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iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

Hi,

Never had any problems with my iPhone 6S. Just upgraded to iOS 9.3 without any issues. After the upgrade, I can't click links when searching something on Google in Safari or clicking a link in the Mail, the apps just freeze.

I tried clearing Safari history data/cache, closing all apps and restarting the phone (both regular and holding both home/power key), disabling all sorts of settings form Safari settings, but no luck.. Anyone with an idea how to sort it out?

iPhone 6s, iOS 9.3

Posted on Mar 24, 2016 12:47 PM

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Question marked as Top-ranking reply

Posted on Mar 24, 2016 7:08 PM

I have the same problem with mail, Safari, and messages. Links work with the gmail app. Links work in Chrome but only with a long click to get the option to open in a new tab. It appears this has happened before with 9.2.1 but I could not find an answer that fixed the problem. I do not think it started until 24 hours after the update. iPhone 6s+ 128gb 9.3.

975 replies

Mar 25, 2016 9:42 AM in response to mor1s

Same issues with additions:


All was well before upgrade to 9.3 on iPhone 6S.


6S freezes the app when clicking on hypertext links in (at least) Apple's Messaging app and in Safari from a Google search (mobile version) in Safari.


ADDITIONALLY, the GMail App and the Seeking Alpha apps freeze in the same way when clicking on a URL link.


In all 4 apps, I have to quit the app to unfreeze the app. Simply restarting the 6S does not unfreeze the app. Only quitting the frozen app will unfreeze it in all 4 apps mentioned.


Both my iPad Pro and iPad Mini have no such issues after upgrading to 9.3.


Good Luck to us all! -DC

Mar 25, 2016 11:38 AM in response to mor1s

@APPLESUPPORT - support via Twitter...they told me to do this:


As your soft restart has not fixed your issue, we would like you to do a reset of your settings on your iPhone here… this will revert the settings back to factory defaults. Your content should remain in tact but you may want to back it up to iCloud or iTunes, just in case; this article will tell you how to do that - http://apple.co/1QbHq1x


What the reset effectively does is to reset some of your Settings to factory default. It’s not a complete removal of settings. It removes all of your preferences for Wi-Fi, Bluetooth, Do No Disturb, Siri, Wallet, Location Services Alarms, Notifications, General, Sounds, Brightness & Wallpaper and Privacy… things like that. You'll just have to set those things back up after this reset.


First, switch off iCloud Drive, if enabled, under Settings > iCloud to protect any pending iCloud documents. Then go to Settings > General > Reset > Reset All Settings. Again, your content will be secure… this just resets your settings.


**********IT DID NOT WORK************** Just removed all my settings...great! Ughhhhhh...and I still have the issue 😟

iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

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