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iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

Hi,

Never had any problems with my iPhone 6S. Just upgraded to iOS 9.3 without any issues. After the upgrade, I can't click links when searching something on Google in Safari or clicking a link in the Mail, the apps just freeze.

I tried clearing Safari history data/cache, closing all apps and restarting the phone (both regular and holding both home/power key), disabling all sorts of settings form Safari settings, but no luck.. Anyone with an idea how to sort it out?

iPhone 6s, iOS 9.3

Posted on Mar 24, 2016 12:47 PM

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Question marked as Top-ranking reply

Posted on Mar 24, 2016 7:08 PM

I have the same problem with mail, Safari, and messages. Links work with the gmail app. Links work in Chrome but only with a long click to get the option to open in a new tab. It appears this has happened before with 9.2.1 but I could not find an answer that fixed the problem. I do not think it started until 24 hours after the update. iPhone 6s+ 128gb 9.3.

975 replies

Mar 28, 2016 8:27 PM in response to gray16

Are you referring to the iTunes & App stores under Setting on iPhone or iPad? The option says Automatic Downloads (not updates). The descriptions says automatically download purchases made on other devices. That is if I bought an app on my iPad, it automatically downloads the same app to my iPhone. I'm not sure it refers to automatically updating an app in the background. Even Apple's own support page described as automatically download new purchases to all devices. Turn on Automatic Downloads - Apple Support No mention about app updates.

Mar 28, 2016 8:39 PM in response to IL mac

iPad. Yes, you are correct, automatic downloads, then deselect both updates and apps.


It's been 6 hrs and both safari and email are still working.


Note that the age of the restore point (backup) may matter if the issue does indeed turn out to be app-related...


(Restoring to to a backup with the offending app/version intact likely won't resolve the conflict.)

Mar 28, 2016 9:00 PM in response to gray16

Well since we don't know what is(are) the offending apps, it's hard to know if the backups are good or not. I tried deleting booking.com as suggested in this thread, performed a backup without it and then restored it again. As soon as the restore was done, without say booking.com, the same problem occurred. I have done a few fresh restorse to 9.3 and it worked just fine as a new phone. The problem is I cannot afford to start from scratch and lose thousands of iMessages in my iTunes backup. There is a post in this thread saying it has to do with a corrupted DB caused by an overize app-site association file. If you don't have a corrupted DB in your backup, I supposed it'll work as long as you don't download another app that can cause the same problem. I guess if you have a clean backup and not losing that much by going back, it's good to go.

iOS 9.3 - Safari/Mail freezes after clicking links on iPhone 6S

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