Apple Event: May 7th at 7 am PT
After I updated iTunes to 12.3.3.17 today I immediately started to get this weird error message "com.apple.dock.extra quit unexpectedly" along with a long explanation or details that I (of course) could not understand!
Has anyone experienced this?
Any advice how to resolve this?
MacBook, OS X Mountain Lion (10.8.5)
Might be a corrupt .plist.
Do a backup, preferably 2 backups on 2 separate drives.
Quit the application.
In Finder hold down the option/alt key while selecting the Go menu item. Select Library. Then go to Preferences/com.apple.dock.extra.plist. Move the .plist to your desktop.
Restart the computer, open the application and test. If it works okay, delete the plist from the desktop.
If the application is the same, return the .plist to where you got it from, overwriting the newer ones.
If you want to make your user library permanently visible, run the below command in Applications/Utilities/Terminal.
chflags nohidden ~/Library/
I did just that and I also reset the NVRAM/PRAM as advised by an Apple support agent. Nothing happened! I am still getting this weird error and it seems it is more often at the startup of the MAC and keeps happening but less and less frequently as time goes buy! It is obviously "Dock" related, so could be something the Dock is doing (loading initially) and then it is done?
Try doing a Dock restart using the following Terminal command:
killall Dock
Log out/in and test. If that doesn’t work, you need to look in your user Library/Applications Support/Dock for the .db. Use the Finder “Go To Folder” command. Enter ~/Library/Applications Support/Dock. Move the .db to your desktop.
Then try a dock reset.
Applications/Utilities/Terminal enter the command
killall Dock
Log out/in test. If it works okay, delete the .db from the desktop.
If the Dock is the same, return the .db to where you got them from, overwriting the newer ones.
If you prefer to make your user library permanently visible, go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Learned from leonie.
Thank u Eric.
I tried your kind suggestions but both did not work. :-(
i appreciate your help and the time u are giving this.
BLess u.
Ammar
You are welcome. The next time you get an error message/log, copy it and paste it into a reply.
OK, I did the following which may explain a little further:
I created a new admin user, logged to it and the error disappeared.
I am sure the Dock and the Finder view menu are somehow corrupted. i removed all the Dock's "plist" and "db" files but the error persisted.
So the error is my current user (I cannot do without it, so much customization and registered applications!
Anyway, I have been trying to paste the error here but the forum does not allow it (something about special characters!). I also tried to attache it in a text file but there is no attachment option here either! I will PM it to you.
I cannot PM you either :-( How do i send you the error?
Thank you Eric.
i have restored an earlier image and am OK now.it was something with my user account, though i restored the user folder completely, it still did not work!
Again, thank you for your kind help.
You are welcome. Next time if the log won't post, try posting it here and provide a link in a reply Pastebin
thank you sir.
You are welcome.
Was solution to this issue found? I'm also experiencing the same problem! Here is the link to my thread - com.apple.dock.extra crash....
The crash reports are included in that thread.
Last I reached was I created a new admin user and logged in with it. The problem did not show on the new user finder. So I concluded it must have been a corrupt file/folder in my user account.
Personally, I restored an earlier image and am doing fine now.
I suggest u create a new user, log in to it and if all is well copy your old desktop and documents and re-register any programs that needs to.
GOod luck.
Same problem here, just after iTune update
I can confirm it is definitely happening after updating iTunes to 12.3.3!
I have restored older images of my system and this problem occurs every time I update iTunes.
The update most definitely corrupts the "Dock" or some of its files.
I am running OS X 10.8.5.
com.apple.dock.extra quit unexpectedly
