gps not working properly after iOS 9.3 update

Any luck with the most recent visit to genius bar? I have already followed all steps you've mentioned and am curious to what they say after that.

I have been having the same problem for the last 2 months. I have gone into apple twice now (the second time was yesterday) and each time they have not been helpful in addressing the situation. I have done everything that I know of to fix this problem such as draining the battery, restoring the iPhone completely without using my backup, turning off and on the network, and replacing the SIM card. The only other thing I can think of is bashing this phone because I'm beyond annoyed. Apple refuses to replace the phone (I'm past my warranty) even after their diagnostic test showed nothing wrong with my phone. They won't admit that their software update messed up my GPS/location services. Instead all they could come up with was its most likely my networks (Verizon) fault. Their reason for not replacing the phone was due to the fact that apple has millions of phones around the world and they can't replace everyones phone when something goes wrong. I'm sorry but thats TERRIBLE customer service and I'm FRUSTRATED that Apple is so stubborn and won't admit that their software is garbage.

I am in a same situation like you. I visited the genius bar three times, called apple support but no solution. I ordered my part and I am going to fix it myself. Its so frustrating to deal with apple customer support. Instead of paying $199.00 for replacing my phone, i would just wait a few months and get a samsung phone for free. Goodbye apple.

My favorite part is how the employees at the genius bar say they have never heard of these problems before and that a simple fix is turning on your wifi. I'm sorry but when I'm driving in downtown LA (one of the biggest cities in America) and my phone cannot be picked up while using apple maps, there is a MAJOR problem. I should not be responsible to replace my 299.99 phone when I have kept it in perfect condition over the last year and a half and it won't work after their software update. Thats on them, not me. Plus, its dangerous driving on highways with apple maps that doesn't work. Instead of keeping my eyes on the road, I'm having to look at overview on maps and guess where I am and where I want to go. That honestly could lead to a car accident or a death since messing with your phone while driving is illegal in California.

I just replaced the Wifi Antenna Signal Flex Cable Ribbon. Works like a charm. At this point GPS is working fluidly and general Wifi and bluetooth connectivity/range are back to new! I bought the part from Amazon for $5.59 and paid a local shop here in Memphis $50 plus tax to install. I will update this post if things change. Thanks to everyone who researched this topic.

I've been having this issue since December, after trying everything (except for these two things) it worked

I reset my privacy and location settings and it worked for a bit but stopped again. Then as someone else here had said, I slammed my phone against my hand and it did the trick for now at least. I think it must have something to do with that cable that everyone seems to be replacing.

Hello

Thank you tajhlande for your post, i followed your instruction and buy two pieces, the one you show and this one : http://www.brico-phone.com/antenne-wifi-pour-iphone-6.htm

And after one hour of repair, it work again !! thank Youu

Should we do the repair by ourself.

My phone is out of warranty. But I worry if I fix this bymyself, if there's a recall for this batch of iphone, then I won't be able to participate anymore.

I really believe that the software upgrade was causing som hardware failure or software incompability for some batch of iphone.

I had the experience before with iphone 5 bulging battery problem, where eventually apple provide recall and free replacement for the affected units.

Already tried replacing that small Wifi and GPS piece on the top right, GPS still doesn't work.

Would it happen to be the Antennae Signal Flex Ribbon Cable that needs to be replaced?

I replaced both of them. GPS still does not work...

OK gave up on Genius Bar and decided to replace the wifi antenna connector myself. Simple 30 minutes with instructions from ifixit.com and parts/tools from Amazon. Tried it out today and seems to be working perfectly again. Will update if that changes. I feel like going back to the Genius Bar w the old part and throwing it at their feet and saying "fixed it myself, learn."

SSame problem and after 4 appointments, out of warranty glass replacement. Senior advisor coded phone to be replaced. Apple is aware of the problem but refuse to take ownership.

<Edited by Host>

I have an iPhone 6 (128GB) purchased about a year and a half ago. It's out of warranty. I'm running the latest version of iOS (9.3.2). Several days ago, the GPS services stopped working. Any mapping apps or detailed location services are no longer functional.

I went to a local Apple Store, and the Genius indicated that I was not the first person he's encountered with this problem, but that Apple does not currently recognize it as a known issue. He told me it was a hardware issue, and that there was nothing he could do except offer to sell me a replacement phone for about $300. He suggested writing to Apple at apple.com/feedback

Unsatisfied, I tried calling Apple support. The service person had me reset network settings and double-check multiple configurations in the OS settings. Nothing. He left me with three options:

1 - In the Apple Maps app, click "report an issue" and an Apple engineer should follow up. Perhaps it is a problem they are working on.

2 - Backup the phone and then perform a full restore

3 - Buy a replacement phone

I reported the issue via Apple Feedback, and in the Apple Maps app, and I will try the software restore (although from what I'm reading, and what I was told during my visit to the Apple Store, it appears to be a hardware issue.)

This is truly disappointing as this is a core functionality of a very expensive device. I did not purchase AppleCare Plus because I carefully avoid damage and am willing to risk replacing a broken screen if need be. But I expect Apple to step up and own premature hardware failures.

Some screenshots from my phone showing the inaccuracy using Waze and Apple Maps. Apple Maps had me about a half mile off course.

I have the same problem. Took all the steps to restore/fix myself. Talked to Genius Bar employees (who were condescending and rude, of course, and asked me if my phone had been "submerged in water for extended amounts of time?" because that's the oNLY WAY this would happen according to them). Fixing it myself is not an option. I'm going to my carrier this weekend to see what they'll do. I'm definitely not under warranty, but I need location services for my job. This is frustrating and inconvenient, and it's probably going to take someone getting hurt because location screwed them over for Apple to admit this is an actual problem.

Also, we all paid quite a bit of money for these phones and of course Apple refuses to fix it.

The trick to having the phone replaced is having several conversations with the level 2 advisors and having them to code your phone for a one time out of warranty repair. Apple is aware the gps is being killed by a previous update to the phone and the battery has taken a hit with it also.