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keakuki Author

Level 1

14 points

I can't attach a photo on text messages to non iMessage users after 9.3 update

I have been having problems ever since the first iOS 9 update. Currently, after updating to 9.3, the camera icon to attach a photo or video to a text message is greyed out to contacts that are not using iMessage. But even previously since the iOS 9 update, I haven't been able to successfully send an MMS message to, again, a non iMessage using user. It will just fail to send every single time. When will this get fixed!? I have reset my phone, reset network settings, changed APN setting, the whole 9 yards.

iPhone 6s, iOS 9.3

Posted on Mar 23, 2016 12:44 AM

Top-ranking reply

judysings

Community Specialist

Posted on Mar 24, 2016 12:46 PM

Hi keakuki,

If you are having trouble with SMS and MMS messages on your iPhone, the resource below provides some initial troubleshooting steps:

If you can‘t send or receive messages on your iPhone, iPad, or iPod touch

Go to Settings > Messages. Check that the type of message that you're trying to send is turned on (iMessage, SMS, MMS, or Group messaging):

Restart your device and check for updates

Restart your device.

Check for a carrier settings update.

Check for an iOS software update.