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iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

Hi,

Never had any problems with my iPhone 6S. Just upgraded to iOS 9.3 without any issues. After the upgrade, I can't click links when searching something on Google in Safari or clicking a link in the Mail, the apps just freeze.

I tried clearing Safari history data/cache, closing all apps and restarting the phone (both regular and holding both home/power key), disabling all sorts of settings form Safari settings, but no luck.. Anyone with an idea how to sort it out?

iPhone 6s, iOS 9.3

Posted on Mar 24, 2016 12:47 PM

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Question marked as Top-ranking reply

Posted on Mar 24, 2016 7:08 PM

I have the same problem with mail, Safari, and messages. Links work with the gmail app. Links work in Chrome but only with a long click to get the option to open in a new tab. It appears this has happened before with 9.2.1 but I could not find an answer that fixed the problem. I do not think it started until 24 hours after the update. iPhone 6s+ 128gb 9.3.

975 replies

Mar 25, 2016 1:36 PM in response to UNLVS

YYes? True? You was call Apple? I have iPhone 6s Plus and i hava The same problem...!!! Any web link in notes app not works...freezes note App in web links in instagram the sam.... Open in Safari? If i press yes instagram húngs.... If i search something in safari or Google chrome... The resulta don't work.... its very **** this..... Please fix this desagradable issue in iPhone 6s Plus.... I ipad Air 0 problems.... This isssue not exisya...Apple fix this soooooon

Mar 25, 2016 2:30 PM in response to mor1s

I'm experiencing the same issue as the OP.


My wife has a rose gold 6s 64gb and is not experiencing this issue.

I have a black 6s 64gb and I AM experiencing this issue.


We both bought launch week. Neither of us had any issues prior to this. We were both running ios 9.2.1 and both upgraded to 9.3.0 via OTA on 9.3 release day. I upgraded early in the afternoon, She upgraded later that evening.


I didn't notice my issue until about 1-2 days after upgrading. Maybe because I wasn't paying too much attention, idk. My wife is not experiencing any issues on her 6s.


I experience the issue whenever I click on most links on a webpage using safari. Easiest way to reproduce is to search something on google.com. Safari will crash when I click one of the search result links. I have to kill safari to recover only for it to do the same exact thing. I experience the same behavior when I click on any links within an email in the Mail app. I don't experience any of these issues in either the Chrome or Firefox browser. I would have to guess this issue will crash any app that attempts to launch a url link via the safari browser by default, but I have no way to confirm this.


I closed all open tabs in safari, then killed the Safari app. I then cleared my browser history and cache in Safari Settings before attempting to recreate issue. Issue was still occurring.


I then disabled JavaScript in safari settings and attempted to recreate the issue again. This resolved my issue in Safari, however the issue still occurs when I click links in the mail app.


Trying to be as verbose as possible in case Apple is crawling/parsing their forums for useful data on this issue...

iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

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