Touch ID Not Working after iOS 9.3 Update

O Meu é um iphone 6 prata novo nunca aberto, depois que atualizei ele para ios 9.3 ele não funciona o touch id.

isso concerteza é um problema no software,não sei oque fazer.

I have an iPhone SE which is less than two weeks old. I've upgraded to iOS 9.3.2 a couple of days ago, and suddenly today, the Touch ID sensor has stopped working completely. I've tried most of the ideas people have been putting forward: I've tried turning the phone off and on; tried a hard reset and tried resetting all settings. After following the above steps, (my previous fingerprints removed) when I tried to add a new fingerprint, the very first time I put my thumb down, there's some recognition as it lights up, and then when I press my thumb down again, its gone and it no longer registers anything, the red dots disappear. I'm reluctant to completely reset the phone because its such a palaver and I'm sure its a software issue. I'm hoping Apple will patch ASAP.

@nfsdanz,

If I were you I would bring my phone back or have it repaired with apple. I had the same sort of issue on my new iPhone 6s. But as it turned out it was no software issue at all. The phone was broken. Definitely. And so bad that it was beyond repair so they gave me a new phone at the apple store. Don't take any chances!

Cheers for the info Peter. I'll probably wait to see if there's an update which fixes it in the next 2 weeks or so. If not I will have to head to the apple store and get them to look at it. Unfortunately where I live is very isolated so its quite a trip 😟

Also been having this problem for around 3 weeks, which involves two iOS versions. I'm currently on 9.3.2 on iPhone 6 and iPad Air 2.

Touch ID being unreliable on both, and re-scanning fingerprints only fixes the problem for a day or two.

Have had to turn off Touch ID on banking apps to save time logging in.

thanks for this procedure it worked fine for me many thanks

Still having the same issue after iOS 9.3.2 update 😟

I have with my iphone 5s the same behavior.

My ios version 9.3.2

From time to time the TouchID no longer works.

In addition, the iPhone turns off sometimes or become unresponsive. It can be switched on then only a manual reset.

I have already reset and restore my iphone.

However, the errors remain.

Touch id of apple is worst than any cheap mobile available in market.Try rebooting your iphone and make sure that your finger is touching the metal ring

Absolutely, I'm having the same problem and none of the updates have solve this yet

I had exactly the same problem. It appeared just after IOS9 update. I went to a local service (in Poland - a few days before end of warranty) and they said that everything was ok. Only thing they did was restore to factory settings. Of course it didn't help - I tried it many times before. A couple of months later I called to Apple Support and they ran a test and got logs from my phone. Verdict - Touch ID - hardware problem. I went to the same service in Poland I was before and eventually they replaced my Iphone to the new one.

having the same issue with my SE and otterbox - under a week old. Tried all of the above and removing the case - but all while plugged in because battery wasn't nearly charged yet. Resetting fingerprints was only half responsive and unlocking works maybe a quarter of the time. Guess I will pull the plug and checkk it out before driving to the apple store.

Yes, same here. After update to ios9.3.2, my touch id didn't and my battery drains very fast! the battery always depleted overnight; no alarm and late to work

My Touch ID not work always saying unable