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iOS 9.3 Safari link freezes, crashes Safari

Every time I click on a link in Safari (be it google or on another page), the link goes gray and never opens. If I try pressing several times, the device is completely unresponsive. After about a minute, the Safari crashes.


Please help

iPhone 6s, iOS 9.3

Posted on Mar 24, 2016 5:36 PM

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Posted on Mar 24, 2016 7:19 PM

I have the same problem with mail, Safari, and messages. Links work with the gmail app. Links work in Chrome but only with a long click to get the option to open in a new tab. It appears this has happened before with 9.2.1 but I could not find an answer that fixed the problem. I do not think it started until 24 hours after the update. iPhone 6s+ 128gb 9.3.

61 replies

Mar 26, 2016 4:36 PM in response to TC2BR

I have the same problem. Updated today (should have checked here first and stayed on 9.2.1). Safari will load pages like google searches or Facebook, but if you click on a link to go to one of the URLs the app freezes, and freezes the whole iPad. Eventually it crashes, and I can get back to the main screen, with Safari in background. If I go back to Safari I have the same freeze, though. Alternate browser (Atomic web) works fine, although it is old and has not been updated in years, so it has other problems which is why I went back to Safari.

Mar 26, 2016 11:09 PM in response to BgladNYC

Same issue here. I just can't understand how a company as big as Apple can get it so wrong. This version has been in Beta testing for a year !! Surely someone, anyone, typed into a google search or tried to open a URL link in an email or text and realised it didn't work !!!


I have found a pretty ordinary workaround. Two options, one is to change your search engine to Bing, this allows you to at least look at the link. The other option is to leave your default search engine as Google but turn off Java script in the advanced settings in Safari. Problem with this is some web pages don't appear correctly and you can't look at all links on a web page. Both of these are pretty unsatisfactory.


I contacted Apple today on chat and they are aware of the problem and assured me the engineers are working ovetime to get it fixed, they should have worked overtime to prevent the problem in the first place.

Mar 27, 2016 1:01 AM in response to BgladNYC

I just finished up a one hour chat session with Apple Support. I ended up changing search engines, turning JS on and off. Disabling spotlight search suggestions for Safari and finally got referred to a Senior advisor. He told me straight up that Apple Engineers are aware of the issue and have enough information to develop a solution soon. They were instructed not to create new tickets regarding this issue. That was it, after over an hour chatting. I just wanted to hear someone from Apple admit that OK, we have a problem and we are working on it., geez..


I asked if he could instruct me on now to roll back to 9.2.x and he told me that he does not have the method to do that YET.


This bug affects Mail, News (most but not all links), iMessage, Chrome, Firefox, and Safari.

Mar 27, 2016 1:37 AM in response to marinazaz

marinazaz


It was quite ironic that I went to reply to your post on my phone and it froze it up !!


Does anyone know if I do a complete reset and then go back to my icloud backup it will take me back to 9.2? I am tempted to do this, but would prefer to avoid it if at all possible. I also spoke to Apple support on chat and asked if I could go back to 9.2 and he said it wasn't possible, not sure if hadn't thought of this particular option or if the version stays at 9.3 and everything else goes back to a few days ago.

Mar 27, 2016 3:29 AM in response to BgladNYC

Here is what I did after speaking chatting with Apple. They said they are working on a fix and no more new tickets about this issue are being written up. The engineers, I am told have enough information and will have a resolution soon.


What I did: (Original update to iOS 9.3 was done over the air without iTunes)


1. Made a current , right now back up with iCloud. I was going to do a complete phone erase and restore.


2. Plugged into my PC and went to my iPhone details. Restore iPhone.


3. When the software download completed, iPhone will delete all information and ask if you want to setup from a previous iCloud or iTunes backup, or restore as a new iPhone. I chose to 'restore as a new iPhone' By doing this, it would allow me to test Safari, Mail and iMessage functionality. I wanted to see if the links worked as they should without any of my apps or old settings. A new phone out of the box.


4. Checked out all software and it checked out OK. Everything worked as it should have!


5. Now I did a erase phone and settings from the iPhone, without plugging into iTunes. I went through the entire process and when asked again about where to restore from, I chose to 'restore from iCloud backup'.



6. Checked functionalito of said problem Apps, and much to my amazement, everything worked as usual.


Now I will monitor this and see if it holds. I honestly don't remember having this issue on Tuesday after the announcement having this issue. I think it started a couple days later and really not all at once. I use Mail links every day and News as well. Seemed fine after install. I don't know. I do know now the issue has been fixed on my iPhone 6s Plus. Now to fix my girlfriends 6s Plus the same way. Both of our phones were affected, but oddly enough, the iPad pro was not affected at all with the 9.3 update.


Hope this works for others. It is frustrating to have the 'most advanced software on the planet' screw up on us like this. Only for some, not all. Bizarre.


Ray

iOS 9.3 Safari link freezes, crashes Safari

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