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Demo Author

Level 10

166,633 points

For those having problems with the iOS 9.3 update please read...

So many people are having problems with the update to iOS 9.3 and the questions are flooding the iOS support forums now. I am hoping that by consolidating some of the information available, it will help some of you without starting hundreds of new threads all asking about the same things.

Please do not shoot the messenger if you already know all of this. I am just trying to help by providing some information To the community. Theses problems are well known, Apple has acknowledged them and is reportedly working on a fix that should be out soon.

Here are some tech site articles that explain the problems if any of you are interested in reading them. They are in no particular order other than what my most recent Google search turned up for me.

http://9to5mac.com/2016/03/27/some-users-reporting-iphone-crashes-on-ios-9-3-whe n-tapping-links-in-safari-and-other-apps/

http://www.forbes.com/sites/amitchowdhry/2016/03/24/apple-ios-9-3-is-causing-ser ious-ipad-problems/

http://arstechnica.com/apple/2016/03/apple-pulls-ios-9-3-update-for-older-device s-following-activation-problems/

http://www.independent.co.uk/life-style/gadgets-and-tech/news/ios-93-update-glit ch-causes-new-software-to-make-older-iphones-and-ipads-unusable-a6954791.html

http://www.macrumors.com/2016/03/25/apple-ios93-ipad-2-update-bugs-remain/

This one contains some suggestions that might actually help some of you.

http://osxdaily.com/2016/03/25/troubleshooting-ios-9-3-update-problems/

Apple posted these support articles a couple of days ago and they might help some of you as well

If you can't activate your iPhone, iPad, or iPod touch after installing iOS 9.3 - Apple Support

If you can’t activate your iPad 2 (GSM model) after you update to iOS 9.3 - Apple Support

If nothing suggested works for you right now, you will just have to be patient (remember that "please don't shoot the messenger" thing from above ) and wait until Apple issues the fixed software update.

iPad Air 2 Wi-Fi, iOS 9, 64GB, Space Gray

Posted on Mar 27, 2016 11:47 AM

Top-ranking reply

lindal2000

Level 1

18 points

Posted on Mar 27, 2016 1:55 PM

That's great that Apple is "working on it", but in the meantime our devices are worthless other than for game. Email links are a VERY big deal for those of us on the road.

That being said, do you know of a way to revert back to the pre 9.0s1 software?

Thanks for taking the time to post those links. It is disappointing that Apple doesn't have these on their website.

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297 replies

Demo Author

Level 10

166,633 points

Mar 31, 2016 4:09 AM in response to bobseufert

bobseufert wrote:

You're wekcome. There is a new marking system for future use. If 5 users tap "this helped me" it gets marked helpful. A very ingenious idea. 🙂

I Always forget about that little nugget. Every once in a while I get the email notification for the "you helped..." And when I go to the discussion, it might be one that is three years old and then it hits me. Oh, yeah, 5 more "this helped me".

Demo Author

Level 10

166,633 points

Mar 31, 2016 4:28 AM in response to Picnicmetoo

Help is always welcome here. The more the merrier. I joined ASC in December 2005 when I bought my first iMac. I had a couple of questions (which never were answered 😁) and then didn't come back to start participating actively in October of 2010 when I bought my first iPad. I came here looking for some tips and and had a couple of questions, and 5-1/2 years later here I am still helping and really enjoying it.

There are are so many knowledgable people here. I have learned more than I have helped.

bobseufert

Level 6

15,874 points

Mar 31, 2016 4:32 AM in response to Picnicmetoo

The Forum always needs and welcomes new talent. Both Demo and I got here the same way. Ask a few questions, see how much there is to learn, share your knowlege. The first time I solved a problem I could hardly sleep. This is very rewarding.

swisstan

Level 1

8 points

Mar 31, 2016 5:20 AM in response to ColB007

This is the "right" way to do the updates for an IT person.

For a normal person, we just update as we "trust" apple.

That's why we buy apple instead of android or windows in the first place.

As an IT guy, I also appreciate the steps outlined. (I was too lazy / complacent to do them, my bad).

Are you working for Apple?
😝

Demo Author

Level 10

166,633 points

Mar 31, 2016 5:26 AM in response to swisstan

Nobody here works for Apple, but I assume form the smiley emotion, you realize that.

What ColB007 posted is standard troubleshooting for a worst case scenario on any iOS device. I applaud ColB007 for outlining and posting the steps here. Many people doesn't see this as a solution, but rather view it as something they should not have to go through. I have been snapped at for suggesting the same thing. Sometimes, it takes a good bit of work to make things right again.

Good job ColB007!

ColB007

Level 1

4 points

Mar 31, 2016 7:22 AM in response to Demo

Thanks for the kind words Demo. Its

great to read that my message was helpful!

Mar 31, 2016 7:36 AM in response to Demo

I Am glad I have an eye witness to what is happening on my iPad. After I reported that my iPad Air was working fine until the latest build, I had reset iPad, turned wifi off, turned iwifi back on and then set airplane mode. When those didn't work, I reset network. As I am on the road I could not restore. None of this worked.

