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matthewjh Author

Level 1

10 points

netflix Error Code: S7363-1260-00003266

Anyone have insight to this Netflix error code Error Code: S7363-1260-00003266

Thanks in advance.

MacBook Air (13-inch Mid 2013), iOS 7.1

Posted on Mar 22, 2016 8:13 PM

Best reply

Deathtrapz

Level 1

4 points

Posted on Mar 23, 2016 2:53 AM

I've had this exact problem too, and have been on the phone for 3 hours trying to help their 'engineers' resolve it.

So apparently this is caused by something taking the DRM slot which Netflix uses to verify content and on older Macs (before 2014) as they have a different DRM procedure or chip than the newer ones. So what ended up happening was they installed some scripts on my computer to reset various thing in safari, caches, cookies etc and we ended up basically restoring safari to its original state but even though this we couldn't come to a resolve.

So still today I live with this same issue, for some reason netflix will work in Chrome but Netflix doesn't support Chrome either as they haven't enabled Chrome utilised high definition on it.

Things i can possibly resolve this for you is to enter in to safari this link 'http://netflix.com/clearcookies' this will clear only the netflix cookies and apparently others have found luck with this.
Try create a new user and try whether this works for you.
Boot your computer in safe mode, what this does is only runs system files, or file that were put on to the computer during installation, nothing user based. To do this hold Shift on start up and it should boot as usually except in red text you should see safe mode.
Last resort: If your still feeling adventurous take a backup of your computer and complete a fresh install and If this doesn't work nothing you do will be able to fix this with ease.

I'll try to be of assistance to you as I'm also eager to see what your findings are with this issue and sharing this may also be a help to other people with the same problem.

A few more things what operations system are you running on your mac? e.g. 10.11.4?

And Just to clarify you are using safari correct? And if so what version?

There are a few more things we can try if the first 3 don't work, although if your feeling keen try the last one.

Cheers

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29 replies

John Galt

Level 10

141,628 points

Mar 30, 2016 7:44 PM in response to sanhuesoft

Apple is not interested in fixing Netflix's problems. Netflix competes with Apple. Apple would probably prefer that you purchase movies from the iTunes Store.

The problem appears to be the result of Netflix's zeal for digital copyright protection, and whatever method they use to accomplish that is causing problems with Safari.

When streaming Netflix movies on Safari you will get that error, or others, for no apparent reason. The movie will just stop streaming and refuse to start. Restarting Safari won't help. Restarting your Mac will, but the fix will only be temporary. Your only recourse is to keep bugging Netflix. Maybe cancelling your subscription will get their attention. You shouldn't have to put up with their ineptitude.

Mar 31, 2016 6:25 AM in response to matthewjh

I don't think they're working together, but that's what they said. It's a shame because I used to use Safari to watch Netflix content, and it worked pretty well.

Mar 31, 2016 6:33 AM in response to iYak

This actually worked for me too: emptying the cache using the Develop Tab.

Mar 31, 2016 9:28 AM in response to matthewjh

Close Safari. Open Silverlight. Empty Cache. Or end just Netflix in apps using Silverlight cache. Restart Safari. Run Netflix.

John Galt

Level 10

141,628 points

Mar 31, 2016 1:41 PM in response to ulrichfromregensburg

That's odd, since Netflix no longer requires Silverlight. In fact they told me to uninstall Silverlight. That seemed to fix the problem at first, but it was not a permanent solution.

I tried "Empty Caches" using the Develop menu also. That never worked. Do whatever works for you though.

Kbacon73

Level 1

4 points

Apr 1, 2016 8:23 AM in response to matthewjh

Something I have noticed is that not all Netflix movies/shows are blocked on safari. I've been trying to watch Marvel: Agents of Shield, and that won't play on Safari. However, Farscape runs just fine. I can consistently go between the two, get the error code on Marvel, and then watch farscape no problem. I tried emptying the cache in the develop tab and that didn't work. I also deleted silverlight, which didn't change anything either. Any other ideas?

Spotzi

Level 1

8 points

Apr 2, 2016 10:18 AM in response to ulrichfromregensburg

This actually worked for me. No idea why though...

beks6

Level 1

12 points

Apr 4, 2016 1:55 PM in response to matthewjh

disabling adblock solved the problem for me. also emptied the cache

pja2536

Level 1

16 points

Apr 6, 2016 6:20 PM in response to iYak

Hi! This solution does not work on my Mac Book Air.

Netflix tell me that this is an "open issue" and they are currently in discussions with Apple to resolve it. They also believe it's an "Apple issue" and not a "Netflix issue". I tend to believe this because it only happened after the OS-X 10.11.4 upgrade.

Using a different browser (I've tried both Opera and Google Chrome) works.

Regards,

Peter

pja2536

Level 1

16 points

Apr 6, 2016 6:23 PM in response to MrSebas

Re Ad Blockers; I've tried this and it has no effect.

Regards,

Peter

pja2536

Level 1

16 points

Apr 6, 2016 6:30 PM in response to John Galt

John Galt said: The problem appears to be the result of Netflix's zeal for digital copyright protection, and whatever method they use to accomplish that is causing problems with Safari.

If that were the case then why does Netflix work fine in alternative browsers. Most folks seem to have got this problem AFTER the OS-X 10.11.4 upgrade. Clearly, something has changed within Safari!

Regards,

Peter