iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

ios9.3 on my ipad is hanging when I short tap and crashing when I long tap making it impossible to browse websites or to open attachments in emails thus making my ipad almost useless, please help Apple Suppo

Same issue. But with iPhone 6 128gb.... Renders your phone useless, can't use safari, whatsapp or manage mail.

If Steve could hear, that Windows 10 is saving our virtual life.... Times have changed since Steve has gone!

Just got a call from Apple with the same information a lot of people posted here already:

"We do not have a fix in the moment. We know about the problem and are working on a fix. It will not take very long. In the meantime installing Chrome, Opera, Firefox... will solve the Safari Issue, but not the Mail issue. Thank you for your patients, we are working on it.

Will have to wait for that then.

Completely agree! I am really disappointed that they don't care about to let us know when it will be solved, or just say sorry, we are working on it... Such a childish behavior.

Agree. I have not upgraded to 9.3. and have the very same problem i.e. freezing in Safari and Mail. This only became an issue for me in the past 10 days and since then I am using gmail app and Google instead of Sarari....so far so good. I am very disappointed in Apple's 'not our fault' response.

Same problem on my 5S IOS9.3. Any progress (software fixes) from Apple coming up?

Switched to Chrome for browsing, Mail still a problem, will consider Microsoft Outlook App...

Did anyone else get kicked out of the support community, being told by Apple that they are 'updating' the pages? I've relogged back in using my PC and there doesn't seem to be anything different. And why is this not rating on the news? There is NOTHING posted on the digital news feeds in Australia...

This has happened to me too on my ipad, turning off Javascript helped a bit but this needs to be fixed properly. Could not reply to Apple support so had to use other device on home. Please fix this APPLE!!

I'm pretty sure Apple are doing all they can on the knowledge they currently have and will release an update/patch/fix as soon as they have one. It would be unwise of them to release a statement until such time as they actually know what the problem is. The problem may well be something out of their control in which case they could be waiting for outside help, they may well be in a similar position to us but at a higher level, none of us know. All of the major phone/software companies have had faults/problems at some point over the years...unfortunately, it happens and causes a lot of frustration/inconvenience to a lot of people at the time.

There are workarounds and alternatives that can be used as a temporary measure until the problem is fixed, not ideal though I agree...I have found that the Firefox app is working fine so far and have managed to at least check mail through the iPhone mail app, I just avoid clicking any links, if I need to though, I have used webmail through Firefox where I can by logging onto the web client direct i.e. Outlook.com, Gmail.com or direct to your isp homepage and use the mail option provided, all through the Firefox app.

I understand and appreciate that a lot of people depend on their iPhones for work and that this is a serious problem for them but it will get sorted, in the meantime please try the alternatives as I have rather than keep deleting or resetting your phones, you could be making things worse.

It is same to me on 6S with iOS 9.3. I reported already two days ago to Apple via Twitter and feeback site. The point is did all of you reported via: http://www.apple.com/feedback/iphone.html ? If not do it, please. As I am sure apple look on these communities but the main point has to be their feedback site IMO.

Yep. Same here on my iPhones 6S+. Gosh - It's almost like the software was released before being properly tested! Still, clicking on links in Safari's something not many people will do so I can see how they missed it.

same here.

still cant open links. safara & mail hangs after clicking.

this is terrible!

I'm amazed, that Apple has not made any official statement on this matter. Apple support seems to only know their standard answers; they sound like personnel in a North Korean Embassy. No problems. Everything is... Haven't heard about anything like that. Have you tried...

Imagine all those millions of Apple users, that do not speak english (the majority), and only possessing one iPhone or one iPad behaving badly (I'm more polite, than I want to be here). Calling Apple Support only leads to a lot of activity, that solves nothing - really. Those millions have nowhere to go to complain, at the moment, but...

I've just started my Apple iPad 3 (first retina), with version 9.2.1 (that Apple now states as beeing the current version - "ajour" - ahem ;-)

It has not been backed up in 22 weeks, and not been in use for anything but an upgrade to 9.2.1 some time ago. It's extremely slow - more so, than I'd expect - but it is not plagued by the same bugs, that are plaguing my iPad Air 2, which is rendered more or less useless (but it's only been in use a few minutes).

I also decided to check up on my old Android gear, som of it older than my iPad 3. Hmmm... nice. Actually. Really nice, and working. Why don't I... Hmmm...

Tomorrow I'm buying my Microsoft Surface Pro 4, instead of an iPad Pro. I've never experienced, Microsoft sitting on their hands for several days, when a severe problem showed. They may not have had a complete answer or solution right away, but they sure as **** wouldn't continue repeating "reinstall everything from scratch" days after the problem turned up. There would always be an official statement. Especially, when anyone could suspect their cloud services to be in any way involved. Apple seems to have other priorities currently.

Whether it is a bug in iOS 9.3, in iCloud or a combination really does not matter. There is not excuse for the 3, 4 or more days - my problems started friday evening - of complete silence from Apple's side. No explanation, no estimate on a time horizon, nothing at all. With currently 26.500 views, and approx. 400 replies in this thread alone, one would think that the "upper echelons" would see the need. It must be especially galling in parts of the world, where there are no official christian hollidays, and friday or today are normal work days. I'd be livid, if I needed to use an Apple product for work purposes.

We're not talking wristbands or their colors here. However important, these are to Cook. We're talking tools - for some as important as their screw driver or other work tools. It's far more important than the nail polish and wristband colors crowd, that seem to fill the minds of Apple management these days.

iCloud is and has never been the best of solutions in this world, but if it is involved in any way in this debacle, I can see lot's of companies paddle back from any commitments given based on the "IBM-Apple deal" reached earlier this year. Why on earth should any company risk anything by using the Apples cloud system, that has barely reached the baby state, and is riddled with inconsistencies and impossible use cases, needed in any normal business.

Watching Apple's inactivity is like seeing a train wreck in slow-motion.

If you hear the sound "rotterotterotte..." in the distance, it's probably "Jobs" rotating like crazy in his grave, right now. I'm not sure, that the "Cook crowd" would survive this debacle, if he'd been alive.

I've found my solution. I'm betting, that I get my Surface Pro 4 up and running tomorrow, before my iPad Air 2 can be restored to normal use. And I can always use my iPad Air 2 as a backup for internet access - if and when Apple manages to solve their current problems.

I'm currently cranking up my old Android gear. It's actually faster, than I remember, but not as fast, as I would like. It has one big advantage though. It works. It has never, ever in it's lifetime had a fail, like Apple's. Never. So, I've found my work around by re-enlisting my old Android gear for duty. Who'd have "thunk" that to be required a week ago? No prize for guessing where my money is going in the future, when my iPhone 6 needs replacement.

Smile, best wishes and regards

Agree re Firefox - so far, so good. Have to say it's very frustrating though when you are travelling and everything is stored digitally on the iPhone, as is my case. However, to keep it all in perspective, at least the phone still makes calls and I can still text - how easy it is to forget that if we go back a few decades, even those features weren't a mobile option 😉.