This link issue has been happening since before the 9.3 update for me. I updated to 9.3 because I thought it might *resolve* my issue. I called on Sunday night, spoke to a Senior Advisor, who suggested I open up settings, Safari, Java, turn off java. This worked for the Safari links (though it's just a workaround for now, I can at least look at safari links currently). However, I noticed today that I still can not open links in my email (and I suspect anywhere else). I called Apple again around 4:45pm (3 hrs ago). Spoke to a rep, who did not ask me my phone number for call backs. I got disconnected. I tried calling back, and then in the meantime, got several emails that Apple was trying to call me back, however, they were calling an incorrect number. I went into my support profile to change that, and the number they were trying to call wasn't even in there. I tried signing into the case to update them, to no avail. So I waited 35 min to talk to a rep, told her my issues and made sure she changed my call back number in the support case, and asked for a senior advisor. She transferred me to a senior advisor. Mid convo with that advisor, the call dropped me back into the support queue with the automated attendant. FURIOUS!!! 1hr 30 min into this second call I finally got someone, and 2hrs into it I finally hung up with Senior Tech.
Senior Tech confirmed that Apple is aware of this issue (duh we know that already), and that they are working on an update to fix it. He could not give me any indication of when the update would happen, but is supposed to check in with me tomorrow evening or wed afternoon either way. I really hope they get this fixed in the next 12 hrs or I am going to FLIP OUT!
PS - while on my 2nd call hold today, I tried reaching out via twitter, hoping for a quicker response. STILL Havent gotten a response to ANY of my tweets or direct message. Severely disappointed. @applesupport. 😟
