England no less) who said it was an account problem on Apples end and Apple engineers would have to investigate what was wrong with my wife's account on their end. He said it would take 24 hours or less. Sure enough about 10-12 hours later my wife could login and it has all worked ever since.

Note that we did nothing special to the installation of the OS on the iMac. They even did remote access and could find no problems and indeed at their level (Apple support) my wife's account said it was valid. So the question is whether this is a software update issue or something getting flagged incorrectly in people's accounts on the other end with Apple's interface to the servers. If people are experiencing the same problem we had with my wife's account, the problem is not their computer nor the software update.

Back to My Mac also does't work for most affected but it doesn't marked as red. I'm worried.

Same problem here but I am running Yosemite. Messages just stopped working, signed out and now cannot sign back in.

I have the same problem and I am using Yosemite. It is an Apple server problem.

The Apple System Status page is now showing it as an issue but did not do so initially, so the entire page is worthless.

Worthless indeed.

After the El Capitan 10.11.4 update crippled my trusty old white mid 2009 Macbook(consistent kernel panic at boot) I had to reinstall from scratch. Done so twice, cost me a couple of hours, had a completely functional El Capitan install but no iMessage nor Facetime. Then called Apple Support, where, after being on hold and on the line for more than an hour(!) some senior support engineer told me that I would have to reinstall from the original DVDs that came with the Macbook and then upgrade to El Capitan. Some BS story about drivers not being in the El Capitan recovery partition. So another reinstall from Snow Leopard to El Capitan later and STILL no working iMessage and Facetime.

The fact that some service fails for some reason is understandable, I am in IT myself and I know for a fact that things can be unpredictable sometimes. But the communication to the customers about this issue has sofar been quite less than stellar, better information would have saved me a lot of time...

Hope they fix it soon! I'd really like to use Messages on my laptop 😟

Good news, seems everything is OK now.

I can login now on my Macbook and send iMessages \0/

After a clean install of El Capitan, i had the same problem for about 24 hours (i've tried all the possible solution without success), but this morning, strangely the problem get solved by it self.

For same reasons the last version 10.11.04 as a lot of bug. i hope that Apple is going to fix it with an other update as soon is possible.

MBP 13" retina late 2014

Wow, everything works now!