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Demo Author

Level 10

166,633 points

For those having problems with the iOS 9.3 update please read...

So many people are having problems with the update to iOS 9.3 and the questions are flooding the iOS support forums now. I am hoping that by consolidating some of the information available, it will help some of you without starting hundreds of new threads all asking about the same things.

Please do not shoot the messenger if you already know all of this. I am just trying to help by providing some information To the community. Theses problems are well known, Apple has acknowledged them and is reportedly working on a fix that should be out soon.

Here are some tech site articles that explain the problems if any of you are interested in reading them. They are in no particular order other than what my most recent Google search turned up for me.

http://9to5mac.com/2016/03/27/some-users-reporting-iphone-crashes-on-ios-9-3-whe n-tapping-links-in-safari-and-other-apps/

http://www.forbes.com/sites/amitchowdhry/2016/03/24/apple-ios-9-3-is-causing-ser ious-ipad-problems/

http://arstechnica.com/apple/2016/03/apple-pulls-ios-9-3-update-for-older-device s-following-activation-problems/

http://www.independent.co.uk/life-style/gadgets-and-tech/news/ios-93-update-glit ch-causes-new-software-to-make-older-iphones-and-ipads-unusable-a6954791.html

http://www.macrumors.com/2016/03/25/apple-ios93-ipad-2-update-bugs-remain/

This one contains some suggestions that might actually help some of you.

http://osxdaily.com/2016/03/25/troubleshooting-ios-9-3-update-problems/

Apple posted these support articles a couple of days ago and they might help some of you as well

If you can't activate your iPhone, iPad, or iPod touch after installing iOS 9.3 - Apple Support

If you can’t activate your iPad 2 (GSM model) after you update to iOS 9.3 - Apple Support

If nothing suggested works for you right now, you will just have to be patient (remember that "please don't shoot the messenger" thing from above ) and wait until Apple issues the fixed software update.

iPad Air 2 Wi-Fi, iOS 9, 64GB, Space Gray

Posted on Mar 27, 2016 11:47 AM

Top-ranking reply

lindal2000

Level 1

18 points

Posted on Mar 27, 2016 1:55 PM

That's great that Apple is "working on it", but in the meantime our devices are worthless other than for game. Email links are a VERY big deal for those of us on the road.

That being said, do you know of a way to revert back to the pre 9.0s1 software?

Thanks for taking the time to post those links. It is disappointing that Apple doesn't have these on their website.

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297 replies

elcpu

Level 7

31,506 points

Mar 28, 2016 4:34 PM in response to Golden Delicious01

Thanks for your feedback, it is appreciated. 🙂

I also agree about not pushing the updates, like you I would prefer to be notified of the update without it being auto downloaded to my devices (when on power and on wifi). Oh well...

gomgog

Level 1

4 points

Mar 28, 2016 5:08 PM in response to cryone

Yes, BOOKING.COM is the culprit, they apparently used a new facility to store all their URLs in an "association" file that seems to clobber safari searches or anything using URLs. You need to delete BOOKING.COM and restart SAFARI to fix the problem with links, works immediately no need to wait.

Demo Author

Level 10

166,633 points

Mar 28, 2016 5:15 PM in response to elcpu

I Did see both of your posts about the size of the update. I just wanted to see what someone else was seeing on their device. I really don't want to download a 1.4GB file without knowing why the update was pushed to my phone.

Mar 28, 2016 5:19 PM in response to ChitlinsCC

So here is how I spent the day. AppleCare phone support had me restore my ipad from iTunes. It totally froze. This morning I went to the Apple Store. They got it unfrozen, but the email hylerlinks and Safari still didn't work. Next a higher level Genius Bar guy, wiped the device clean, and manually added each program, apps data etc. He said that trying to restore from a backup just reloads the problem back onto the device. While this method tooks quite a while it worked, and I didn't feel that he was in a rush. so by the end of the day, my ipad 2 works, and finally looks like it's old familiar self.

MY advice, take the problem device to an Apple Store as early in the AM as possible. They won't let you leave until you are happy.

My suggestion to the virtual Apple Teach team, and the QA team, is to test your new updates on All devices, not just the new ones.

I Hope this helps, as it was VERY frustrating for something that should have been caught before its release.

MY soapbox is now closed......for now.

elcpu

Level 7

31,506 points

Mar 28, 2016 5:29 PM in response to Demo

Demo wrote:

This is really odd now....

Over dinner I told my wife about our concerns over the 1.3 GB iOS downloads and she kiddingly told me to ask Siri. I needed a laugh so I did. What I did not know was how big a laugh I would get. Siri is smarter than I thought...

Demo Author

Level 10

166,633 points

Mar 28, 2016 5:30 PM in response to elcpu

😁

bobseufert

Level 6

15,874 points

Mar 28, 2016 5:30 PM in response to Demo

I just checked and there'e no update here. Maybe later,

ChitlinsCC

Level 7

20,960 points

Mar 28, 2016 5:35 PM in response to elcpu

What a HOOT !!!

Demo Author

Level 10

166,633 points

Mar 28, 2016 5:45 PM in response to bobseufert

I Don't have an update notification on my iPad, just my iPhone. Both devices were updated without issue on the day that iOS 9.3 was released. I do not understand why I got the notification on the phone. I need to do more research.

I Do not want to have this bug on my phone.

ChitlinsCC

Level 7

20,960 points

Mar 28, 2016 5:51 PM in response to bobseufert

Where does one find the "build" number suffix? (the build number has changed, if I recall... but my brain is almost overwhelmed by data on this subject)

elcpu

Level 7

31,506 points

Mar 28, 2016 5:54 PM in response to ChitlinsCC

Settings > General > About > Version

Edit: Please note that this article states that the new build is 12E5237. This is incorrect, the new build is 12E237

http://9to5mac.com/2016/03/28/apple-re-releases-ios-9-3-for-older-iphones-and-ip ads-affected-by-activation-lock-issue/

AdrianaG

Level 1

38 points

Mar 28, 2016 6:14 PM in response to gomgog

NOT!

ChitlinsCC

Level 7

20,960 points

Mar 28, 2016 6:20 PM in response to gomgog

You might consider saying "For ME, ...." instead of blanket statement of fact for everyone - not disputing your experience at all, but other folks may not even know what Booking.com is

elcpu

Level 7

31,506 points

Mar 28, 2016 7:52 PM in response to elcpu

Hard to know if the new version, 13E237, has solved the issues with activation or not. This is the second thread tonight suggesting that it has not.

iOS 9.3 Update

ChitlinsCC

Level 7

20,960 points

Mar 28, 2016 7:47 PM in response to elcpu

I was afraid of that... sure wish Apple would "come clean" in a REALLY public way - Charlie Rose seems logical choice for Tim to visit again - my guess is that there is nothing definitive to say yet (ya don't do a "mea culpa" until you can END it with confidence)

For those having problems with the iOS 9.3 update please read...