@APPLESUPPORT - support via Twitter...they told me to do this:
As your soft restart has not fixed your issue, we would like you to do a reset of your settings on your iPhone here… this will revert the settings back to factory defaults. Your content should remain in tact but you may want to back it up to iCloud or iTunes, just in case; this article will tell you how to do that - http://apple.co/1QbHq1x
What the reset effectively does is to reset some of your Settings to factory default. It’s not a complete removal of settings. It removes all of your preferences for Wi-Fi, Bluetooth, Do No Disturb, Siri, Wallet, Location Services Alarms, Notifications, General, Sounds, Brightness & Wallpaper and Privacy… things like that. You'll just have to set those things back up after this reset.
First, switch off iCloud Drive, if enabled, under Settings > iCloud to protect any pending iCloud documents. Then go to Settings > General > Reset > Reset All Settings. Again, your content will be secure… this just resets your settings.
**********IT DID NOT WORK************** Just removed all my settings...great! Ughhhhhh...and I still have the issue 😟