NOw is when it gets weird. appx 24 hours after installing last build, I woke up iPad Air and yahoo email links were working and videos were downloading

and not blurry. I started to report this miracle but decided to wait. Worked great all day yesterday.

i put it to sleep and charged it overnight. Yahoo email links working sporadically and again have blurry pictures and blurry videos on youtube. Same problems encountered 48 hour ago. So I just did a reset (turned off and left it for an hour). Now, everything working again.

I was a mainframe software designer, programmer, analyst and this is weird to me.

ChitlinsCC

Level 7

20,960 points

Mar 31, 2016 8:18 AM in response to bobseufert

bobseufert wrote:

I tried getting Demo's thread pinned to the top or at least a link to it. I checked out the ES-ASC today and they had the message below pinned at the top. We sure could use your help iver there.. The high-lighing was caused by the Bng translator.

If you can not activate your iPhone, iPad, or iPod touch after installing a software update, follow the steps listed here (Latin America) or here (Spain).

If you can not activate your iPad 2 (GSM model) after installing iOS 9.3, follow the steps here.

To clarify the location(s) of the PINs at ES-ASC... I found them ONLY on iDevice forums lists = NOT community wide = should be community wide since getting where one really needs to be is sometimes beyond some folks ability to properly navigate the UX designed by non-users of the forums

Mar 31, 2016 8:43 AM in response to retiredluvit

I tried this. Worked better than deleting Booking.com. Safari links now work but Mail freezes when clinking on links. I hope Apple will come up an upgrade to 9.3. I would hope they take ownership of the problem. I should not be for the hapless end user to figure out a solution of what seems to be a wide-spread problem.

ChitlinsCC

Level 7

20,960 points

Mar 31, 2016 8:48 AM in response to Picnicmetoo

Picnicmetoo wrote:

THanks so much. I have an Ipad Pro (12.9") due Friday. Tried to mark it helpful but for some reason I haven't been able to do that in these forums recently.

You only get TWO "This helped me" marks per thread - reasoning for that has Pros and Cons 😕

ChitlinsCC

Level 7

20,960 points

Mar 31, 2016 8:54 AM in response to Demo

Demo wrote:

Picnicmetoo wrote:

THanks so much. I have an Ipad Pro (12.9") due Friday. Tried to mark it helpful but for some reason I haven't been able to do that in these forums recently.

I Am the only one that can mark response as helpful since I am the one that stared the discussion.

Sorta Kinda... we get to mark 'em helpful too

Demo Author

Level 10

166,633 points

Mar 31, 2016 8:56 AM in response to ChitlinsCC

Yep. Our buddy Bob reminded me of that earlier this morning in this thread. 😉

ChitlinsCC

Level 7

20,960 points

Mar 31, 2016 9:41 AM in response to retiredluvit

retiredluvit wrote:

I Am glad I have an eye witness to what is happening on my iPad. After I reported that my iPad Air was working fine until the latest build, I had reset iPad, turned wifi off, turned iwifi back on and then set airplane mode. When those didn't work, I reset network. As I am on the road I could not restore. None of this worked.

NOw is when it gets weird. appx 24 hours after installing last build, I woke up iPad Air and yahoo email links were working and videos were downloading

and not blurry. I started to report this miracle but decided to wait. Worked great all day yesterday.

i put it to sleep and charged it overnight. Yahoo email links working sporadically and again have blurry pictures and blurry videos on youtube. Same problems encountered 48 hour ago. So I just did a reset (turned off and left it for an hour). Now, everything working again.

I was a mainframe software designer, programmer, analyst and this is weird to me.

It appears that "weird" is the "new normal" 👿

ChitlinsCC

Level 7

20,960 points

Mar 31, 2016 9:54 AM in response to Demo

Demo wrote:

Yep. Our buddy Bob reminded me of that earlier this morning in this thread. 😉

The "UNthreading" (reducing a thread to FLAT instead of my preferred threaded view) of long threads has long caused this for me.. my preferred WorkFlow is to go through earliest to latest in email notices and answer (or not) - this is likely not the last time that AppleJiveWare will confound us in some way or another!

Mar 31, 2016 10:33 AM in response to Demo

Downgrade to 9.2.1 remains an option.

I struggled with the links issue for hours yesterday w clients iPad Air 2, which had Bookings.com app installed. Published fixes got Safari going (suspect mostly disabling JavaScript) but mail still crashes with links, battery drain still seems excessive. No fix for me, and yes, I did wash, rinse and repeat. Twice.

I was able to TWICE successfully downgrade to 9.2.1 (last time around 11pm MDT on 3/30) so code signing, contrary to posts here on 3/28, is once again enabled. Sadly, I had no pre 9.3 backups, and while editing the info.plist file in the latest 9.3 backup made the backup visible under 9.2.1, it would not actually install, w iTunes reporting 'corrupted backup' or words to that effect. Restoring the info.plist file allowed me to restore running 9.3. Bug still present.

It has been ironic to find puff press to the effect that the 9.3 rollout was remarkably successful overall, while being unable to help a client with a crippled iPad.

For those having problems with the iOS 9.3 update please read...