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mor1s Author

Level 1

26 points

iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

Hi,

Never had any problems with my iPhone 6S. Just upgraded to iOS 9.3 without any issues. After the upgrade, I can't click links when searching something on Google in Safari or clicking a link in the Mail, the apps just freeze.

I tried clearing Safari history data/cache, closing all apps and restarting the phone (both regular and holding both home/power key), disabling all sorts of settings form Safari settings, but no luck.. Anyone with an idea how to sort it out?

iPhone 6s, iOS 9.3

Posted on Mar 24, 2016 12:47 PM

Top-ranking reply

NCFIRECHIEF

Level 1

14 points

Posted on Mar 24, 2016 7:08 PM

I have the same problem with mail, Safari, and messages. Links work with the gmail app. Links work in Chrome but only with a long click to get the option to open in a new tab. It appears this has happened before with 9.2.1 but I could not find an answer that fixed the problem. I do not think it started until 24 hours after the update. iPhone 6s+ 128gb 9.3.

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975 replies

Morac

Level 2

205 points

Apr 3, 2016 2:01 AM in response to mor1s

It's an app causing your problem.

carolgc

Level 1

4 points

Mar 28, 2016 12:15 PM in response to iain MacIntyre

Thank you so much! Just disabled JavaScript and it's now working again. Let's hope Apple releases a new update fixing this bug soon. In the meantime, many thanks again! 🙂

topdj

Level 1

4 points

Mar 28, 2016 12:21 PM in response to mor1s

HI,

not sure if this is by chance or design but I just reset the wife's Data Roaming

and it's working fine now. Not sure if it is a permanent fix, fluke or what but worth a go.

I'm in her good books now

Good Luck.

Mar 28, 2016 12:34 PM in response to topdj

What do you mean exactly with resetting data roaming? Like turning it off and back on?

topdj

Level 1

4 points

Mar 28, 2016 12:38 PM in response to glozanomoran

Yes that's exactly what I mean.

codeworx

Level 1

4 points

Mar 28, 2016 12:49 PM in response to mor1s

Yep iPhone 6s 64GB Safari Screwed, links in emails not working, Safari freezes you hold a link then eventually crashes. Come on APPLE get this resolved ASAP.

Photecs

Level 1

8 points

Mar 28, 2016 1:04 PM in response to mor1s

I have the iPhone 6 - 64gb, same issue... both Safari and newly downloaded Chrome will not open links... nothing happens when I click a URL. Everything was fine before the auto-update to iOS 9.3.

bw1866

Level 1

12 points

Mar 28, 2016 1:06 PM in response to Slipstream85

It's not just the 6s. I have the same problems on my iPhone 6 funning iOS 9.3.

My iPad 4 & my wife's 6s and iPad Mini are running fine on iOS 9.3.

rabhusha

Level 1

8 points

Mar 28, 2016 1:07 PM in response to mor1s

i saw this issue on my ipad pro actually. i did not see it on my iphone, ipad mini or ipad air. strangely when i searched something in google,none of the links that google gave as a search results , worked. no link on safari was working. the same i observed on the google chrome browser.

i downloaded the puffin browser, and it works quite well.

surely a software fix is needed.

Mar 28, 2016 1:15 PM in response to mor1s

Having the same issue. Can't open links from google search results page using both safari and chrome.

diongold

Level 1

4 points

Mar 28, 2016 1:21 PM in response to krynn25

I'm having this same problem on my 6S Plus, started after the overnight update to new iOS. Why isn't Apple being proactive and saying, "We have a problem, we are working to resolve it. We recommend you do x, y, or z, instead of leaving it to the community chat? Not the level of service and support I expect from Apple for my premium product.

Mar 28, 2016 1:27 PM in response to mor1s

Try downloading "Puffin" browser from app store. Its free and you can browse web and log in to email using browser. Its a temporary fix. Hope this helps 🙂

Mar 28, 2016 1:48 PM in response to mor1s

We have a new Booking.com update released today!!!

I did a factory reset on my phone. Installed every app I had before except Booking.com and the phone works perfect. I don't dare to install the newly updated Booking.com app again, especially when they never write anything meaningful in their update log. What have they done now? Is it a fix for the problem or why did they release an update today?

Apr 3, 2016 2:01 AM in response to mor1s

One of Swedens biggest newspapers with 3,5 million readers.. Well done adressing the issue!

Mar 28, 2016 1:57 PM in response to mor1s

JJust downloaded and installed the new 9.3 (no version number change which was weird) and same problems as before. NO HELP!! iPhone 5s and iPad mini

iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S