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iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

Hi,

Never had any problems with my iPhone 6S. Just upgraded to iOS 9.3 without any issues. After the upgrade, I can't click links when searching something on Google in Safari or clicking a link in the Mail, the apps just freeze.

I tried clearing Safari history data/cache, closing all apps and restarting the phone (both regular and holding both home/power key), disabling all sorts of settings form Safari settings, but no luck.. Anyone with an idea how to sort it out?

iPhone 6s, iOS 9.3

Posted on Mar 24, 2016 12:47 PM

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Question marked as Top-ranking reply

Posted on Mar 24, 2016 7:08 PM

I have the same problem with mail, Safari, and messages. Links work with the gmail app. Links work in Chrome but only with a long click to get the option to open in a new tab. It appears this has happened before with 9.2.1 but I could not find an answer that fixed the problem. I do not think it started until 24 hours after the update. iPhone 6s+ 128gb 9.3.

975 replies

Mar 25, 2016 6:09 PM in response to mor1s

I have an iPhone 6s and an iPhone 6s Plus.

I have updated both to iOS 9.3 and the 6s seems ok, but the 6s Plus has the same issue described by all, it's strange that this update affects some devices and not all of them. A downgrade can be a solution until they fix this or nah?


Also I'm having an issue with files received through whatsapp, I can't download it and appears a message saying that I have to turn off wifi or VPN, weird...

Anybody has experienced this problem?


Regards!

Mar 25, 2016 6:58 PM in response to mor1s

I Have the exact same problem and it is so frustrating. I have a 6plus and it only started today. I thought upgrading to 9.3 would help and it didn't so I dont think that it is a problem isolated to 9.3 at all. I am not vey tech savvy but seems like some sort of bug to me. I really hope they sort it very soon.

Mar 25, 2016 7:10 PM in response to mor1s

Same problems here...


nothing works anymore. Safary links keeps freezing/crashing, can't search in safari and cant use anything related to safary or it freezes. Can't use mail with links to safari or it hangs and crashes!


APple should fix this now or offer the option to redownload 9.2 OTA!!


its ridiculous, I have a 1,100$ phone that I can't even use now!!! What the F?!?

Mar 25, 2016 8:33 PM in response to Slipstream85

My iPad Air 2 128GB displays exactly the same problems.


One example is searching on google. Tapping on some links has no effect at all (not even indicating a tap). Tapping on other links sometimes work, sometimes Safari blocks completely, and becomes totally unresponsive to any input. Restart does not solve the problem.


I haven't tested my iPhone 6 128GB (yet), but at least one iPad Air 2 128GB user has the problem.


I'm beginning to get fed up with Apple. Now iOS is beginning to become just as bug-ridden, as El-C®apitan!


Regards

Mar 25, 2016 9:32 PM in response to mor1s

Same here on my 6S. Worked for several hours with Apple Support on chat to clear Safari cache, cleared website data, disable JavaScript and even restored my phone twice; all to no avail. The issue persists. Support case has been escalated to engineering team and is still pending a resolution. Could take up to 72 hours from now to get a response.

Mar 25, 2016 9:55 PM in response to JPinMIA

They should've sent an email notification to all ip6s and 6s+ regarding this problem so people doesn't waste time on troubleshooting and just wait for the solution from Apple. I'm lucky to be a search addict that search every problem before trying to solve it by myself.


There must be lots of frustrated people who own ip6s/6s+ right now and don't know what to do.


Good job Apple PR.

Mar 25, 2016 11:17 PM in response to mor1s

Hi i have the same problem since i Update to iOS 9.3 with the iPhone 6s and iPad Air2.

There is no way to open links from Email in Safari or other Apps. The system it self is not

working smooth since the Update it is very slowly. You cant Open any links in Safari. So Apple

please look for that Problem. I never had any problems with an update but this one is really

bad


best regards from Germany

iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

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