iOS 9.3 failed verification - no internet connection

I was going to update my phone later via recovery mode. I just checked my phone and noticed that it's already updated. It appears that either the phone or Apple refreshed/pushed something last night or this morning.

Hi,

I experienced the same things and I have managed to update to 9.3 by deleting the downloaded package. Go to settings>General>Storage&iCloud Usage>Manage Storage>you will see the downloaded 9.3, select that>delete.

My 5S then will check again for software update. Notice that it shows Download & Install instead of Install only. Select that and it will ask for your passcode. Let it run until complete depending on your internet speed (mine took about 5 minutes and I did not let the screen change). Once complete, it should verifying and automatically installed.

Hope it helps.

Cheers! 🙂

There's a new iOS 9.3 (13E237) for "older" iOS devices released.

Connect your device(s) to your computer iTunes and do the updates.

I had this same problem on my iPad 2. I saw on another site the suggestion to delete the update, then try again, and it worked. I went to Settings, General, Storage & iCloud Usage. Tap Manage Storage and wait for the list to be populated. Scroll through it until you see Software Update, select this entry and tap Delete Update.

Once I did that I was able to go back into General, Software Update, and it downloaded with no trouble.

Go to Settings, General, Storage & iCloud Usage. Tap Manage Storage and wait for the list to be populated. Scroll through it until you see Software Update (not Latest Backup), select this entry and tap Delete Update. You can now try and install the update again.

tried again when plugged to wall socket. Worked like a champ.

Hi Jeff,

Thanks for the detailed explanation, but I have a slightly different problem. I have an iPad 3 that's still running 5.1 (I got it from a family member who never really used it). So when I follow your directions to Settings ---> General ---> Storage, there is no option for Manage Storage. There IS that option under Cloud Storage, but I've never used Cloud Storage so it's greyed out anyway. The Storage list shows the long list of apps, but nowhere does it show me the problematic 9.3 version to delete (it keeps telling me I'm not connected to the Internet, which I now realize is Apple's way of not letting me download faulty 9.3 iOS), nor does it show me Manage Storage. Perhaps because I have such an old iOS?

Any ideas? Thanks!

Rob

Hi,

Try update your phone it via ITunes..hope it will solve

Hello,

i coundnt install ios 9.3 to my iphone 6s.

Error mesej says "Unable to install the update. An error occurred installing ios 9.3"

FYI, my iphone home button is damaged and finger print is not working.

need help

I'm having the same error on my iPhone 5. I am running on OS 6. I recently had my SIM card reader fail so not sure if that is an issue but I am hooked up to a excellent wifi connection it will not download. :-(

I was having the same problem on my iPad Pro wrt 9.3.2. Tried to locate the file to delete and could not find it. I reset my network settings and now iOS is re-downloading the update and should install it.

I spoke to Apple support twice yesterday to help solve the same problem with a new iPad Pro. The first call, I was advised to update iTunes and then download the iOS update while connected to my MacBook. That failed to sort it out. On the second call I was told (by a different tech) that there is an issue within the iPad Pro software which is causing the problem. The advice was that Apple is working on update iOS 9.3.3 which will address the problem. No estimated release date - could be days, weeks or - ? Now a matter of wait and see.k

I Recently purchased an iPad Pro 9.7. At this time the 9.3.2 does not install as per the above links. WAIT UNTIL AN UPDATE FROM APPLE TO FIX THE ISSUE.

I don't think the update can be erased.

I am having the same issue but my iPad is brand new, just bought it a few weeks ago. So the older device explanation cannot be the issue. Does anyone from Apple ever visit these discussion forums?

My mom is having the same issue.

She has an iPad 2 with iOS 6.1.3.

It has automatically downloaded 9.3 update that

Fails with the same "no longer connected to the Internet"

Message.

I've tried the kill and restart network settings and kill and restart

The settings app. When I go to the

General > usage > and see the storage section it doesn't

Show the downloaded 9.3 update even after hitting the

Show all apps button.

I was able to delete the update from my iPad 2 with 6.1.3

And it downloaded the 8.x.x update that installed ok.

It then downloaded 9.3.2 and installed ok!

She doesn't own any other computer so it has never synced

To iTunes. Any ideas?